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November 4, 2020

Offline courses

Kellogg School of Management
Empowering Fundraising Professionals The most effective and efficient way to raise money from individuals — the source of nearly 90 percent of the charitable contributions made in the United States — has always been through personal, face-to-face solicitation. In today’s interconnected...
Nov 4—5, 2020
2 days in Chicago, Illinois, United States
1,150 USD
1 more date
Schulich Executive Learning Centre
For decades, lean concepts and tools have been applied extensively in manufacturing operations with very impressive results. Recently, service sector organizations, which account for over 80 per cent of North America’s GDP, are realizing the benefits of this huge opportunity to drive service...
Nov 4—6, 2020
3 days in Toronto, Ontario, Canada
2,457 USD
2 more dates
ILR School
Through in-depth conversations with practicing Chief Human Resource Officers (CHROs), participants gain an understanding of the unique dynamics of the role, and specific skills and abilities needed to deliver both innovative strategies as well as flawlessly executed programs. They leave the...
Nov 4, 2020—Mar 11, 2021
5 days in New York, New York, United States
12,500 USD
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Kellogg School of Management
The Journey to the Boardroom This highly-customized program from the Kellogg Center for Executive Women provides a rigorous approach to corporate director training. You’ll gain the skills you need to be an effective board member and practical tools for landing a seat at the table. In a...
Nov 4—6, 2020
3 days in Cook County, Illinois, United States
10,950 USD
Explore
Henley Business School
Building your leadership capabilities… The Strategy Programme offers you 3 days to kick-start a process of strategic review for your organisation. A follow-up day gives you the opportunity to check implementation progress and maintain momentum. This short intense strategy programme will help you...
Nov 4, 2020—Jan 14, 2021
4 days in Reading, United Kingdom
6,391 USD
1 more date
Rotterdam School of Management
Running and managing a team for the first time, let alone a whole department, can be daunting, especially if you've come from a role in which you managed just yourself or one project or programme. In this three-day workshop, you will learn relevant team leader skills from RSM Executive...
Nov 4—6, 2020
3 days in Rotterdam, Netherlands
3,306 USD
4 more dates
Weatherhead School of Management
Our leadership presence, embodied intelligence and body language communicate much more than our words convey. Our first language is body language, and its impact is profound. Our body language sends, receives, and deciphers a myriad of nonverbal cues, signs and signals. Bringing our attention to...
Nov 4, 2020
1 day in Cleveland, Ohio, United States
695 USD
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University of Cape Town Graduate School of Business
Research highlights that less than five per cent of negotiators reach win-win deals, while outright lose-lose statistics are as high as 20 per cent. So, isn’t it worth learning the art of successful negotiation? In business dealings especially, can you afford to be a poor negotiator when it could...
Nov 4—6, 2020
3 days in Johannesburg, South Africa
1,110 USD
1 more date
IMS
Successful managers realize that leadership skills, more than management skills, get results in large organizations. As organizations are downsized or re-engineered, routine management functions are being assumed by administrators while managers are expected to be leaders by developing and...
Nov 4, 2020
1 day in New Jersey, United States
IMS
Become a more agile leader by learning tactics to influence-up, collaborate cross-functionally, and motivate direct reports to forge partnerships up, down, and across the organization. From new technologies to increasingly demanding customer expectations to new generations entering the workforce,...
Nov 4, 2020
1 day in Cleveland, Ohio, United States
School of Continuing Studies
Course Details This course emphasizes experiential learning exercises, in which participants coach teams and team leaders, and design activities for them that support alignment to organizational goals. Course Objectives Upon completion of this course, successful students will be able...
Nov 4—6, 2020
3 days in Washington, District of Columbia, United States
2,230 USD
3 more dates
Center for Creative Leadership
Focus Research indicates that managing conflict is one of the most common development needs of leaders and managers. This finding isn’t surprising given how pervasive conflict is and how detrimental unresolved conflict can be for individuals, teams and organizations. MCD gives participants...
Nov 4—6, 2020
3 days in Saint Petersburg, Florida, United States
1,800 USD
2 more dates
CIPD
Explore the fundamental shifts in organisational learning with this two-day short course. The demand for business alignment, the use of data and metrics, influences of neuroscience, the requirement for agile in-the-flow of work learning often using digital-mobile devices, the place for...
