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June 3, 2020

Offline courses

Brookings Institution
What is global cultural competence and why does it matter? How does global competence relate to diversity, and what strategies for inclusion can facilitate the achievement of organizational goals? This course examines how global and diverse perspectives can keep organizational thinking flexible,...
Jun 3—4, 2020
2 days in Washington, District of Columbia, United States
1,995 USD
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Brookings Institution
What is global cultural competence and why does it matter? How does global competence relate to diversity, and what strategies for inclusion can facilitate the achievement of organizational goals? This course examines how global and diverse perspectives can keep organizational thinking flexible,...
Jun 3—4, 2020
2 days in Washington, District of Columbia, United States
1,995 USD
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Schulich Executive Learning Centre
Learn to thrive and support your team in a VUCA (volatile, uncertain, complex, ambiguous) world. Resilience has positive business outcomes for teams and organizations, especially during times of change. Research has shown that high levels of resilience can deliver valuable work-related outcomes...
Jun 3—4, 2020
2 days in Toronto, Ontario, Canada
1,723 USD
2 more dates
SIM Professional Development
Introduction Business today, is characterised by change and presents challenges to anyone attempting to lead and manage a business. What was once a stable and predictable environment is today a global arena with new competitors, changing technology and shifting markets and fluctuating...
Jun 3—5, 2020
3 days in Singapore
1,300 USD
1 more date
University of Bath School of Management
Today's business environment has never been more challenging for women in senior leadership roles. Working with other senior women leaders you will learn how to leverage your personal leadership style, overcome the barriers to success and develop your career in times of change. During the...
Jun 3—Jul 9, 2020
5 days in London, United Kingdom
3,373 USD
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HEC Paris
What do all great leaders have in common? How can you develop the necessary know-how to get the most out of your teams and your business? To provide the answers to these questions we approach leadership as process and help you to acquire the techniques and skills that will enable you to become...
Jun 3—5, 2020
3 days in Jouy-en-Josas, France
5,283 USD
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LIMRA International
Highlights In this program, you will develop a financial services industry-specific understanding of how applying analytic techniques to company data. Using an actual data set, you will engage in analytics activities designed to give you first-hand knowledge. Learning Objectives and...
Jun 3—4, 2020
2 days in Hartford, Connecticut, United States
4,800 USD
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Haas School of Business
Award-winning, Paul J. Cortese Distinguished Professor of Management, Dr. Jenny Chatman, guides participants through a two-day intensive culture clinic to unleash the power of your organization and harness culture as a strategy execution tool. Driven by Dr. Chatman's research and consulting focus...
Jun 3—4, 2020
2 days in Berkeley, California, United States
4,500 USD
1 more date
Improving Communications
Learn to improve the service and support you offer your customers Customer Service is an organization’s ability to supply its customers’ wants and needs. Improved Customer Service is constantly and consistently exceeding the customers’ expectations. This class is for service industry...
Jun 3, 2020
1 day in New York, New York, United States
ILR School
Negotiation is a basic means for resolving conflict and disputes in the workplace, home, and community. In this workshop, you’ll practice fundamental workplace negotiation skills through a series of role plays and experiential learning situations. The workshop covers: Negotiation...
Jun 3—4, 2020
2 days in Buffalo, New York, United States
1,495 USD
1 more date
Weatherhead School of Management
Business changes in the “blink of an eye.” Executives are constantly bombarded with a plethora of problems. The obstacles to success are plentiful and great ideas are simply not enough. In a world of rapid, constant change, managers need a reliable process to quickly evaluate issues and identify...
Jun 3—4, 2020
2 days in Cleveland, Ohio, United States
1,390 USD
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Rotterdam School of Management
Are you drowning in data? Do you feel your department is falling behind in collecting, analysing, and using data? Do you want to create new value streams for your organisation from internal and external data? If you need data management methods, tools and strategies to optimise performance and...
Jun 3—5, 2020
3 days in Rotterdam, Netherlands
3,781 USD
1 more date
Rotterdam School of Management
Change initiatives often cost more, take longer and achieve less than originally intended. This programme trains managers to lead change successfully by providing the theoretical background and the practical know-how to transparently plan, implement and evaluate complex change processes. There...
