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November 20, 2019

Offline courses

Harvard Business School
Nov 20—23, 2019
4 days in Boston, Massachusetts, United States
10,000 USD
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Harvard Kennedy School
Common biases. Irrational investment behaviors. Decision-trap situations. In today’s ever-changing and complex financial markets, senior executives responsible for managing client assets need to understand the factors that produce sub-optimal outcomes for investors. Led by a faculty of...
Nov 20—22, 2019
3 days in Cambridge, Massachusetts, United States
5,300 USD
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Wharton School of Business
Focusing on the most critical leadership issues facing new and established CEOs, CEO Academy® brings together the world’s most well-respected chief executives to share what worked while leading their companies through major change and what they would have done differently. Attendees leave with...
Nov 20—21, 2019
2 days in New York, New York, United States
20,000 USD
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Vlerick Business School Executive Education
Making your sales team more effective Every company’s sales team is critical because it drives revenues and has one objective: to deliver outstanding commercial results. In light of this, the Sales Manager’s role cannot be overestimated. underestimated. And because the Sales Manager’s...
Nov 20—22, 2019
3 days in Ghent, Belgium
3,355 USD
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European School of Management and Technology
Initiate and implant innovation into your organization´s DNA. Innovate or die. Today’s business landscape is marked by an innovation culture, one that touches upon the most fundamental challenges that every business leader faces. The accelerated pace of globalization requires companies to...
Nov 20—22, 2019
3 days in Berlin, Germany
4,369 USD
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Dale Carnegie Training
This course gives you the human relations skills to thrive in any setting. Discover how to form closer, more rewarding relationships built on trust and respect. Increasing your confidence and competence in interacting with others will gain the influence you need to reach new heights in your...
Nov 20—22, 2019
3 days in Brisbane, Australia
2,105 USD
20 more dates
Irish Management Institute
To be effective, managers need to be financially literate. They need not be experts, but need to be able to interpret figures and understand what lies behind them. The fundamentals of finance can readily be grasped in three days, by which time managers will be equipped to perform their own jobs...
Nov 20—22, 2019
3 days in Cork, Ireland
2,324 USD
2 more dates
Kellogg School of Management
Designing operations to maximize value This program educates you on how to create a best-in-class operations strategy that integrates the customer experience, boosts financial performance and strengthens competitive advantage. In a highly interactive and collaborative learning environment,...
Nov 20—22, 2019
3 days in Cook County, Illinois, United States
6,900 USD
2 more dates
Harvard DCE
If you’ve reached an inflection point in your career where you’re making increasingly important strategic decisions and have the responsibility of implementing them, this three-day advanced strategy program will prepare you for these challenges. This program provides you with tools and...
Nov 20—22, 2019
3 days in Cambridge, Massachusetts, United States
3,950 USD
1 more date
AirBusiness Academy
Enhances your knowledge of an aircraft operating lease and its value to all parties concerned: aircraft manufacturer, lessee and lessor. Compares in detail different leasing and financial structures. How will I benefit? This course will enable you to: Understand how operating leasing...
Nov 20—22, 2019
3 days in Toulouse, France
2,184 USD
1 more date
IFF Training
This groundbreaking course is the most comprehensive training programme available on the subject of the practical applications of securities and derivatives. The level of the course is designed as Introductory/Intermediate and will assume only a basic understanding of financial markets and will...
Nov 20—22, 2019
3 days in London, united Kingdom
4,488 USD
1 more date
Fitch Learning
The overall goal of this workshop is to give a structured approach to the credit analysis of banks in emerging markets. Key Learning Outcomes: Participants will be enabled to apply a structured analytic approach incorporating the operating environment (sovereign and systemic risk),...
Nov 20—22, 2019
3 days in Washington, United States
3,895 USD
5 more dates
Fitch Learning
This two-day course is designed to provide participants with the framework to identify appropriate candidates for leverage and the skills to structure a leveraged or sponsored finance transaction. This is a highly interactive and practical course where participants will be able to apply the...
Nov 20—21, 2019
2 days in Singapore
2,995 USD
1 more date
Wisconsin School of Business
Advisors to business owners often say, “I should get a fee for counseling services”. This sentiment reflects the common experience that the exit/transition process is at its core, a profoundly emotional event. The tangible result of the owner’s emotional angst is often resistance, self-sabotage,...