Nov 4—5, 2020
2 days in London, United Kingdom
1,637 USD
3 more dates
CIPD
Build your knowledge and understanding of a range of core HR activities underpinning effective HR practice, with this two day course. This crucial HR in Practice course provides an excellent overview of human resources in practice. Its participative nature makes this an ideal opportunity for you...
Nov 4—5, 2020
2 days in London, United Kingdom
1,407 USD
7 more dates
UNSW Business School
Leading through disruption and rapidly changing environments to transform your organisation You will use practical, contemporary analytical tools and frameworks to make informed decisions and leave with practical solutions to real business problems. This unique, highly immersive and experiential...
Nov 4—6, 2020
3 days in Sydney, Australia
3,281 USD
2 more dates
IMS
This workshop addresses professional success from a practical perspective. Building on scholarship and real world experience, Dr. Dewett uses funny and emotional stories to discuss how to take your team and your career to the next level. Leadership is explored through aspects of communication,...
Nov 4, 2020
1 day in Houston, Texas, United States
IMS
Transformation is impossible without human-to-human connection. We can only change ourselves, our teams, our organizations, and the world, when we exchange experiences and circulate our wisdom. Through collaboration we can accelerate each other’s success, shift the conversations we create, and...
Nov 4, 2020
1 day in Dallas, Texas, United States
Management Concepts
Acquisitions are the last thing on someone’s mind when disaster strikes. Acquiring goods and services enables responders to provide life-saving support to the American people. Acquisition personnel on the frontlines provide emergency medical care, temporary shelter, and other critical services....
Nov 4—5, 2020
2 days in Washington, District of Columbia, United States
Management Concepts
Auditors responsible for Federal financial audit statements ensure organizations comply with the requirements of legislation such as the Chief Financial Officers (CFO) Act. With an obligation to the American public of ensuring accountability and transparency of tax dollar spending, auditors must...
Nov 4—6, 2020
3 days in Washington, District of Columbia, United States
Management Concepts
An organization’s ability to effectively control financial resources; meet legal and regulatory obligations; and minimize the risk of fraud, waste, and abuse is vital to its health. Ensure your organization’s success through facilitated discussion-based learning that will enable you to establish...
Nov 4, 2020
1 day in Washington, District of Columbia, United States
Management Concepts
Effective internal control is the first line of defense against waste, fraud, abuse, and mismanagement of Federal funds. Complying with regulations that ensure reliability and accountability of financial information is not only critical to the success of an organization or agency, but is also...
Nov 4—6, 2020
3 days in Tysons, Virginia, United States
Management Concepts
Agencies make millions of transactions each year using micro-purchase procedures; the personnel with micro-purchase authority are tasked with protecting the interests of the agency and the taxpayer throughout this process. You will learn the fundamental guidance on making purchases using...
Nov 4—5, 2020
2 days in Tysons, Virginia, United States
Management Concepts
Program and project managers need a strong foundation in Federal acquisitions to successfully manage projects. Discuss the purpose and goals of Federal contracting while adhering to the Federal Acquisition Regulation (FAR). Through exercises, you will learn about the acquisition life cycle,...
Nov 4—6, 2020
3 days in Albuquerque, New Mexico, United States
1,609 USD
3 more dates

Online courses

School of Hotel Administration
Your marketing efforts are generating demand. While increased demand naturally drives business and success, it does come with specific sets of challenges. Mitigating these challenges requires a keen understanding of demand management. In essence, demand management requires us to ask, “How should...
Nov 4, 2020
Online course
School of Hotel Administration
Businesses that accept reservations must cope with the problem of no-shows - customers who make a reservation but fail to honor it. Hotels can protect themselves from the revenue-losing no-shows and generate increased revenue by overbooking. This course teaches how to strategically overbook and...
Nov 4, 2020
Online course
School of Hotel Administration
Effective commercial real estate developers are master coordinators, working with multiple counterparts every step of the way to create and maximize value through real estate projects. To do this, they use a thoughtful, organized process—regardless of project size. This course offers a deep dive...
Nov 4, 2020
Online course
School of Hotel Administration
Rarely does a single factor alone predict an outcome, which is why decision making is never as simple as we would like it to be. In a competitive business environment, not taking this uncertainty into account has serious costs. In this course, you will use foundations in probability to describe...
Nov 4, 2020
Online course
1,380 USD
18 more dates
School of Hotel Administration
In this course you will learn to focus on the key organizational processes that support the development of a strong service culture and exceptional customer service. In this course you will be provided with a number of tools that enable you to select employees who have a strong service...