Jun 3—5, 2020
3 days in Rotterdam, Netherlands
3,457 USD
1 more date
Harvard Business School
Jun 3—6, 2020
4 days in Boston, Massachusetts, United States
10,000 USD
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McCourt School of Public Policy
Program Highlights The one-of-a-kind Certificate in Education Finance (CEF) equips participants with the practical skills they need in strategic fiscal management, policy analysis, and leadership to deploy resources in ways that do the most for students. About the Program The four-month...
Jun 3—4, 2020
2 days in San Francisco, California, United States
3,500 USD
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American Association for Physician Leadership
This course demonstrates the steps that make up negotiations, and it shows physician leaders how to leverage that structure to create the career and lifestyle they want. Even though we negotiate every day, we tend to do so intuitively rather than in a structured way. Although intuitive methods...
Jun 3, 2020
1 day in Chicago, Illinois, United States
595 USD
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Strathmore Business School
Public-private partnerships (PPPs) are an alternative mechanism, used by governments, for procuring, delivering, financing and managing public infrastructure and services. The PPP Executive Programme is a 3-day Foundation course offered in conjunction with the International Public-Private...
Jun 3—5, 2020
3 days in Nairobi, Kenya
825 USD
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ILR School
Conflict can have constructive or destructive consequences on both individual and team performance. The difference depends on your ability to identify and confront these conflicts, resolve them appropriately, and grow wiser and stronger in the process. By learning to handle conflict well, you...
Jun 3—4, 2020
2 days in New York, New York, United States
1,495 USD
1 more date
Rady School of Management
How do you measure your influence at work? Would you look downward to the people and projects assigned to you? Or, do you see yourself at the center of a sphere of influence – a circle of power defined by 360 degrees of effective relationships? “360” in today’s business lexicon is too often...
Jun 3, 2020
1 day in San Diego, California, United States
400 USD
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Walt Disney parks and resorts are a recognized leader in delivering world-class experiences while upholding a culture of excellence. Explore the method behind the magic, grounded on three pillars—leadership, employee engagement, and service. Together, these pillars are the foundation for...
Jun 3, 2020
1 day in Lexington, Kentucky, United States
Indian Institute of Management Ahmedabad
Recent advances in the fields of neuroscience and neuroeconomics are re-defining and enhancing our understanding of how human beings make decisions in general and how consumers make decisions from a marketing perspective. Laboratory and field based applications are now leading to new insights on...
Jun 3—5, 2020
3 days in Ahmedabad, India
1,439 USD
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Harvard DCE
Jun 3—4, 2020
2 days in Cambridge, Massachusetts, United States
2,895 USD
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New York Institute of Finance
This course surveys the major financial instruments traded in capital markets around the world. Understand how stocks are valued. Learn how stocks and bonds are brought to market. Understand the basic mechanics and risks characteristics of derivatives. This course is the second component of the...
Jun 3—5, 2020
3 days in New York, New York, United States
2,689 USD
5 more dates
Rotterdam School of Management
As fintech continues to bring disruption to the finance industry, how can executives effectively respond to the innovations it brings – and benefit from them? This programme will deepen your understanding of fintech and the effect of innovations on the financial services industry. You will be...
Jun 3—5, 2020
3 days in Rotterdam, Netherlands
3,349 USD
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ASPE | Techtown
As a ICAgile Certified Professional designation course, this Agile training course offers hands-on practices in Iteration Planning, Product Roadmap and Backlog, Estimating Practices, User Story Development and Iteration Execution. There is more to Agile development than simply a different style...
Jun 3—4, 2020
2 days in Washington, District of Columbia, United States
1,495 USD
47 more dates
SIM Professional Development
Introduction Explore psychological factors that are responsible for human-related ups and downs at the workplace. Understand and use psychological concepts and techniques to manage common human-related issues and make your organisation a greater place to work in! Benefits to...
Jun 3—4, 2020
2 days in Singapore
779 USD
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Olin Business School
Innovation drives thriving companies in today’s economy. The seminar teaches you practical skills and techniques that make you better able to develop novel ideas that can create significant value for your organization. You’ll learn the eight steps behind every successful idea and engage in...
