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September 23, 2020

Offline courses

Singapore Management University
SMU’s Women and Leadership Programme is a highly reputable and unique programme and exclusively designed around the leadership development of female executives. Core programme premise is to strive for personal leadership mastery first, before leading others. In addition, the programme aspires to...
Sep 23—25, 2020
3 days in Singapore
3,835 USD
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AirBusiness Academy
Enhances your knowledge of an aircraft operating lease and its value to all parties concerned: aircraft manufacturer, lessee and lessor. Compares in detail different leasing and financial structures. How will I benefit? This course will enable you to: Understand how operating leasing...
Sep 23—25, 2020
3 days in Toulouse, France
2,144 USD
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SIM Professional Development
Introduction Overall introduction to the Job of the Manager (JOMAN) Have you recently taken on added responsibilities, been preparing for a career transition, promoted or have years of work experience but not formally guided in management and leadership skills? JOMAN is a uniquely...
Sep 23—25, 2020
3 days in Singapore
1,495 USD
2 more dates
Ashridge Executive Education
In today’s hectic and complex business environment, managers and leaders must influence and persuade others by creating successful and effective working relationships. The ability to influence is critical to impact, reputation, and success. Gaining buy-in from internal and external stakeholders...
Sep 23—25, 2020
3 days in Berkhamsted, United Kingdom
5,928 USD
1 more date
Kenan-Flagler Business School
As leaders become more experienced, overreliance on past strengths and approaches can limit growth and effectiveness. Intentional Leadership® reveals self-limiting habits and perspectives to allow for more connected, more purposeful and a more rewarding experience of leadership. This is a...
Sep 23—25, 2020
3 days in Chapel Hill, North Carolina, United States
5,600 USD
1 more date
Frankfurt School of Finance & Management
This course is designed for developers and managers seeking to acquire business skills in blockchain technology. The course is suitable for business developers who need an in-depth understanding of blockchain technology and cryptocurrencies. The course delivers an insight into the Ethereum and...
Sep 23, 2020—Jan 29, 2021
8 days in Frankfurt, Germany
7,642 USD
1 more date
Rotterdam School of Management
How can sales professionals adjust to the digitalisation of products and services? And how can you tap into the increasing need for customer centricity? You might recognise these challenges, but aren’t sure how to deal with them in your role as sales manager. Sales in the digital age The...
Sep 23—25, 2020
3 days in Rotterdam, Netherlands
3,573 USD
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WU Executive Academy Vienna
Accelerate the Success of your Business The digital revolution does not only transform the business world but all areas of our lives. It changes entire industries and forces companies to question their business models. The implementation of digital processes and innovation is essential for the...
Sep 23—26, 2020
4 days in Vienna, Austria
4,178 USD
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The University of Auckland Business School
Gain skills and confidence for influencing and persuading people across all levels in your organisation How well do you influence others? The ability to influence and persuade is the name of the game in business today. Many of us have to work with people we have no authority over. This means...
Sep 23—24, 2020
2 days in Auckland, New Zealand
1,322 USD
1 more date
The Kets de Vries Institute
Our Top-Talent Leadership Programme is for senior female executives. A collaborative initiative, the programme is hosted by Roundtable: Women in Leadership (an exclusive senior executive women’s network) and KDVI (a global leadership development and organisational change consultancy). Our...
Sep 23, 2020—Jan 31, 2021
7 days in Netherlands
5,278 USD
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Harvard DCE
Sep 23—25, 2020
3 days in Cambridge, Massachusetts, United States
3,995 USD
1 more date
AirBusiness Academy
What are the learning objectives? Provide a robust foundation for future APQP Leaders and help to develop their confidence and autonomy Gain a deeper understanding of implementation steps and be able to transfer knowledge to your team Align with the APQP international standard and...
Sep 23—25, 2020
3 days in Toulouse, France
1,319 USD
1 more date
McCombs School of Business
Achieve success by effectively diagnosing a decision situation, designing a clear approach, facilitating communication, and presenting compelling rationale to key stakeholders. Complex decisions, often involving many parties in disagreement, need leaders who can guide a team to a timely,...
Sep 23—24, 2020
2 days in Austin, Texas, United States
2,950 USD
1 more date
SIM Professional Development
- Phonetics, Phonics and Standard English Pronunciation Introduction It is important for employees to enunciate spoken words confidently and clearly when communicating. Correct pronunciation, clear speech and a good speaking voice are factors which contribute to employees positive corporate...
