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December 18, 2019

Offline courses

Dale Carnegie Training
How to build a culture of engagement in which team members are confident with their abilities, empowered to succeed, enthusiastic to deliver results, and inspired to make a difference is central to this multi-day experience. Because the only sustainable, competitive advantage of any corporation...
Dec 18—20, 2019
3 days in San Diego, California, United States
2,095 USD
4 more dates
Human Capital Institute
Become a true business influencer with HCI’s new approach to talent acquisition. With HCI’s certification course, you’ll learn to identify quality talent, increase diversity, and enable winning teams. Presented through a lens of customer centricity, you will gain an actionable framework and...
Dec 18—19, 2019
2 days in Washington, District of Columbia, United States
1,995 USD
9 more dates
Indian Institute of Management Indore
Strategy of a firm needs to be ably supported by appropriate reward choices to help organization gain and sustain competitive advantage. Reward is a powerful lever to change behavior, direct effort to performance goals, create desired internal culture as well as send signals to external...
Dec 18—20, 2019
3 days in Mumbai, India
Fitch Learning
This course will develop the best practice approaches to structuring fully flexible and auditable models whilst cultivating the most efficient data analysis tools and solve other common modeling problems. Key Learning Outcomes: Harness Excel’s tools within a best practice framework Add...
Dec 18—19, 2019
2 days in Dubai, United Arab Emirates
1,619 USD
6 more dates
American Management Association
Learn how to delegate effectively and entrust your work to others in this delegation skills training course. Let’s face it. To simply delegate the work is not as easy as it seems. This fast-paced, intensive 1-day seminar gives you real-world practice in delegation strategies that will reduce...
Dec 18, 2019
1 day in Arlington, Washington, United States
1,245 USD
3 more dates
The Chartered Institute of Marketing
This course is for anyone who wants to understand the key elements of building an effective digital marketing campaign. Covering best practice and using case studies throughout, the session offers a practical guide to the core techniques in digital marketing. Online tools and reference materials...
Dec 18—20, 2019
3 days in London, United Kingdom
2,344 USD
6 more dates
Management Concepts
Successful grants managers understand how the Federal cost principles affect their awards. Gain a firm grounding and practical experience in the concepts central to cost principles by applying them to different recipient types. Use the cost principles throughout the grants lifecycle: budget...
Dec 18—19, 2019
2 days in Washington, District of Columbia, United States
Management Concepts
Internal controls are integral to effective grants management. In order to conduct effective internal controls, grants managers need a foundational knowledge of Government Accountability Office (GAO) standards, risk management, and requirements outlined in 2 CFR 200. You will practice applying...
Dec 18—19, 2019
2 days in Washington, District of Columbia, United States
Management Concepts
You receive a Federal grant; what are the next steps? You need to manage the grant for both compliance and results. Develop a working understanding of issues that affect day-to-day operations and Federal grant management through a series of exercises and discussions. You will cover topics such as...
Dec 18—20, 2019
3 days in Tysons, Virginia, United States
Management Concepts
Grant funders need tools and know-how to assess the financial capabilities of their recipients—before, during, and after a Federal grant award. The ability to know when and how to evaluate recipients, conduct risk assessments, and monitor activities through financial statements, audit reports,...
Dec 18—19, 2019
2 days in Washington, District of Columbia, United States
American Management Association
Optimize your search visibility and drive website traffic using high-impact content marketing strategies. Now, more than ever, content is king. By understanding the ins and outs of content marketing you will discover the best ways to drive and increase traffic to your website. With Google...
Dec 18—19, 2019
2 days in Cary, North Carolina, United States
1,295 USD
7 more dates

Online courses

Human Capital Institute
Most organizations turn to HR to help support and manage change, no matter the size or complexity involved. They know people are the key to success, and change is hard for most. Change Management for HR (CMHR), HCI's newest certification course, is designed to build the skills you need to guide...
Dec 18—19, 2019
Online course
1,995 USD
11 more dates
School of Hotel Administration
Managers in today’s firms must have the right tools to identify relevant project risks and weigh those risks against expected returns in a competitive market. They must understand how the risk-return relationship is incorporated into capital-budgeting decisions. This two-week course provides...
Dec 18, 2019
Online course
School of Hotel Administration
Did you know that shorter meal durations lead to greater revenue—even when the average check remains the same? Of course, increases in occupancy lead to increases in revenue, too. This course on the restaurant revenue management approach explores how the close relationship between revenue and...
Dec 18, 2019
Online course
School of Hotel Administration
Having a clear picture of the business environment and understanding how your target customers behave is essential to make services marketing work. Knowing your market and assessing consumer demand can help inform and guide your marketing strategies. In this course, you will explore the role...
Dec 18, 2019
Online course
School of Hotel Administration
It cannot be said enough: A marketing strategy lives or dies in communication with the customer. In addition, there is a methodology to it—it is the culmination of all of the marketing research and analysis you've done. What you say, how you say it, how often you say it, the media channels you...