Jun 3, 2020
1 day in St. Louis, Missouri, United States
920 USD
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Rotman School of Management
Better serve your Not-For-Profit organization. AND ITS MISSION. This program, jointly developed by the Institute of Corporate Directors and the Rotman School of Management, focuses on key accountabilities and responsibilities for not-for-profit leaders through extensive use of team-based...
Jun 3—4, 2020
2 days in Victoria, British Columbia, Canada
1,758 USD
3 more dates
ASPE | Techtown
Agile has made its way into the mainstream – it's no longer a grassroots movement to change software development. Today, more organizations and companies are adopting this approach over a more traditional waterfall methodology, and more are working every day to make the transition. To stay...
Jun 3—5, 2020
3 days in Raleigh, North Carolina, United States
1,795 USD
48 more dates
IMS
Business and industry are shifting at an exponential rate. Whether it's new business models or the many technologies enabling disruption, we are on the cusp of a massive transformation in all aspects of our lives. This interactive and fast-paced session is designed to help non-tech oriented...
Jun 3, 2020
1 day in San Francisco, California, United States
Melbourne Business School
Understand customer behaviour and embrace human-centred innovation using tools from the world of design. Learn how to encourage innovation in your team and align your business with customer needs and behaviours. Our Design Thinking for Managers course will teach you how to draw on the best tools...
Jun 3—4, 2020
2 days in Melbourne, Australia
1,828 USD
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Dale Carnegie Training
While many might think they possess the essential qualities to advance their careers, through this experience, even the best and brightest discover opportunities to grow and improve. Aspiring leaders in all professions learn to connect with people and reach higher levels of productivity. This...
Jun 3—5, 2020
3 days in Alameda, California, United States
2,095 USD
7 more dates
Imperial College Business School
Drawing on the latest theories, case studies and practical examples, this three-day Digital Banking Innovation course explores the challenges and opportunities for digital transformation in the banking sector. Participants will gain a better understanding of the digital banking landscape along...
Jun 3—5, 2020
3 days in London, United Kingdom
4,281 USD
2 more dates
Peter B. Gustavson School of Business
NFP Governance Essentials Program The NFP Governance Essentials Program (NFP Program), jointly developed by the Institute of Corporate Directors and the University of Toronto's Rotman School of Management, is offered in collaboration with the Peter B. Gustavson School of Business. The NFP...
Jun 3—4, 2020
2 days in Victoria, British Columbia, Canada
1,758 USD
3 more dates
University of Cape Town Graduate School of Business
Gain practical skills to add value to your organisation The New Manager course at the UCT GSB is designed to equip first-time managers, or experienced managers wanting an update, with practical managerial skills and business acumen that can be implemented immediately in the workplace. The...
Jun 3—Sep 11, 2020
11 days in Johannesburg, South Africa
2,150 USD
1 more date
USC Marshall School of Business
Digitally savvy boards drive better business results. Corporate directors and CEO’s face a wide range of challenges around information technology oversight. This two-day course offers you a unique world-class program in digital and cybersecurity oversight in a collaborative, peer learning...
Jun 3—4, 2020
2 days in Los Angeles, California, United States
4,100 USD
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Hyper Island
A 3-day intensive course. Boost your data confidence to solve real business problems Gain skills, knowledge and confidence Data is the new gold for businesses. Connected devices collect information about users around the clock – providing potential insights into consumer behavior that would have...
Jun 3—5, 2020
3 days in Stockholm, Sweden
2,540 USD
1 more date
USC Marshall School of Business
Are you looking to gain hands-on experience and nurture your creative potential? Learn the applied creativity tools, like empathy and experimentation, to arrive at innovative solutions. Learn to rethink how you approach work challenges, understand how firms engage in business model innovation to...
Jun 3—4, 2020
2 days in Irvine, California, United States
3,250 USD
1 more date
Management Concepts
Effective justification of defense budget requests make the difference between your budget being approved or rejected. An approved budget enables budgeteers to support delivering programs and their agency’s fulfillment of the mission. Budgeteers must also prepare a budget justification that...
Jun 3—5, 2020
3 days in Washington, District of Columbia, United States
Management Concepts
Auditors, funders, and recipients need to understand how well Federal grants are managed and perform. Audits provide a mechanism for monitoring grants, ensuring that recipients meet financial and performance goals, and correct issues. You will build foundational knowledge of the audit process,...