Sep 23—25, 2020
3 days in Singapore
IMS
We live in turbulent times – that much is obvious. But it’s a lot more than just an economic downturn or political upheaval that’s causing it. We are living at a moment in history when all the forces of change are combining to produce an era-changing period. The political, corporate, social and...
Sep 23, 2020
1 day in New York, New York, United States
New York Institute of Finance
Understand the structure and operation of hedge funds and the regulation of the hedge fund industry. Learn how to evaluate hedge fund performance. This course is a component of the Portfolio Management Professional Certificate. Prerequisite knowledge: Intermediate MS Excel skills Basic...
Sep 23, 2020
1 day in New York, New York, United States
Cambridge Judge Business School Executive Education
Research shows that diversity in senior leadership encourages innovation, improves decision-making, reduces corporate misconduct and improves financial returns. Despite this fact, gender diversity is still a worldwide challenge at both an organisational and an individual level. Whilst we have...
Sep 23—25, 2020
3 days in Cambridge, United Kingdom
5,103 USD
2 more dates
Executive School of Management, Technology and Law
Against the background of digitization and heightened uncertainty in the world, it is fundamental to find security in oneself. Being anchored in oneself and able to rely on oneself is the basis for a sustainably healthy and successful life. Learn to develop your own potential and strengths in...
Sep 23—25, 2020
3 days in St. Gallen, Switzerland
4,025 USD
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IMS
Executive presence means conveying confidence as a business leader, commanding respect, and having a professional magnetism that influences others. Executive presence trades passivity and self-doubt for self-assurance, decisiveness, and bold decision making. With this program, leaders will gain...
Sep 23, 2020
1 day in Overland Park, Kansas, United States
Weatherhead School of Management
As change becomes more common, fast-paced and complex, the ability to adapt to and manage technical and organizational change has become a critical competency. Whether the change involves strategy redeployment, organizational restructuring, merging operations, expanding into new markets, or...
Sep 23, 2020
1 day in Cleveland, Ohio, United States
IMS
In today's tough business environment, it takes more than product knowledge, technical competency, or social media contacts to be successful. Professional knowledge and organizational contacts can become obsolete with the next change in technology or shift in organizational structure. Success in...
Sep 23, 2020
1 day in Boston, Massachusetts, United States
475 USD
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Carlson School of Management
This 3-day training program coaches business leaders to communicate effectively with executives, build credibility, and establish their personal brand. This course is designed for executives, CEOs, VPs, directors, and leaders who regularly engage with executives. This three-day program explores...
Sep 23, 2020
1 day in Minneapolis, Minnesota, United States
3,200 USD
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School of Continuing Studies
In this foundational course in learning how to coach leaders, students will learn fundamental distinctions, concepts and models that help coaches work effectively with leaders. In addition, aspiring coaches will learn about the necessity of working on their own development, and will be introduced...
Sep 23—25, 2020
3 days in Washington, District of Columbia, United States
2,230 USD
2 more dates
Center for Creative Leadership
Managing others requires new skills to handle new challenges. Maximizing Your Leadership Potential guides participants in making the shift from successful individual contributor to effective manager – one of the biggest and most difficult transitions for any leader. Understanding others,...
Sep 23—25, 2020
3 days in San Diego, California, United States
4,400 USD
39 more dates
TIAS School for Business and Society
The Masterclass Behavioral Decision Making in Finance at TIAS has been specifically developed for board members, MT and senior managers who want to get more out of themselves and their organization. In three days, you will learn how to make decision-making processes in financial business more...
Sep 23—25, 2020
3 days in Utrecht, Netherlands
3,848 USD
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Harvard DCE
Sep 23—24, 2020
2 days in Cambridge, Massachusetts, United States
2,895 USD
3 more dates
Executive School of Management, Technology and Law
Managing Financial Performance as a Leader demands a comprehensive understanding of the major levers to improve the organization’s financial performance. This program provides non-financial managers with key concepts of financial management to communicate eye-to-eye with their financial...
Sep 23—25, 2020
3 days in St. Gallen, Switzerland
5,986 USD
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Frankfurt School of Finance & Management
Until a few years ago, green and sustainable investment was considered idealistic - but unrealistic. Today, there are many impressive cases that showcase how impact finance can achieve the holy grail: a positive social and environmental impact, as well as a solid financial return. Impact finance...