Nov 4, 2020
Online course
School of Hotel Administration
While guests may not see much of the “back-of-house” areas of a hotel, the functions these areas serve are critical in full-service hotels. The rooms division must clean and support guestrooms; the kitchen and wait staff must prepare and serve fine food and beverages; the front office and...
Nov 4, 2020
Online course
School of Hotel Administration
Learn about the decision frameworks financial professionals use to arrive at the company's optimal capital structure. Obtain a thorough understanding of the strategic considerations involved in raising funds for the purpose of investing in projects. Find out how capital structure decisions at the...
Nov 4, 2020
Online course
School of Hotel Administration
Information is essential in order for your services marketing efforts to succeed. Without relevant and accurate information, every decision you make will suffer from bad input. A well-run marketing information system captures, organizes, analyzes, and interprets data from a wide variety of...
Nov 4, 2020
Online course
School of Hotel Administration
The hotel asset manager’s responsibility is to manage lodging investments to meet specific objectives. Their role in building value is analyzed at both the portfolio and the property level. In this course, Professor deRoos focuses on the importance of developing a strategic vision for asset...
Nov 4, 2020
Online course
School of Hotel Administration
When investing in proper management of a real estate asset you are investing in future profitability. Excellent maintenance and tenant management can increase property values by lowering operational costs, increasing cash flow, and generating higher rents and occupancies. In this course, you will...
Nov 4, 2020
Online course
School of Hotel Administration
When you are a real estate asset manager, you are a steward of an owner’s property, responsible for managing it to help achieve the owner’s goals and increase its value. To guide you in this challenging role, you need a comprehensive road map for decision making: the Asset Management Strategic...
Nov 4, 2020
Online course
School of Hotel Administration
Course Focus How your guest perceives their experience with your operation impacts your profitability; it is not the only thing but it is one of the biggest factors that operators can influence to drive revenue growth. Loyal repeat customers are key to the success of any food and beverage...
Nov 4, 2020
Online course
School of Hotel Administration
Your operation’s brand is comparable to having a contract with the customer, and the expectation is that value will be delivered in relative accordance with price and quality of service. But keeping food costs down is no easy task. In fact, it’s one of the most detail-oriented, scientific...
Nov 4, 2020
Online course
School of Hotel Administration
In this course, you will discover how catering and special events are different from other food and beverage businesses and examine recommended strategies for effectively communicating with your clients. Next, you will explore the economics of catering and special events and develop strategies...
Nov 4, 2020
Online course
School of Hotel Administration
One of the most important aspects of a manager's job is to evaluate the feasibility of new initiatives and to make sound investment decisions. This includes conducting a thorough and reliable analysis using the appropriate financial decision-making tools. In this course, participants will learn...
Nov 4, 2020
Online course
School of Hotel Administration
In order for organizations to succeed, leaders and managers must be able to accurately interpret and utilize financial reports. They must also be able to assess the overall financial performance of the organization, a particular department, or the competition, and then convey the organization's...
Nov 4, 2020
Online course
School of Hotel Administration
In most hotels, the physical ownership of the property is separated from the control and management of the hotel. Determining who manages the hotel on a day-to-day basis and whether or not the hotel should affiliate with a brand can make or break your property. Based on his many years of academic...
Nov 4, 2020
Online course
School of Hotel Administration
An introduction to revenue management as a systematic process designed to increase revenue by leveraging tools designed to manage length-of-stay and apply effective pricing strategies. Implementing a revenue management strategy can be one of the most important revenue-generating initiatives...
Nov 4, 2020
Online course
School of Hotel Administration
Real estate investment has a long history, dating back well before the advent of the stock market. But unlike investing in stocks, real estate usually requires the use of leverage: a property is acquired with a percentage of equity, the rest financed with debt. To make that risk pay off,...
Nov 4, 2020
Online course
School of Hotel Administration
Among the swirl of activity in food and beverage service, financial management is a function that sometimes loses priority, despite its vital function. Understanding and managing your food and beverage operation’s income statement (profit and loss statement) can lead to better decision making...
Nov 4, 2020
Online course
School of Hotel Administration
Throughout this course you will learn to identify the responsibilities of a service champion and the personal characteristics that contribute to effectiveness. You will be presented with the key skills required to assess, guide, and motivate service employees’ performance. You will practice the...
Nov 4, 2020
Online course
School of Hotel Administration
In order for developers and designers to successfully design a full-service hotel, they must have a strong grounding in foundational concepts relevant to the hospitality industry. These include market segmentation, hotel types and classifications, hotel branding, and the players involved in a...