Dec 18, 2019
Online course
School of Hotel Administration
Businesses that accept reservations must cope with the problem of no-shows - customers who make a reservation but fail to honor it. Hotels can protect themselves from the revenue-losing no-shows and generate increased revenue by overbooking. This course teaches how to strategically overbook and...
Dec 18, 2019
Online course
School of Hotel Administration
Course Focus Group events, conferences and negotiated business bookings frequently account for over 50% of hotel room reservations. This course will prepare participants to develop their own data-driven, systematic approach to group pricing. Participants will also learn how to anticipate...
Dec 18, 2019
Online course
School of Hotel Administration
Effective commercial real estate developers are master coordinators, working with multiple counterparts every step of the way to create and maximize value through real estate projects. To do this, they use a thoughtful, organized process—regardless of project size. This course offers a deep dive...
Dec 18, 2019
Online course
School of Hotel Administration
Investing in real estate is a popular way to accumulate wealth, but you don’t have to be rich to get started. That’s because there are many ways to finance real estate investments to raise the equity you need and structure debt beneficially. In this course, you will explore both sides of the...
Dec 18, 2019
Online course
School of Hotel Administration
Rarely does a single factor alone predict an outcome, which is why decision making is never as simple as we would like it to be. In a competitive business environment, not taking this uncertainty into account has serious costs. In this course, you will use foundations in probability to describe...
Dec 18, 2019
Online course
1,380 USD
24 more dates
School of Hotel Administration
Every minute can count towards increasing your revenue, especially when your restaurant is busy. Professor Kimes explores how reducing meal duration, even by a single minute, can increase revenue potential. You need to consider the style of your restaurant and your customers when thinking about...
Dec 18, 2019
Online course
School of Hotel Administration
Recent research shows that customers spend only one or two minutes reviewing a restaurant's menu. This provides you with just a small window of opportunity to capture your customers' attention and help them find just what they are looking for. In this course, Professor Sheryl Kimes will present...
Dec 18, 2019
Online course
School of Hotel Administration
A hotel’s real estate is one of its most valuable assets and it is essential to be able to accurately value this critical investment. To be successful, hotel investors must be able to determine the financial interests of those involved in any project: the owner, the operator, and the lender. In...
Dec 18, 2019
Online course
School of Hotel Administration
The hotel asset manager’s responsibility is to manage lodging investments to meet specific objectives. Their role in building value is analyzed at both the portfolio and the property level. In this course, Professor deRoos focuses on the importance of developing a strategic vision for asset...
Dec 18, 2019
Online course
School of Hotel Administration
Technology- and Internet-savvy consumer behaviors have fundamentally changed the way in which revenue is managed. This online course encourages those schooled or experienced in traditional revenue management to elevate and fine-tune their approach to price manipulation, length of stay, and demand...
Dec 18, 2019
Online course
School of Hotel Administration
When you are a real estate asset manager, you are a steward of an owner’s property, responsible for managing it to help achieve the owner’s goals and increase its value. To guide you in this challenging role, you need a comprehensive road map for decision making: the Asset Management Strategic...
Dec 18, 2019
Online course
School of Hotel Administration
Course Focus How your guest perceives their experience with your operation impacts your profitability; it is not the only thing but it is one of the biggest factors that operators can influence to drive revenue growth. Loyal repeat customers are key to the success of any food and beverage...
Dec 18, 2019
Online course
School of Hotel Administration
In order for organizations to succeed, leaders and managers must be able to accurately interpret and utilize financial reports. They must also be able to assess the overall financial performance of the organization, a particular department, or the competition, and then convey the organization's...
Dec 18, 2019
Online course
School of Hotel Administration
Hospitality marketing is fast shifting from traditional media to digital forms (e.g., social media, video, website and search, plus mobile applications). New-media technologies have changed the ways consumers experience and value a product or service. So how can hospitality professionals draw on...
Dec 18, 2019
Online course
School of Hotel Administration
In most hotels, the physical ownership of the property is separated from the control and management of the hotel. Determining who manages the hotel on a day-to-day basis and whether or not the hotel should affiliate with a brand can make or break your property. Based on his many years of academic...
Dec 18, 2019
Online course
School of Hotel Administration
An introduction to revenue management as a systematic process designed to increase revenue by leveraging tools designed to manage length-of-stay and apply effective pricing strategies. Implementing a revenue management strategy can be one of the most important revenue-generating initiatives...
Dec 18, 2019
Online course
School of Hotel Administration
Whether you are a coffee house, restaurant, or even a cocktail bar, your beverage program can have a big impact on your profitability, but it comes with a good deal of risk. Understanding everything that is involved in offering wine, beer, spirits, and nonalcoholic beverages, and applying...
Dec 18, 2019
Online course
American Management Association
This online communication skills training can help you be more effective within any organization. Your ability to communicate can make or break your career. Here is your chance to increase your effectiveness and find your best voice—even when you're under pressure. Learn how to engage in clear,...