Sep 23—25, 2020
3 days in Frankfurt, Germany
2,837 USD
Explore
Weatherhead School of Management
We all want to be effective while leading lives of meaning, contribution, and love. Through our emotional intelligence (EI), we can develop our leadership capacity to create and sustain desired change in ourselves and in others. Dr. Boyatzis is a Professor in the Departments of Psychology at Case...
Sep 23, 2020
1 day in Cleveland, Ohio, United States
American Management Association
Gain more confidence, decisiveness and respect with assertiveness training! In this training seminar, you will learn powerful assertiveness training exercises for improving your assertiveness skills to help you deal with conflict at all levels in the organization, discover techniques on how to...
Sep 23—25, 2020
3 days in Boston, Massachusetts, United States
2,345 USD
9 more dates
American Management Association
Learn why successful work relationships help build successful careers! In a complex environment, work is accomplished through the collaborative efforts of many. Differences are a positive force if you know how to harness them. Your ability to develop good interpersonal skills and create rapport...
Sep 23—25, 2020
3 days in San Diego, California, United States
2,545 USD
35 more dates
American Management Association
Build a solid foundation of project management knowledge, techniques and tools in this hands-on workshop that covers the entire project life cycle. As the business world grows more competitive, organizations find it necessary to take on an increasing number of projects. Unfortunately, these same...
Sep 23—25, 2020
3 days in Houston, Texas, United States
2,445 USD
62 more dates
American Management Association
A seminar designed to improve your personal effectiveness and productivity. By FranklinCovey—Available through AMA. The 7 Habits of Highly Effective People® Signature Edition 4.0 program is based on the teachings of Dr. Stephen R. Covey. No matter how competent a person you are, you will not...
Sep 23—24, 2020
2 days in Atlanta, Georgia, United States
2,445 USD
63 more dates
American Management Association
Move your team to higher performance Are you ready to develop a high-performance team and get more done? Resolve team conflict using emotional intelligence and get more from your team by adapting your management style to every situation. You’ll learn how to: Motivate every member of your...
Sep 23—24, 2020
2 days in Las Vegas, Nevada, United States
2,545 USD
50 more dates
American Management Association
Enhance your performance with management and leadership capabilities. Your immediate takeaway Effectively manage changing responsibilities Communicate and negotiate with confidence Apply management and leadership skills to achieve continuous improvement The support you provide as an...
Sep 23—25, 2020
3 days in New York, New York, United States
2,095 USD
14 more dates
American Management Association
Forge a path to greater success with vital foundational business skills. A major milestone in every professional’s life is gaining a working knowledge of business acumen. It’s also a way to distinguish yourself and to gain the knowledge, trust and credibility you need for career advancement. In...
Sep 23—25, 2020
3 days in New York, New York, United States
2,745 USD
6 more dates
American Management Association
This dynamic and diverse event can make a profound impact on your future. Here’s what you can expect during the course of this 1-day experience: Invaluable career advice from successful women leaders—Hear life and livelihood successes and failures from prominent women leaders from diverse...
Sep 23, 2020
1 day in Chicago, Illinois, United States
Management Concepts
Course participants will understand how to develop more effective ERM systems which improve the current internal control environment across an organization’s programs, operations, and acquisitions. Participants will understand how effective internal control impacts accountability of programs, the...
Sep 23, 2020
1 day in Washington, District of Columbia, United States
Impact Factory
Feel more confident in your ability to manage, encourage and inspire others Our popular Line Management course is suitable for newly appointed line managers and those with experience who want to improve their effectiveness. It's specifically designed to help you understand and engage with what...
Sep 23—24, 2020
2 days in London, United Kingdom
1,153 USD
19 more dates
American Management Association
These inventory management techniques will improve your inventory turnover ratio and transform frozen assets into cash! Cutting-edge inventory management techniques deliver results that go far beyond initial expectations. Explore the latest inventory management methods for saving money,...
Sep 23—25, 2020
3 days in Chicago, Illinois, United States
2,445 USD
6 more dates
American Management Association
This sales manager training helps you better handle the ups and downs in your business—and ensure your team's success! In three days of advanced sales management training, you’ll get skills to keep pace with all the issues that are revolutionizing sales force management. It’s the sales manager...
Sep 23—25, 2020
3 days in Atlanta, Georgia, United States
2,645 USD
4 more dates
American Management Association
Be a consistently professional communicator—even in difficult circumstances. How well you communicate can make or break your professional image. It directly influences how others view your work and performance—as well as your prospects for career advancement and mobility. Unfortunately, being...