Nov 20, 2019
1 day in Madison, Wisconsin, United States
50 USD
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Harvard DCE
Inventors like Thomas Edison and Steve Jobs were quintessential innovators who used a problem-solving process called “design thinking” to revolutionize entire industries and establish an enviable competitive advantage for their companies. Focused on listening, user empathy, whole-brain thinking,...
Nov 20—21, 2019
2 days in Cambridge, Massachusetts, United States
2,850 USD
1 more date
Human Capital Institute
We have completely rebuilt and revitalized our signature certification program, Strategic HR Business Partner (sHRBP)! The HR space has witnessed a significant shift in mindset. It’s no longer enough to be a functional expert. HR is now widely viewed as a critical business function. HR’s agenda...
Nov 20—22, 2019
3 days in Hong Kong
2,750 USD
43 more dates
European School of Management and Technology
Become aware of your negotiation style and discover how to capitalize on strengths while mitigating weaknesses Negotiators rarely get a second chance at the same negotiation and often receive little or no feedback on the efficacy of their performance. The English language program Negotiation...
Nov 20—22, 2019
3 days in Berlin, Germany
4,257 USD
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Rotterdam School of Management
Are you drowning in data? Do you feel your department is falling behind in collecting, analysing, and using data? Do you want to create new value streams for your organisation from internal and external data? If you need data management methods, tools and strategies to optimise performance and...
Nov 20—22, 2019
3 days in Rotterdam, Netherlands
3,921 USD
1 more date
Disney Institute
Enhance Your Work Culture, Improve Your Business Outcomes At Disney Institute, we believe engaged employees, performing at their best, have the greatest impact on outcomes. Everyone is important to a productive work culture—not just human resources professionals. Therefore, the sustained quality...
Nov 20, 2019
1 day in Orlando, Florida, USA
1,550 USD
27 more dates
Vlerick Business School Executive Education
Accelerate your sales results As a sales professional, you drive the engine that powers the growth of your business. It takes skill and experience to be a leader who drives this growth. At the same time, it’s crucial to grow your business – and to grow as a leader – in a sustainable and...
Nov 20, 2019—May 19, 2020
5 days in Brussels, Belgium
5,036 USD
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Alberta School of Business
Successful strategic leadership requires clearly defining what you want to achieve, understanding the conditions you need to be successful, identifying the elements required to turn the ideas into action and bringing all the pieces together. As if doing all these things well isn’t hard enough,...
Nov 20—21, 2019
2 days in Edmonton, Alberta, Canada
DeGroote School of Business
Leaders are regularly faced with having to have critical or tough conversations with their employees, teams, colleagues and supervisors. They are sometimes difficult to have and are oftentimes even harder to start. Managers know they need to have them, but the stakes can be high, and sometimes...
Nov 20, 2019
1 day in Burlington, Ontario, Canada
628 USD
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Nanyang Business School
Driven by global economic recovery, improved investors' confidence and t​echnological disruption in recent years, the robust growth in mergers and acquisitions (M&A) activity in Asia and across the globe is set to continue. Despite volatile financial markets, Asian corporations are showing a...
Nov 20—22, 2019
3 days in Singapore
3,049 USD
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Kellogg School of Management
Breakthrough Ideas for Nonprofit Leadership Nonprofits cannot grow without some commitment to innovation. Organizational change and innovation for nonprofits are key to high-impact service delivery. A nonprofit leader has the responsibility to provide the opportunity for change, as do the...
Nov 20—21, 2019
2 days in Chicago, Illinois, United States
1,150 USD
1 more date
Hyper Island
Lear how to design impactful user journeys Explore the mechanics of designing impactful user journeys over three intensive days. You’ll build your knowledge as you work through a real business challenge. Regardless of if you’re a digital expert or new to design, our experienced team will support...
Nov 20—22, 2019
3 days in Stockholm, Sweden
2,601 USD
1 more date
ILR School
HR analytics, now recognized as both a science and art, requires skillful development and practical application. Learn how to leverage and optimize a wealth of data to make better decisions, engage business leaders and drive business performance. Examine an HR analytical framework that will...
Nov 20—21, 2019
2 days in New York, New York, United States
1,995 USD
1 more date
Wisconsin School of Business
Have you considered how your actions and behaviors as a leader impact the kind of business culture you want to create? Or as one business icon put it recently, “Would you want to work for you?” In the first part of this course, you’ll think through your own leadership characteristics and how...