Jun 3—4, 2020
2 days in Denver, Colorado, United States
American Management Association
Build a solid foundation of project management knowledge, techniques and tools in this hands-on workshop that covers the entire project life cycle. As the business world grows more competitive, organizations find it necessary to take on an increasing number of projects. Unfortunately, these same...
Jun 3—5, 2020
3 days in Arlington, Washington, United States
2,445 USD
63 more dates
American Management Association
Ignite commitment and help your employees reach their greatest potential. Why does emotional intelligence (EI) matter? Because at the core of every outstanding leader are the abilities to connect, achieve, inspire and act with resilience. Now you can learn to apply the best practices of an...
Jun 3—5, 2020
3 days in San Francisco, California, United States
2,745 USD
36 more dates
Management Concepts
Accurate Federal financial statements help build taxpayer confidence that Federally-appropriated funds are being managed as intended. If you are responsible for preparing, reviewing, or auditing Federal financial statements, you know how important these accounting functions are in supporting...
Jun 3—4, 2020
2 days in New Orleans, Louisiana, United States
Management Concepts
Every organization faces the risk of financial loss due to fraud, but maintaining an effective audit function can help reduce that risk. Auditors will expand their knowledge of fraud detection and prevention to effectively perform their duties. Through a traditional classroom setting, you will be...
Jun 3—5, 2020
3 days in Washington, District of Columbia, United States
NUS Institute of Systems Science
Business Processing Reengineering (BPR), as defined by Michael Hammer, is the fundamental re-thinking and radical redesign of business processes to bring about dramatic improvements in critical, contemporary measures of performance, such as cost, quality, service and speed. With the resurgence of...
Jun 3—5, 2020
3 days in Singapore
1,709 USD
5 more dates
American Management Association
Move your team to higher performance Are you ready to develop a high-performance team and get more done? Resolve team conflict using emotional intelligence and get more from your team by adapting your management style to every situation. You’ll learn how to: Motivate every member of your...
Jun 3—4, 2020
2 days in Dallas, Texas, United States
2,545 USD
50 more dates
Management Concepts
Financial management professionals will examine the ways government entities differ from private entities and how they interact at the Federal, state, and local levels. As part of the Certified Government Financial Manager® (CGFM®) series, you will learn the realities of public accountability,...
Jun 3, 2020
1 day in Washington, District of Columbia, United States
The Chartered Institute of Marketing
Effective, active brand management, internally and externally, is key to a successful business future and reputation. This course takes you on an engaging journey through best practice in brand management; from defining the brand to brand plan and marketing activation. It provides a comprehensive...
Jun 3—4, 2020
2 days in Lawrence, Kansas, United States
1,533 USD
5 more dates
Management Concepts
Successful grants managers understand how the Federal cost principles affect their awards. Gain a firm grounding and practical experience in the concepts central to cost principles by applying them to different recipient types. Use the cost principles throughout the grants lifecycle: budget...
Jun 3—4, 2020
2 days in Boston, Massachusetts, United States
American Management Association
Become one of the first to earn this valuable industry certification! Agile has made its way into the mainstream— it’s no longer a grassroots movement. Today, more companies are adopting this approach over a traditional waterfall methodology, and more are about to make the transition. To stay...
Jun 3—5, 2020
3 days in Cary, North Carolina, United States
1,795 USD
49 more dates

Online courses

Opus College of Business
Successful project managers constantly seek out the most effective project management tools, practices, and methods. Obtaining St. Thomas’ Certified Professional Project Manager (CPPM) designation will give you an edge over the competition. With hands-on experience in your toolkit, you’ll be able...
Jun 3—Aug 5, 2020
Online course
1,995 USD
2 more dates
Columbia Business School
Legendary investors like Warren Buffett and Mario Gabelli have been guided by the value investing principles during their entire careers. It’s an investment approach that helps investors identify, research, and buy securities priced well below their true market value. This online program is...
Jun 3—Aug 4, 2020
Online course
3,750 USD
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New York Institute of Finance
This course surveys the major financial instruments traded in capital markets around the world. Understand how stocks are valued. Learn how stocks and bonds are brought to market. Understand the basic mechanics and risks characteristics of derivatives. This course is the second component of the...
