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May 8, 2019

Offline courses

Weatherhead School of Management
We all want to be effective while leading lives of meaning, contribution, and love. Through our emotional intelligence (EI), we can develop our leadership capacity to create and sustain desired change in ourselves and in others. Dr. Boyatzis is a Professor in the Departments of Psychology at Case...
May 8, 2019
1 day in Cleveland, Ohio, United States
Human Capital Institute
Adopt a strategic and systematic approach to succession management with HCI’s newest certification course. Take succession planning beyond the C-suite and plan leadership development solutions that address competency gaps, identify high-potential talent, facilitate engagement, and drive growth...
May 8—9, 2019
2 days in Seattle, WA, USA
1,995 USD
17 more dates
Rotterdam School of Management
People in companies typically make hundreds of decisions every day; some of them have long-term implications. But big data and smart technology are changing the process of decision-making. This three-day programme will teach you new ways of thinking to keep your decision-making relevant. This...
May 8—10, 2019
3 days in Rotterdam, Netherlands
3,640 USD
2 more dates
IFF Training
This course has been designed to address a need articulated for a training course with much greater “granularity” of content and depth of analysis with regard to the key project and financing documents. The need we have identified is for a workshop which goes well beyond the basic features of...
May 8—10, 2019
3 days in London, United Kingdom
3,770 USD
1 more date
Daniels College of Business
Today’s leading organizations require executives to use rigorous financial analysis in order to make strategic decisions that affect growth, profitability and competitive market advantage. Strategic Finance is a three-day multidimensional workshop that uses real simulations and an acquisition...
May 8—10, 2019
3 days in Denver, Colorado, USA
2,744 USD
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SDA Bocconi School of Management
Rating systems and credit risk management have entered a new stage. By having participants in direct contact with top faculty and other professionals who bring diverse experiences to the classroom, the three-day program allows participants to focus on the critical areas of model building,...
May 8—10, 2019
3 days in Milano, Italy
3,248 USD
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Nanyang Business School
The course will emphasise on: Providing senior technical leaders and technical leaders with a broader perspective on finance by exploring the interactions between corporate strategy and financial decisions and the methods to enable the creation of value from the financial management...
May 8, 2019
1 day in Singapore, Singapore
849 USD
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University of Salford, Manchester
A groundbreaking two-day programme for Personal and Executive Assistants, led by Adam Fidler, one of Europe’s most popular EA Trainers and Consultants, provides a totally fresh perspective on the role of the Executive Assistant. The programme empowers current PAs and EAs to develop their...
May 8—9, 2019
2 days in Manchester, United Kingdom
1,964 USD
6 more dates
School of Continuing Studies
Course Details In this course participants receive practice and feedback on coaching skills, learn to use coaching to increase the success of organizational interventions and begin to create breakthrough thinking and actions. Course Objectives Upon completion of this course, successful...
May 8—10, 2019
3 days in Washington, District of Columbia, United States
2,230 USD
4 more dates
Warwick Business School
The shifting competitive and regulatory landscape in which organisations are operating means that a reliance on just one model of change is no longer enough. For organisations to survive and thrive in dynamic contexts leaders and senior executives need to be ready to engage with the full...
May 8, 2019—Feb 8, 2020
16 days in London, United Kingdom
23,574 USD
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SIM Professional Development
Most companies recognize that their greatest asset and competitive advantage is in their human resources. Ironically, little time and attention are given to provide the appropriate feedback, guidance and development to maximize this most important resource of the company. Benefits to...
May 8, 2019
1 day in Singapore
352 USD
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Human Capital Institute
We have completely rebuilt and revitalized our signature certification program, Strategic HR Business Partner (sHRBP)! The HR space has witnessed a significant shift in mindset. It’s no longer enough to be a functional expert. HR is now widely viewed as a critical business function. HR’s agenda...
May 8—10, 2019
3 days in Bangkok, Thailand
2,750 USD
34 more dates
ILR School
This introductory-level workshop is designed to develop the skills of union negotiators who do not have extensive experience in advancing a collective bargaining strategy and in conducting face-to-face negotiations at the bargaining table. Key Topics The bargaining process, timing and...
May 8, 2019
1 day in Buffalo, New York, United States
Olin Business School
This highly interactive seminar will address two key aspects of an executive's work life. First, we will examine how to be more effective as an individual. We will focus on leveraging and improving your assets for making a significant difference in your organization, thinking in ways that...
May 8, 2019
1 day in St. Louis, Missouri, USA
920 USD
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KPMG Executive Education
Public company financial accounting and reporting professionals face their own set of unique challenges. This seminar provides a sound grounding in SEC reporting and compliance for financial professionals at public companies or companies planning an IPO. It gives participants practical, hands-on...
May 8—9, 2019
2 days in San Diego, California, United States
1,795 USD
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Talent Benchstrength Solutions
Workshop Attendees… Receive copies of The Talent Review Meeting Facilitator’s Guide and The 30-Minute Guide to Talent and Succession Management Receive softcopy tools such as the Talent Strategy Readiness Assessment and a Talent Management Job Description Participate in exercises such as a...