Nov 20—21, 2019
2 days in Madison, Wisconsin, USA
2,295 USD
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Schulich Executive Learning Centre
Yellow Belts will understand the Lean Six Sigma philosophy and how to routinely apply this to their job and area of responsibility. After completing this course, participants will be able to explain how Six Sigma and Lean are unique but highly complementary approaches, and when used in concert...
Nov 20—22, 2019
3 days in Toronto, Ontario, Canada
2,246 USD
1 more date
MCE
Assertiveness techniques, when used effectively, can make almost every aspect of your job and life better—but knowing which tools and techniques to use, and how and when to use them, is critical. MCE's “Assertiveness Training for Women” addresses the unique challenges women face in business and...
Nov 20—22, 2019
3 days in Vienna, Austria
3,305 USD
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Quinlan School of Business
Quinlan’s Strategic Business Communication program offers an opportunity to enhance personal, professional communication skills. This three-day course explores styles, scenarios, and best practices for effective communication in the workplace. The program is useful for individuals looking to...
Nov 20—22, 2019
3 days in Chicago, Illinois, United States
1,500 USD
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Weatherhead School of Management
The boss has just informed you that the organization has reached an important decision calling for action. It’s your job to make it happen. You are handed the assignment with the parting words, “This project is pretty simple. We expect results fast.” What are your next steps? Projects cannot...
Nov 20, 2019
1 day in Cleveland, Ohio, United States
695 USD
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MCE
The Best Selling Programme for New Managers. Get all the key management skills that you need to be a great manager. Are you a new manager or you want to update your skills? Do you want to learn the key skills that every manager needs? How can you lead your projects and motivate your team...
Nov 20—22, 2019
3 days in Vienna, Austria
2,184 USD
14 more dates
Fitch Learning
The aim of this three-day course is to enable attendees to identify the key categories and drivers of transaction credit risk in the main derivative products, and to apply a consistent approach to the quantification of these risks. Key Learning Outcomes: Understand the various types of...
Nov 20—22, 2019
3 days in London, United Kingdom
3,610 USD
2 more dates
GIBS Business School
Embracing digitisation to build a customer-centric enterprise or rejuvenate strategies in the digital age. The existing strategy and leadership models used by most product and service enterprises have limitations which inhibit growth and make them vulnerable to competition and disruption. The...
Nov 20—21, 2019
2 days in Sandton, South Africa
1,247 USD
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SIM Professional Development
Introduction Creatively train and develop your people to boost their performance and success. Experience hundreds of sills to implement immediately and fill up your training toolbox. Discover exciting ways to train, coach and mentor individuals and teams. This programme uses blended learning...
Nov 20—21, 2019
2 days in Singapore
CIPD
Whether dealing with suppliers or clients, trade unions or colleagues, negotiation skills are vital to ensure personal and organisational success. This programme also looks at how to prepare negotiation strategies, approach complex and team negotiations and options when dealing with difficult...
Nov 20—21, 2019
2 days in London, United Kingdom
1,097 USD
3 more dates
Brookings Institution
Informal leadership — defined as influence without the use of formal power — drives success in organizations. More specifically, it enables you to effect positive change, secure the cooperation of other individuals and advance your career. Explore the frameworks of informal leadership and the...
Nov 20—21, 2019
2 days in Washington, District of Columbia, United States
1,995 USD
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HEC Paris
Is your business model running out of steam? Are you on the lookout for more effective ways to innovate and find the best possible strategy for your company? If this is the case, why not join us on a learning journey that will enable you to adopt a global approach to innovation, rethink what...
Nov 20—22, 2019
3 days in Paris, France
5,131 USD
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Macquarie Graduate School of Management
The future of leadership and business growth is in design Design thinking offers a powerful management problem-solving approach. It is a secret to successful innovation, great organisational cultures and powerful brands. When used alongside traditional management frameworks, design thinking...
Nov 20—22, 2019
3 days in North Ryde, Australia
3,507 USD
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The Institute of Directors
On this course designed specifically for non-finance directors and senior managers we will demystify the world of finance, helping you to assess the financial health of an organisation in the context of its strategic objectives. This course will give you an understanding of key financial...
Nov 20—22, 2019
3 days in Greater London, United Kingdom
3,928 USD
10 more dates
Frankfurt School of Finance & Management
Learning Target Participants learn about the application of blockchain technology in business. To this end, use cases from finance, banking and insurance will be presented and explained. The technology stack used for these examples will be explained in detail. Contents Technology fit...