Jun 3—5, 2020
Online course
2,689 USD
5 more dates
Harvard Business School
Jun 3—Jul 29, 2020
Online course
1,600 USD
2 more dates
Dale Carnegie Training
4 Session Seminar. Interpersonal relationships are as important as ever in today’s business world, but it can be difficult to balance strong leadership and likeability. Dale Carnegie’s methods will help you build relationships based on trust and accountability. This comprehensive, 4-week series...
Jun 3—24, 2020
Online course
1,695 USD
1 more date
Human Capital Institute
How do you usually make your decisions about talent? Rely on your experience and intuition? That’s a start, but it’s not enough. To be as effective as possible in HR you have to be able to make decisions based on data and evidence—the same way people in the line of business do. In fact, if you...
Jun 3—4, 2020
Online course
1,995 USD
8 more dates
Sloan School of Management
Jun 3—Aug 4, 2020
Online course
3,000 USD
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Kellogg School of Management
Artificial Intelligence (AI) has moved into the mainstream of business, driven by advances in cloud computing, big data, open source software, and improved algorithms. As AI technologies impact how we work, live, and manage businesses, organizational leaders, innovators, and investors are looking...
Jun 3—Aug 4, 2020
Online course
2,900 USD
1 more date
School of Hotel Administration
Businesses that accept reservations must cope with the problem of no-shows - customers who make a reservation but fail to honor it. Hotels can protect themselves from the revenue-losing no-shows and generate increased revenue by overbooking. This course teaches how to strategically overbook and...
Jun 3, 2020
Online course
School of Hotel Administration
Every minute can count towards increasing your revenue, especially when your restaurant is busy. Professor Kimes explores how reducing meal duration, even by a single minute, can increase revenue potential. You need to consider the style of your restaurant and your customers when thinking about...
Jun 3, 2020
Online course
School of Hotel Administration
Recent research shows that customers spend only one or two minutes reviewing a restaurant's menu. This provides you with just a small window of opportunity to capture your customers' attention and help them find just what they are looking for. In this course, Professor Sheryl Kimes will present...
Jun 3, 2020
Online course
School of Hotel Administration
A successful beer program includes elements that can be easily overlooked but might also be the difference between a successful and unsuccessful program. Properly planning a draft beer system is essential, but equally important is understanding your market and clientele. Then, selecting the right...
Jun 3, 2020
Online course
School of Hotel Administration
Having a clear picture of the business environment and understanding how your target customers behave is essential to make services marketing work. Knowing your market and assessing consumer demand can help inform and guide your marketing strategies. In this course, you will explore the role...
Jun 3, 2020
Online course
School of Hotel Administration
It cannot be said enough: A marketing strategy lives or dies in communication with the customer. In addition, there is a methodology to it—it is the culmination of all of the marketing research and analysis you've done. What you say, how you say it, how often you say it, the media channels you...
Jun 3, 2020
Online course
School of Hotel Administration
Managers in today’s firms must have the right tools to identify relevant project risks and weigh those risks against expected returns in a competitive market. They must understand how the risk-return relationship is incorporated into capital-budgeting decisions. This two-week course provides...
Jun 3, 2020
Online course
School of Hotel Administration
Group events, conferences and negotiated business bookings frequently account for over 50% of hotel room reservations. This course will prepare participants to develop their own data-driven, systematic approach to group pricing. Participants will also learn how to anticipate...
Jun 3, 2020
Online course
School of Hotel Administration
Effective commercial real estate developers are master coordinators, working with multiple counterparts every step of the way to create and maximize value through real estate projects. To do this, they use a thoughtful, organized process—regardless of project size. This course offers a deep dive...
Jun 3, 2020
Online course
School of Hotel Administration
Investing in real estate is a popular way to accumulate wealth, but you don’t have to be rich to get started. That’s because there are many ways to finance real estate investments to raise the equity you need and structure debt beneficially. In this course, you will explore both sides of the...
Jun 3, 2020
Online course
School of Hotel Administration
How your guest perceives their experience with your operation impacts your profitability; it is not the only thing but it is one of the biggest factors that operators can influence to drive revenue growth. Loyal repeat customers are key to the success of any food and beverage operation. They...