Sep 23—24, 2020
2 days in Atlanta, Georgia, United States
2,445 USD
79 more dates
American Management Association
People need to hear what you have to say. No matter how compelling the vision or how brilliant the strategy, without leadership communication, there is no execution. The ability to get buy-in, garner trust and inspire loyalty en masse isn't a skill you have to be born with. Now you can learn to...
Sep 23—25, 2020
3 days in Durham, North Carolina, United States
2,745 USD
35 more dates
American Management Association
Create more successes through enhanced project leadership, communication and negotiation skills. The demands of a project leadership role are unique. You must learn how to serve both the needs of your team members with the needs of the project—not an easy task. Project leadership requires a...
Sep 23—25, 2020
3 days in San Francisco, California, United States
2,545 USD
9 more dates
American Management Association
An intensive three-day executive leadership training event that explores your role as a leader, visionary and strategic thinker! Executive leadership training is the first step on the road to achieving your potential as a leader. You’ll come away with an understanding of what makes executive...
Sep 23—25, 2020
3 days in Chicago, Illinois, United States
2,895 USD
8 more dates
American Management Association
Gain the business skills you need to be a successful product manager! Discover the tools and techniques you need to effectively manage the increasingly complex product management process and gain more control of the myriad tasks at hand. In this powerful seminar, you’ll focus on strategy…product...
Sep 23—25, 2020
3 days in San Francisco, California, United States
2,345 USD
8 more dates
American Management Association
A major milestone in every professional’s life is possessing and demonstrating solid business acumen. It’s a way to distinguish yourself as having the knowledge and credibility to earn the trust you need for career advancement. In this fast-track 3-day certificate program, you will learn key...
Sep 23—25, 2020
3 days in New York, New York, United States
2,745 USD
6 more dates
Management Concepts
Have you ever recruited and hired someone who ended up not being well-suited to the job? Job analysis is a critical function for effective recruiting and hiring in Federal organizations. You will gain the necessary knowledge and skills associated with the hiring process, as well as learn about...
Sep 23—25, 2020
3 days in Washington, District of Columbia, United States
1,129 USD
1 more date
Management Concepts
Program and project managers may have the experience to successfully manage projects, but many lack the knowledge and skills to manage a Federal contract. You will learn to develop statements of work, concept of operations, cost, schedule, scope, and support documents to provide best planning for...
Sep 23—25, 2020
3 days in Washington, District of Columbia, United States
1,609 USD
3 more dates
Management Concepts
Program and project managers need a strong foundation in Federal acquisitions to successfully manage projects. Discuss the purpose and goals of Federal contracting while adhering to the Federal Acquisition Regulation (FAR). Through exercises, you will learn about the acquisition life cycle,...
Sep 23—25, 2020
3 days in Washington, District of Columbia, United States
1,609 USD
3 more dates

Online courses

New York Institute of Finance
Understand the structure and operation of hedge funds and the regulation of the hedge fund industry. Learn how to evaluate hedge fund performance. This course is a component of the Portfolio Management Professional Certificate. Prerequisite knowledge: Intermediate MS Excel skills Basic...
Sep 23, 2020
Online course
School of Hotel Administration
Managers in today’s firms must have the right tools to identify relevant project risks and weigh those risks against expected returns in a competitive market. They must understand how the risk-return relationship is incorporated into capital-budgeting decisions. This two-week course provides...
Sep 23, 2020
Online course
School of Hotel Administration
Having a clear picture of the business environment and understanding how your target customers behave is essential to make services marketing work. Knowing your market and assessing consumer demand can help inform and guide your marketing strategies. In this course, you will explore the role...
Sep 23, 2020
Online course
School of Hotel Administration
It cannot be said enough: A marketing strategy lives or dies in communication with the customer. In addition, there is a methodology to it—it is the culmination of all of the marketing research and analysis you've done. What you say, how you say it, how often you say it, the media channels you...
Sep 23, 2020
Online course
School of Hotel Administration
Businesses that accept reservations must cope with the problem of no-shows - customers who make a reservation but fail to honor it. Hotels can protect themselves from the revenue-losing no-shows and generate increased revenue by overbooking. This course teaches how to strategically overbook and...
Sep 23, 2020
Online course
School of Hotel Administration
Effective commercial real estate developers are master coordinators, working with multiple counterparts every step of the way to create and maximize value through real estate projects. To do this, they use a thoughtful, organized process—regardless of project size. This course offers a deep dive...