Nov 20, 2019
1 day in Frankfurt am Main, Germany
728 USD
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MCE
As an Administrative Assistant you can enhance your performance with management and self-leadership skills. Get better at setting your own administrative priorities, improve your ability to communicate clearly and negotiate with colleagues, and learn to innovate in your role. The support you...
Nov 20—22, 2019
3 days in Paris, France
2,745 USD
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Peter B. Gustavson School of Business
Enhance your competencies in interpersonal skills and communication Influence and Stakeholder Management is a two day course where participants will learn about stakeholder management and methods to meet or exceed stakeholder expectations. This course will address the often neglected art of...
Nov 20—21, 2019
2 days in Victoria, British Columbia, Canada
955 USD
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Fitch Learning
This certification is comprised of two courses: LBO Modeling and Structuring Leveraged Buy-Outs. This three day certificated programme, will provide participants with the framework to identify appropriate candidates for leverage, build a model to demonstrate the impact of debt on the financials,...
Nov 20—22, 2019
3 days in Singapore
3,895 USD
1 more date
Georgia Tech Professional Education
Design of experiments (DOE) is a very efficient method to derive a mathematical representation of a complex system and is used in both industry and government to develop, manufacture, and acquire the best products and systems. DOE solutions provide equations that characterize the relationships...
Nov 20—22, 2019
3 days in Atlanta, Georgia, United States
1,299 USD
2 more dates
Brookings Institution
Informal leadership — defined as influence without the use of formal power — drives success in organizations. More specifically, it enables you to effect positive change, secure the cooperation of other individuals and advance your career. Explore the frameworks of informal leadership and the...
Nov 20—21, 2019
2 days in Washington, District of Columbia, United States
1,995 USD
Explore
AirBusiness Academy
Based on the interactive serious game, AirManager™ - A learning experience, this training will ensure better understanding of the airline industry by simulating a complete business model. How will I benefit? Actively manage airline operations through a top-level airline management...
Nov 20—22, 2019
3 days in Beijing, China
2,600 USD
1 more date
NUS Institute of Systems Science
In light of heightened information security concerns, software development lifecycle processes must be approached through implementation of ‘Secure by Design’ practices. Without such focus on designing secure software applications, security exposures may lead to serious breaches or costly...
Nov 20—22, 2019
3 days in Singapore
2,122 USD
3 more dates
Management Concepts
The Office of Management and Budget's (OMB) Uniform Guidance (2 CFR 200) guides the performance measurement and management activities required for all Federal financial assistance awards. Develop a foundational understanding of performance measurement approaches and the specific requirements and...
Nov 20—21, 2019
2 days in Washington, District of Columbia, United States
Impact Factory
Keep your delegates engaged and interested to make their learning meaningful and lasting People expect a lot when they go on a course, and a 'run of the mill' training puts people to sleep. Training should be about enlivening, inspiring and motivating people. It should give them simple usable...
Nov 20, 2019
1 day in London, United Kingdom
1,240 USD
7 more dates

Online courses

School of Hotel Administration
Managers in today’s firms must have the right tools to identify relevant project risks and weigh those risks against expected returns in a competitive market. They must understand how the risk-return relationship is incorporated into capital-budgeting decisions. This two-week course provides...
Nov 20, 2019
Online course
School of Hotel Administration
Having a clear picture of the business environment and understanding how your target customers behave is essential to make services marketing work. Knowing your market and assessing consumer demand can help inform and guide your marketing strategies. In this course, you will explore the role...
Nov 20, 2019
Online course
School of Hotel Administration
It cannot be said enough: A marketing strategy lives or dies in communication with the customer. In addition, there is a methodology to it—it is the culmination of all of the marketing research and analysis you've done. What you say, how you say it, how often you say it, the media channels you...
Nov 20, 2019
Online course
School of Hotel Administration
Businesses that accept reservations must cope with the problem of no-shows - customers who make a reservation but fail to honor it. Hotels can protect themselves from the revenue-losing no-shows and generate increased revenue by overbooking. This course teaches how to strategically overbook and...
Nov 20, 2019
Online course
School of Hotel Administration
Today’s consumers rely less upon traditional travel agents and more on web-based research when booking travel. In this online course participants will learn to develop online strategies designed to improve their standing in Internet search results, called Search Engine Optimization (SEO), and...