Dec 18, 2019
Online course
School of Hotel Administration
Often times services marketing is regarded in terms of outcomes, but services marketing is also an ongoing analytic process. In this course, you will learn how to properly analyze frameworks, tools, channels, data sets, customer behavioral data, decision-making factors, and strategies that...
Dec 18, 2019
Online course
School of Hotel Administration
For a hotel investment to be successful, you must first have accurate and reliable data about the critical aspects of the hotel operation, such as occupancy, revenue, expenses, and cash flows. But how do you generate these detailed forecasts? In this course, Cornell University professor Jan...
Dec 18, 2019
Online course
School of Hotel Administration
To structure the most advantageous deal it is critical to assess the value of hotel intellectual property accurately. This course is designed to help you develop a high level of financial sophistication so you can properly assess hotel management agreements and franchise agreements, as well as...
Dec 18, 2019
Online course
School of Hotel Administration
Revenue management can be applied to any hospitality industry with relatively fixed capacity, time-variable demand, and perishable inventory. This course teaches how to apply revenue management concepts and practices to hospitality-related industries such as restaurants, meeting spaces, spas, and...
Dec 18, 2019
Online course
School of Hotel Administration
Real estate development projects involve many moving pieces; the project manager guides and aligns resources to bring those pieces together into a coherent, financially successful whole. To develop critical project management skills, you will work through a case study and learn how to think like...
Dec 18, 2019
Online course
School of Hotel Administration
Course Focus Your menu does so much more than inform guests about what you offer. It helps to create and communicate your food and beverage operation’s identity, and influences your guests’ choices. This course will enable you to evaluate menus and identify changes that will optimize the...
Dec 18, 2019
Online course
School of Hotel Administration
An essential aspect of hotel design is the early planning decisions that owners, developers, and designers must make. These include addressing the needs and opportunities of the target market prior to the detailed design of specific parts of a hotel. This course will prepare participants to...
Dec 18, 2019
Online course
School of Hotel Administration
In today's competitive business world, managers are charged with making many project-related decisions, often involving costs or revenues that will be encountered some time in the future. In this course, participants develop a solid understanding of the time value of money to prepare them to make...
Dec 18, 2019
Online course
School of Hotel Administration
The ability of an organization to analyze its financial position is essential for improving its competitive position in the marketplace. Through a careful analysis of its financial performance, the organization can identify opportunities to improve performance at the department, unit, or...
Dec 18, 2019
Online course
School of Hotel Administration
This course demonstrates that, by manipulating meal duration and price, restaurant managers can maximize revenue using the Restaurant Revenue Management (RRM) approach. You can determine a restaurant's revenue capability by calculating its "revenue per available seat hour", and discover the...
Dec 18, 2019
Online course
School of Hotel Administration
To make a business decision, you need relevant information and reliable data. But even with the right data, you still need the skills to properly analyze it—and that can make the difference between a good and bad decision. Cornell Hotel School Professor Chris Anderson guides you through an...
Dec 18, 2019
Online course
1,380 USD
24 more dates
School of Hotel Administration
You are ready to execute your marketing goals; perhaps you want to increase market share, retain more customers or generally broaden consumer awareness. How do you turn your goals into action and how will you measure success? In this course, you will explore how to turn marketing goals into...
Dec 18, 2019
Online course
School of Hotel Administration
All successful revenue management strategies are based on the ability to forecast demand accurately, as well as control room availability and length of stay. This course explores the role of the forecast in a comprehensive revenue management strategy, including the selection of the best type of...
Dec 18, 2019
Online course
School of Hotel Administration
Pricing is one of the most powerful tools a hotel can use to increase revenue. This course teaches participants how to set the right prices, develop rate fences (differentiate prices by customer type), and use multiple distribution channels to manage price more effectively. Participants will...
Dec 18, 2019
Online course
School of Hotel Administration
In this course you will learn to distinguish between the various components of a service culture and assess your current service environment. Using a case-based approach, this course will illustrate the importance of developing a strong service culture. You will reaffirm the importance of...
Dec 18, 2019
Online course
School of Hotel Administration
Servant Leaders communicate ethical standards and facilitate a supportive and respectful service culture that contributes to employee empowerment. In this course, you are introduced to the principles of Servant Leadership and the importance of fostering an ethical service culture using a number...
Dec 18, 2019
Online course
School of Hotel Administration
In this course, you will first focus on service intangibles and consider the power of both customer perceptions and experience management in delivering exceptional service. The impact of sharing service stories and the benefits of fostering creative approaches to addressing service challenges are...
Dec 18, 2019
Online course
American Management Association
Optimize your search visibility and drive website traffic using high-impact content marketing strategies. Now, more than ever, content is king. By understanding the ins and outs of content marketing you will discover the best ways to drive and increase traffic to your website. With Google...
Dec 18—19, 2019
Online course
1,295 USD
7 more dates