Sep 23, 2020
Online course
School of Hotel Administration
Investing in real estate is a popular way to accumulate wealth, but you don’t have to be rich to get started. That’s because there are many ways to finance real estate investments to raise the equity you need and structure debt beneficially. In this course, you will explore both sides of the...
Sep 23, 2020
Online course
School of Hotel Administration
Rarely does a single factor alone predict an outcome, which is why decision making is never as simple as we would like it to be. In a competitive business environment, not taking this uncertainty into account has serious costs. In this course, you will use foundations in probability to describe...
Sep 23, 2020
Online course
1,380 USD
13 more dates
School of Hotel Administration
Every minute can count towards increasing your revenue, especially when your restaurant is busy. Professor Kimes explores how reducing meal duration, even by a single minute, can increase revenue potential. You need to consider the style of your restaurant and your customers when thinking about...
Sep 23, 2020
Online course
School of Hotel Administration
Recent research shows that customers spend only one or two minutes reviewing a restaurant's menu. This provides you with just a small window of opportunity to capture your customers' attention and help them find just what they are looking for. In this course, Professor Sheryl Kimes will present...
Sep 23, 2020
Online course
School of Hotel Administration
A successful beer program includes elements that can be easily overlooked but might also be the difference between a successful and unsuccessful program. Properly planning a draft beer system is essential, but equally important is understanding your market and clientele. Then, selecting the right...
Sep 23, 2020
Online course
School of Hotel Administration
Brand planning is the process of devising the specific actions needed to enable the brand to attain brand performance goals. The process of developing the brand plan helps to identify opportunities to grow and create value for your brand. In this course, you will refine your ability to create a...
Sep 23, 2020
Online course
School of Hotel Administration
A hotel’s real estate is one of its most valuable assets and it is essential to be able to accurately value this critical investment. To be successful, hotel investors must be able to determine the financial interests of those involved in any project: the owner, the operator, and the lender. In...
Sep 23, 2020
Online course
School of Hotel Administration
The hotel asset manager’s responsibility is to manage lodging investments to meet specific objectives. Their role in building value is analyzed at both the portfolio and the property level. In this course, Professor deRoos focuses on the importance of developing a strategic vision for asset...
Sep 23, 2020
Online course
School of Hotel Administration
When you are a real estate asset manager, you are a steward of an owner’s property, responsible for managing it to help achieve the owner’s goals and increase its value. To guide you in this challenging role, you need a comprehensive road map for decision making: the Asset Management Strategic...
Sep 23, 2020
Online course
School of Hotel Administration
How your guest perceives their experience with your operation impacts your profitability; it is not the only thing but it is one of the biggest factors that operators can influence to drive revenue growth. Loyal repeat customers are key to the success of any food and beverage operation. They...
Sep 23, 2020
Online course
Management Concepts
Auditors responsible for Federal financial audit statements ensure organizations comply with the requirements of legislation such as the Chief Financial Officers (CFO) Act. With an obligation to the American public of ensuring accountability and transparency of tax dollar spending, auditors must...
Sep 23—25, 2020
Online course
School of Hotel Administration
In order for organizations to succeed, leaders and managers must be able to accurately interpret and utilize financial reports. They must also be able to assess the overall financial performance of the organization, a particular department, or the competition, and then convey the organization's...
Sep 23, 2020
Online course
School of Hotel Administration
Hospitality marketing is fast shifting from traditional media to digital forms (e.g., social media, video, website and search, plus mobile applications). New-media technologies have changed the ways consumers experience and value a product or service. So how can hospitality professionals draw on...
Sep 23, 2020
Online course
School of Hotel Administration
An introduction to revenue management as a systematic process designed to increase revenue by leveraging tools designed to manage length-of-stay and apply effective pricing strategies. Implementing a revenue management strategy can be one of the most important revenue-generating initiatives...
Sep 23, 2020
Online course
School of Hotel Administration
Real estate investment has a long history, dating back well before the advent of the stock market. But unlike investing in stocks, real estate usually requires the use of leverage: a property is acquired with a percentage of equity, the rest financed with debt. To make that risk pay off,...
Sep 23, 2020
Online course
School of Hotel Administration
In this course, you will evaluate your brand and define actions you can take to enhance your brand’s performance. You will start by exploring the elements that make some brands great, why some brands garner premium consideration, and, as appropriate, how to improve a brand. You will work to...