Nov 20, 2019
Online course
School of Hotel Administration
Effective commercial real estate developers are master coordinators, working with multiple counterparts every step of the way to create and maximize value through real estate projects. To do this, they use a thoughtful, organized process—regardless of project size. This course offers a deep dive...
Nov 20, 2019
Online course
School of Hotel Administration
Investing in real estate is a popular way to accumulate wealth, but you don’t have to be rich to get started. That’s because there are many ways to finance real estate investments to raise the equity you need and structure debt beneficially. In this course, you will explore both sides of the...
Nov 20, 2019
Online course
School of Hotel Administration
Every minute can count towards increasing your revenue, especially when your restaurant is busy. Professor Kimes explores how reducing meal duration, even by a single minute, can increase revenue potential. You need to consider the style of your restaurant and your customers when thinking about...
Nov 20, 2019
Online course
School of Hotel Administration
Recent research shows that customers spend only one or two minutes reviewing a restaurant's menu. This provides you with just a small window of opportunity to capture your customers' attention and help them find just what they are looking for. In this course, Professor Sheryl Kimes will present...
Nov 20, 2019
Online course
School of Hotel Administration
Meeting rooms, food and beverage areas, and other public spaces in full-service hotels can be important revenue generators while also attracting new guests and maintaining their loyalty. Hotel planners and designers must carefully consider the needs of their target market and develop public...
Nov 20, 2019
Online course
School of Hotel Administration
Making price more variable is essential to maximizing revenue. This course presents pricing strategies you can use to make price more variable, and it considers the pros and cons of using variable-pricing strategies. This course also examines how the availability of resources, certain staff...
Nov 20, 2019
Online course
School of Hotel Administration
The sheer variety of sources and types of data that can aid in decision making are almost overwhelming. The key to making good use of the data lies in knowing what specifically to pay attention to, understanding the relationships and variables among the data, and making the right...
Nov 20, 2019
Online course
1,380 USD
23 more dates
School of Hotel Administration
A hotel’s real estate is one of its most valuable assets and it is essential to be able to accurately value this critical investment. To be successful, hotel investors must be able to determine the financial interests of those involved in any project: the owner, the operator, and the lender. In...
Nov 20, 2019
Online course
School of Hotel Administration
The hotel asset manager’s responsibility is to manage lodging investments to meet specific objectives. Their role in building value is analyzed at both the portfolio and the property level. In this course, Professor deRoos focuses on the importance of developing a strategic vision for asset...
Nov 20, 2019
Online course
School of Hotel Administration
When you are a real estate asset manager, you are a steward of an owner’s property, responsible for managing it to help achieve the owner’s goals and increase its value. To guide you in this challenging role, you need a comprehensive road map for decision making: the Asset Management Strategic...
Nov 20, 2019
Online course
School of Hotel Administration
Course Focus How your guest perceives their experience with your operation impacts your profitability; it is not the only thing but it is one of the biggest factors that operators can influence to drive revenue growth. Loyal repeat customers are key to the success of any food and beverage...
Nov 20, 2019
Online course
Management Concepts
Many aspects of the Federal Government function like businesses, including activities involving reimbursables and revolving funds. Federal financial personnel must understand the differences between business operations and activities funded by appropriations, as well as the budget and execution...
Nov 20—22, 2019
Online course
School of Hotel Administration
In order for organizations to succeed, leaders and managers must be able to accurately interpret and utilize financial reports. They must also be able to assess the overall financial performance of the organization, a particular department, or the competition, and then convey the organization's...
Nov 20, 2019
Online course
School of Hotel Administration
Hospitality marketing is fast shifting from traditional media to digital forms (e.g., social media, video, website and search, plus mobile applications). New-media technologies have changed the ways consumers experience and value a product or service. So how can hospitality professionals draw on...
Nov 20, 2019
Online course
School of Hotel Administration
An introduction to revenue management as a systematic process designed to increase revenue by leveraging tools designed to manage length-of-stay and apply effective pricing strategies. Implementing a revenue management strategy can be one of the most important revenue-generating initiatives...
Nov 20, 2019
Online course
School of Hotel Administration
Pricing strategy is the central component in overall profit performance. This online course prepares participants to anticipate the impact certain pricing decisions will have on consumer demand and thrive in a highly competitive environment. Participants will learn to measure demand sensitivity...
Nov 20, 2019
Online course
American Management Association
Take back your time with and become a more productive you. The truth is that your work will continue to pile up if all you do is check tasks off of your to-do list. Improve your productivity and efficiency by taking control of the pile of work that is driving you crazy. Develop you need a...