Nov 4, 2020
Online course
School of Hotel Administration
When your restaurant is busy, you might think it isn't possible to generate any additional revenue. However, in this course Professor Sheryl Kimes will provide you will a set of tools you can use to optimize your table mix so it better reflects the mix of parties you have coming in through the...
Nov 4, 2020
Online course
School of Hotel Administration
Often times services marketing is regarded in terms of outcomes, but services marketing is also an ongoing analytic process. In this course, you will learn how to properly analyze frameworks, tools, channels, data sets, customer behavioral data, decision-making factors, and strategies that...
Nov 4, 2020
Online course
School of Hotel Administration
To structure the most advantageous deal it is critical to assess the value of hotel intellectual property accurately. This course is designed to help you develop a high level of financial sophistication so you can properly assess hotel management agreements and franchise agreements, as well as...
Nov 4, 2020
Online course
School of Hotel Administration
Revenue management can be applied to any hospitality industry with relatively fixed capacity, time-variable demand, and perishable inventory. This course teaches how to apply revenue management concepts and practices to hospitality-related industries such as restaurants, meeting spaces, spas, and...
Nov 4, 2020
Online course
School of Hotel Administration
Real estate development projects involve many moving pieces; the project manager guides and aligns resources to bring those pieces together into a coherent, financially successful whole. To develop critical project management skills, you will work through a case study and learn how to think like...
Nov 4, 2020
Online course
School of Hotel Administration
In today’s world, running a successful hotel is a highly collaborative process involving many roles. This course is structured around the four key stages in the guest experience -- pre-arrival, arrival, occupancy, and departure -- and will explain hotel operations, the systems that hotels rely...
Nov 4, 2020
Online course
School of Hotel Administration
How can you increase revenue when your restaurant is slow and not performing to capacity? In this course, Professor Kimes will discuss several revenue management tools and techniques you can use to improve your restaurant’s performance when it is slow. First you will consider how to maximize...
Nov 4, 2020
Online course
School of Hotel Administration
In today's competitive foodservice environment, owning or managing a restaurant is a challenging prospect. To increase your chances of success, you need a proven system of data-driven tools focused on profits, not just costs. In this course Professor Kimes will guide you through the restaurant...
Nov 4, 2020
Online course
School of Hotel Administration
The ability of an organization to analyze its financial position is essential for improving its competitive position in the marketplace. Through a careful analysis of its financial performance, the organization can identify opportunities to improve performance at the department, unit, or...
Nov 4, 2020
Online course
School of Hotel Administration
To make a business decision, you need relevant information and reliable data. But even with the right data, you still need the skills to properly analyze it—and that can make the difference between a good and bad decision. Cornell Hotel School Professor Chris Anderson guides you through an...
Nov 4, 2020
Online course
1,380 USD
18 more dates
School of Hotel Administration
Successful marketing and revenue generation in hospitality requires the management of an array of new media including, social, mobile, and search. While these new media enable marketers to reach customers in ways that were previously not possible, successful use must be anchored by core marketing...
Nov 4, 2020
Online course
School of Hotel Administration
The goal of an asset manager is to strategically manage the hotel to meet the specific investment objectives of the hotel's owner. To help meet this goal, this course introduces the latest asset management techniques and provides a set of five practical tools tactics that both owners and asset...
Nov 4, 2020
Online course
School of Hotel Administration
All successful revenue management strategies are based on the ability to forecast demand accurately, as well as control room availability and length of stay. This course explores the role of the forecast in a comprehensive revenue management strategy, including the selection of the best type of...
Nov 4, 2020
Online course
School of Hotel Administration
Pricing is one of the most powerful tools a hotel can use to increase revenue. This course teaches participants how to set the right prices, develop rate fences (differentiate prices by customer type), and use multiple distribution channels to manage price more effectively. Participants will...
Nov 4, 2020
Online course
School of Hotel Administration
Segmenting the customer base is critical to developing a variable pricing scheme. By identifying core groups of customers and their purchasing habits, managers can target them accordingly by setting prices that will help them win business over their competition. Without proper segmentation,...
Nov 4, 2020
Online course
School of Hotel Administration
Course Focus Your employees are the heart of your food and beverage operation, and your most valuable resource, yet so many operators fail to focus attention on employee satisfaction and engagement. Understanding your role in managing and leading employees can help you to reduce costly...
Nov 4, 2020
Online course