Jun 3, 2020
Online course
School of Hotel Administration
In this course, you will see that brand activation is much more than clever communications or perfectly placed messages. You will begin developing your skills in brand activation by identifying and analyzing a brand target market and determining consumer insights that will prepare you to create...
Jun 3, 2020
Online course
American Management Association
Learn how to handle yourself in just about any situation! Are you afraid to speak up in meetings? Unsure of how to express your ideas with the same confidence you see in others? Don’t miss this opportunity to discover powerful assertiveness techniques you can use every day, everywhere. You'll...
Jun 3, 2020
Online course
School of Hotel Administration
The sheer variety of sources and types of data that can aid in decision making are almost overwhelming. The key to making good use of the data lies in knowing what specifically to pay attention to, understanding the relationships and variables among the data, and making the right...
Jun 3, 2020
Online course
1,380 USD
11 more dates
School of Hotel Administration
A hotel’s real estate is one of its most valuable assets and it is essential to be able to accurately value this critical investment. To be successful, hotel investors must be able to determine the financial interests of those involved in any project: the owner, the operator, and the lender. In...
Jun 3, 2020
Online course
School of Hotel Administration
The hotel asset manager’s responsibility is to manage lodging investments to meet specific objectives. Their role in building value is analyzed at both the portfolio and the property level. In this course, Professor deRoos focuses on the importance of developing a strategic vision for asset...
Jun 3, 2020
Online course
School of Hotel Administration
When you are a real estate asset manager, you are a steward of an owner’s property, responsible for managing it to help achieve the owner’s goals and increase its value. To guide you in this challenging role, you need a comprehensive road map for decision making: the Asset Management Strategic...
Jun 3, 2020
Online course
School of Hotel Administration
Technology- and Internet-savvy consumer behaviors have fundamentally changed the way in which revenue is managed. This online course encourages those schooled or experienced in traditional revenue management to elevate and fine-tune their approach to price manipulation, length of stay, and demand...
Jun 3, 2020
Online course
Impact Factory
Boost your confidence and create trust between you and the people you want to influence at any level Our influencing skills training course is designed to help you to get the people around you to see things slightly differently. It will help provide you with the skills and techniques to impact...
Jun 3, 2020
Online course
School of Hotel Administration
In order for organizations to succeed, leaders and managers must be able to accurately interpret and utilize financial reports. They must also be able to assess the overall financial performance of the organization, a particular department, or the competition, and then convey the organization's...
Jun 3, 2020
Online course
School of Hotel Administration
Whether you are a coffee house, restaurant, or even a cocktail bar, your beverage program can have a big impact on your profitability, but it comes with a good deal of risk. Understanding everything that is involved in offering wine, beer, spirits, and nonalcoholic beverages, and applying...
Jun 3, 2020
Online course
School of Hotel Administration
In this course, you will focus on how to optimize a brand’s strategy approach to the market. By identifying opportunities and threats to a brand using Porter’s Five Forces model, you will analyze how you can strengthen a brand’s position. You will then take this analysis a step further with...
Jun 3, 2020
Online course
Management Concepts
Auditors responsible for Federal financial audit statements ensure organizations comply with the requirements of legislation such as the Chief Financial Officers (CFO) Act. With an obligation to the American public of ensuring accountability and transparency of tax dollar spending, auditors must...
Jun 3—5, 2020
Online course
School of Hotel Administration
Real estate investment has a long history, dating back well before the advent of the stock market. But unlike investing in stocks, real estate usually requires the use of leverage: a property is acquired with a percentage of equity, the rest financed with debt. To make that risk pay off,...
Jun 3, 2020
Online course
School of Hotel Administration
Hospitality marketing is fast shifting from traditional media to digital forms (e.g., social media, video, website and search, plus mobile applications). New-media technologies have changed the ways consumers experience and value a product or service. So how can hospitality professionals draw on...
Jun 3, 2020
Online course
School of Hotel Administration
An introduction to revenue management as a systematic process designed to increase revenue by leveraging tools designed to manage length-of-stay and apply effective pricing strategies. Implementing a revenue management strategy can be one of the most important revenue-generating initiatives...