Nov 20, 2019
Online course
School of Hotel Administration
Often times services marketing is regarded in terms of outcomes, but services marketing is also an ongoing analytic process. In this course, you will learn how to properly analyze frameworks, tools, channels, data sets, customer behavioral data, decision-making factors, and strategies that...
Nov 20, 2019
Online course
School of Hotel Administration
For a hotel investment to be successful, you must first have accurate and reliable data about the critical aspects of the hotel operation, such as occupancy, revenue, expenses, and cash flows. But how do you generate these detailed forecasts? In this course, Cornell University professor Jan...
Nov 20, 2019
Online course
School of Hotel Administration
Revenue management can be applied to any hospitality industry with relatively fixed capacity, time-variable demand, and perishable inventory. This course teaches how to apply revenue management concepts and practices to hospitality-related industries such as restaurants, meeting spaces, spas, and...
Nov 20, 2019
Online course
School of Hotel Administration
Real estate development projects involve many moving pieces; the project manager guides and aligns resources to bring those pieces together into a coherent, financially successful whole. To develop critical project management skills, you will work through a case study and learn how to think like...
Nov 20, 2019
Online course
School of Hotel Administration
Course Focus Your menu does so much more than inform guests about what you offer. It helps to create and communicate your food and beverage operation’s identity, and influences your guests’ choices. This course will enable you to evaluate menus and identify changes that will optimize the...
Nov 20, 2019
Online course
School of Hotel Administration
In today's competitive business world, managers are charged with making many project-related decisions, often involving costs or revenues that will be encountered some time in the future. In this course, participants develop a solid understanding of the time value of money to prepare them to make...
Nov 20, 2019
Online course
School of Hotel Administration
The ability of an organization to analyze its financial position is essential for improving its competitive position in the marketplace. Through a careful analysis of its financial performance, the organization can identify opportunities to improve performance at the department, unit, or...
Nov 20, 2019
Online course
School of Hotel Administration
This course demonstrates that, by manipulating meal duration and price, restaurant managers can maximize revenue using the Restaurant Revenue Management (RRM) approach. You can determine a restaurant's revenue capability by calculating its "revenue per available seat hour", and discover the...
Nov 20, 2019
Online course
School of Hotel Administration
You are ready to execute your marketing goals; perhaps you want to increase market share, retain more customers or generally broaden consumer awareness. How do you turn your goals into action and how will you measure success? In this course, you will explore how to turn marketing goals into...
Nov 20, 2019
Online course
School of Hotel Administration
The goal of an asset manager is to strategically manage the hotel to meet the specific investment objectives of the hotel's owner. To help meet this goal, this course introduces the latest asset management techniques and provides a set of five practical tools tactics that both owners and asset...
Nov 20, 2019
Online course
School of Hotel Administration
All successful revenue management strategies are based on the ability to forecast demand accurately, as well as control room availability and length of stay. This course explores the role of the forecast in a comprehensive revenue management strategy, including the selection of the best type of...
Nov 20, 2019
Online course
School of Hotel Administration
Pricing is one of the most powerful tools a hotel can use to increase revenue. This course teaches participants how to set the right prices, develop rate fences (differentiate prices by customer type), and use multiple distribution channels to manage price more effectively. Participants will...
Nov 20, 2019
Online course
School of Hotel Administration
In this course you will learn to distinguish between the various components of a service culture and assess your current service environment. Using a case-based approach, this course will illustrate the importance of developing a strong service culture. You will reaffirm the importance of...
Nov 20, 2019
Online course
School of Hotel Administration
Servant Leaders communicate ethical standards and facilitate a supportive and respectful service culture that contributes to employee empowerment. In this course, you are introduced to the principles of Servant Leadership and the importance of fostering an ethical service culture using a number...
Nov 20, 2019
Online course
School of Hotel Administration
In this course, you will first focus on service intangibles and consider the power of both customer perceptions and experience management in delivering exceptional service. The impact of sharing service stories and the benefits of fostering creative approaches to addressing service challenges are...
Nov 20, 2019
Online course
American Management Association
Optimize your search visibility and drive website traffic using high-impact content marketing strategies. Now, more than ever, content is king. By understanding the ins and outs of content marketing you will discover the best ways to drive and increase traffic to your website. With Google...
Nov 20—21, 2019
Online course
1,295 USD
7 more dates