Sep 23, 2020
Online course
School of Hotel Administration
Often times services marketing is regarded in terms of outcomes, but services marketing is also an ongoing analytic process. In this course, you will learn how to properly analyze frameworks, tools, channels, data sets, customer behavioral data, decision-making factors, and strategies that...
Sep 23, 2020
Online course
School of Hotel Administration
For a hotel investment to be successful, you must first have accurate and reliable data about the critical aspects of the hotel operation, such as occupancy, revenue, expenses, and cash flows. But how do you generate these detailed forecasts? In this course, Cornell University professor Jan...
Sep 23, 2020
Online course
School of Hotel Administration
Revenue management can be applied to any hospitality industry with relatively fixed capacity, time-variable demand, and perishable inventory. This course teaches how to apply revenue management concepts and practices to hospitality-related industries such as restaurants, meeting spaces, spas, and...
Sep 23, 2020
Online course
School of Hotel Administration
Real estate development projects involve many moving pieces; the project manager guides and aligns resources to bring those pieces together into a coherent, financially successful whole. To develop critical project management skills, you will work through a case study and learn how to think like...
Sep 23, 2020
Online course
School of Hotel Administration
Course Focus Your menu does so much more than inform guests about what you offer. It helps to create and communicate your food and beverage operation’s identity, and influences your guests’ choices. This course will enable you to evaluate menus and identify changes that will optimize the...
Sep 23, 2020
Online course
School of Hotel Administration
An essential aspect of hotel design is the early planning decisions that owners, developers, and designers must make. These include addressing the needs and opportunities of the target market prior to the detailed design of specific parts of a hotel. This course will prepare participants to...
Sep 23, 2020
Online course
School of Hotel Administration
In today's competitive business world, managers are charged with making many project-related decisions, often involving costs or revenues that will be encountered some time in the future. In this course, participants develop a solid understanding of the time value of money to prepare them to make...
Sep 23, 2020
Online course
School of Hotel Administration
The ability of an organization to analyze its financial position is essential for improving its competitive position in the marketplace. Through a careful analysis of its financial performance, the organization can identify opportunities to improve performance at the department, unit, or...
Sep 23, 2020
Online course
School of Hotel Administration
To make a business decision, you need relevant information and reliable data. But even with the right data, you still need the skills to properly analyze it—and that can make the difference between a good and bad decision. Cornell Hotel School Professor Chris Anderson guides you through an...
Sep 23, 2020
Online course
1,380 USD
13 more dates
School of Hotel Administration
You are ready to execute your marketing goals; perhaps you want to increase market share, retain more customers or generally broaden consumer awareness. How do you turn your goals into action and how will you measure success? In this course, you will explore how to turn marketing goals into...
Sep 23, 2020
Online course
School of Hotel Administration
The goal of an asset manager is to strategically manage the hotel to meet the specific investment objectives of the hotel's owner. To help meet this goal, this course introduces the latest asset management techniques and provides a set of five practical tools tactics that both owners and asset...
Sep 23, 2020
Online course
School of Hotel Administration
All successful revenue management strategies are based on the ability to forecast demand accurately, as well as control room availability and length of stay. This course explores the role of the forecast in a comprehensive revenue management strategy, including the selection of the best type of...
Sep 23, 2020
Online course
School of Hotel Administration
Pricing is one of the most powerful tools a hotel can use to increase revenue. This course teaches participants how to set the right prices, develop rate fences (differentiate prices by customer type), and use multiple distribution channels to manage price more effectively. Participants will...
Sep 23, 2020
Online course
School of Hotel Administration
Segmenting the customer base is critical to developing a variable pricing scheme. By identifying core groups of customers and their purchasing habits, managers can target them accordingly by setting prices that will help them win business over their competition. Without proper segmentation,...
Sep 23, 2020
Online course
School of Hotel Administration
In this course you will learn to distinguish between the various components of a service culture and assess your current service environment. Using a case-based approach, this course will illustrate the importance of developing a strong service culture. You will reaffirm the importance of...
Sep 23, 2020
Online course
School of Hotel Administration
Servant Leaders communicate ethical standards and facilitate a supportive and respectful service culture that contributes to employee empowerment. In this course, you are introduced to the principles of Servant Leadership and the importance of fostering an ethical service culture using a number...
Sep 23, 2020
Online course
School of Hotel Administration
In this course, you will first focus on service intangibles and consider the power of both customer perceptions and experience management in delivering exceptional service. The impact of sharing service stories and the benefits of fostering creative approaches to addressing service challenges are...
Sep 23, 2020
Online course