Jun 3, 2020
Online course
School of Hotel Administration
Your menu does so much more than inform guests about what you offer. It helps to create and communicate your food and beverage operation’s identity, and influences your guests’ choices. This course will enable you to evaluate menus and identify changes that will optimize the value and...
Jun 3, 2020
Online course
School of Hotel Administration
An essential aspect of hotel design is the early planning decisions that owners, developers, and designers must make. These include addressing the needs and opportunities of the target market prior to the detailed design of specific parts of a hotel. This course will prepare participants to...
Jun 3, 2020
Online course
School of Hotel Administration
For a hotel investment to be successful, you must first have accurate and reliable data about the critical aspects of the hotel operation, such as occupancy, revenue, expenses, and cash flows. But how do you generate these detailed forecasts? In this course, Cornell University professor Jan...
Jun 3, 2020
Online course
School of Hotel Administration
Often times services marketing is regarded in terms of outcomes, but services marketing is also an ongoing analytic process. In this course, you will learn how to properly analyze frameworks, tools, channels, data sets, customer behavioral data, decision-making factors, and strategies that...
Jun 3, 2020
Online course
School of Hotel Administration
Today there are well over one hundred recognized styles of beer. While it may not be feasible to study each individual style, after completing this short course you will become familiar with the main groupings of beer and what differentiates them, both in style and in taste. During the course,...
Jun 3, 2020
Online course
School of Hotel Administration
Real estate development projects involve many moving pieces; the project manager guides and aligns resources to bring those pieces together into a coherent, financially successful whole. To develop critical project management skills, you will work through a case study and learn how to think like...
Jun 3, 2020
Online course
School of Hotel Administration
Revenue management can be applied to any hospitality industry with relatively fixed capacity, time-variable demand, and perishable inventory. This course teaches how to apply revenue management concepts and practices to hospitality-related industries such as restaurants, meeting spaces, spas, and...
Jun 3, 2020
Online course
School of Hotel Administration
In today's competitive business world, managers are charged with making many project-related decisions, often involving costs or revenues that will be encountered some time in the future. In this course, participants develop a solid understanding of the time value of money to prepare them to make...
Jun 3, 2020
Online course
School of Hotel Administration
The ability of an organization to analyze its financial position is essential for improving its competitive position in the marketplace. Through a careful analysis of its financial performance, the organization can identify opportunities to improve performance at the department, unit, or...
Jun 3, 2020
Online course
School of Hotel Administration
In this course, you will first focus on service intangibles and consider the power of both customer perceptions and experience management in delivering exceptional service. The impact of sharing service stories and the benefits of fostering creative approaches to addressing service challenges are...
Jun 3, 2020
Online course
School of Hotel Administration
Pricing is one of the most powerful tools a hotel can use to increase revenue. This course teaches participants how to set the right prices, develop rate fences (differentiate prices by customer type), and use multiple distribution channels to manage price more effectively. Participants will...
Jun 3, 2020
Online course
School of Hotel Administration
Servant Leaders communicate ethical standards and facilitate a supportive and respectful service culture that contributes to employee empowerment. In this course, you are introduced to the principles of Servant Leadership and the importance of fostering an ethical service culture using a number...
Jun 3, 2020
Online course
School of Hotel Administration
You are ready to execute your marketing goals; perhaps you want to increase market share, retain more customers or generally broaden consumer awareness. How do you turn your goals into action and how will you measure success? In this course, you will explore how to turn marketing goals into...
Jun 3, 2020
Online course
School of Hotel Administration
In this course you will learn to distinguish between the various components of a service culture and assess your current service environment. Using a case-based approach, this course will illustrate the importance of developing a strong service culture. You will reaffirm the importance of...
Jun 3, 2020
Online course
School of Hotel Administration
The goal of an asset manager is to strategically manage the hotel to meet the specific investment objectives of the hotel's owner. To help meet this goal, this course introduces the latest asset management techniques and provides a set of five practical tools tactics that both owners and asset...
Jun 3, 2020
Online course
School of Hotel Administration
All successful revenue management strategies are based on the ability to forecast demand accurately, as well as control room availability and length of stay. This course explores the role of the forecast in a comprehensive revenue management strategy, including the selection of the best type of...
Jun 3, 2020
Online course