May 8—9, 2019
2 days in Chicago, Illinois, United States
1,095 USD
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Darden School of Business
Join Darden Executive Education for our upcoming Darden Ideas to Action Leader Series masterclass, designed to provide new perspectives for ongoing challenges facing managers and leaders today. Today’s leaders face increasing demands and challenges brought about by disruptive global markets; a...
May 8—9, 2019
2 days in Arlington, Virginia, United States
1,195 USD
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Rady School of Management
This highly interactive workshop will focus on best practices in successful diversity and inclusion initiatives and on their specific application in the participants’ organization. In modern organizations, diversity and inclusion are fundamental requirements to access the full range of available...
May 8, 2019
1 day in San Diego, California, United States
400 USD
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Nanyang Business School
Driven by global economic recovery, improved investors' confidence and t​echnological disruption in recent years, the robust growth in mergers and acquisitions (M&A) activity in Asia and across the globe is set to continue. Despite volatile financial markets, Asian corporations are showing a...
May 8—10, 2019
3 days in Singapore, Singapore
3,044 USD
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CIPD
Discover the key competencies needed for HRBPs today, and develop your skills in developing business savviness, analytics and influencing. This three day behavioural-focused Masterclass will help you identify the changing face of HR business partnering, explore key themes for HRBP’s today and...
May 8—10, 2019
3 days in Edinburgh, United Kingdom
1,964 USD
10 more dates
AirBusiness Academy
Examine the main issues, strategies, risks and opportunities of the aircraft asset management cycle from initial delivery of the aircraft to part-out and scrapping. How will I benefit? This course will enable you to: Explore aviation business models and asset management strategies in...
May 8—10, 2019
3 days in Beijing, China
2,400 USD
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Improving Communications
Behavioral Interviewing means asking candidates questions that will help you to discover how the interviewee acted in specific employment-related situations. Because past performance is a good indicator of how someone will act in the future, this style of interviewing is extremely useful, and the...
May 8, 2019
1 day in New York, New York, USA
694 USD
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The University of Auckland Business School
How to maximise sales opportunities using effective relationship selling skills, processes and techniques Establishing strong trust-based relationships with business customers is a key factor in achieving sales success and business growth in a competitive environment. Achieving this is a result...
May 8—9, 2019
2 days in Auckland, New Zealand
1,384 USD
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Kellogg School of Management
Best Practices For the Contemporary Nonprofit Each nonprofit leader must think about how, why and who they intake as part of their workforce. Hiring right is the first and most crucial step in implementing strategic human resources management practices in nonprofit organizations. Guided by...
May 8—9, 2019
2 days in Chicago, Illinois, United States
1,150 USD
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Georgia Tech Professional Education
Learn efficient project management techniques focused on reducing risk, improving communication, and reducing project completion times in the Streamlining Project Management Process for Manufacturing course. By the end of this course, you'll be able to demonstrate the importance of...
May 8, 2019
1 day in Atlanta, Georgia, USA
495 USD
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Academy Leadership
This two-day course gives new and aspiring leaders the foundation to build confidence, productivity and the ability to get things done through other people. We recognize the unique need for organizations to give their frontline and first-time managers a strong base to best impact the framework of...
May 8—9, 2019
2 days in Louisville, Kentucky, United States
1,795 USD
15 more dates
University of Salford, Manchester
Being a great public speaker is great, you have confidence, people are more receptive to you and you have better job opportunities. Not everyone is born a great public speaker though. For some it is a skill that is gained through years of painstaking work and self-improvement. What would you say...
May 8, 2019
1 day in Salford, UK
779 USD
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Crawford School of Public Policy
This two-day course will provide an introduction to the methods used in behavioural economics. After an introduction to the basic concept of an experimental approach and why it may be needed to enable government and researchers to evaluate policy interventions, this course will explain the...
May 8—9, 2019
2 days in Canberra, Australia
1,534 USD
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ILR School
Emotional Intelligence ("EI") is the ability to harness your emotions in sensing, understanding, and responding adeptly to social cues in your environment. It is often referred to as "common sense" that allows one to relate to people and get along in the world. And research has shown that EI is a...
May 8—9, 2019
2 days in New York, New York, United States
1,495 USD
1 more date
Fitch Learning
The overall goal of this interactive three day workshop is to provide participants with structured approach to analysing the credit risk of banks and the skills to make an independent assessment of the strengths and weaknesses of a bank. Key Learning Outcomes: Use a structured approach to the...
May 8—10, 2019
3 days in Chikago, IL, USA
3,795 USD
9 more dates
Hyper Island
Develop an iterative experimental mindset Fast-growing startups live and breathe agility but what does it take to be agile? And why does it matter? Your capability to rapidly respond and adapt to changes in the market will help keep your organization relevant. Agile companies can resist...
May 8—10, 2019
3 days in Singapore
1,998 USD
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UQ Business School
> “Presentation literacy is a core skill for the 21st century”, Chris Anderson – CEO of TED Talks. The ability to make an impact is no longer an optional skill for leaders. The need to inform with clarity, to motivate, and to inspire action permeates every aspect of a leader’s world. Whether you...
May 8, 2019
1 day in Brisbane, Australia
646 USD
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American Management Association
Ignite commitment and help your employees reach their greatest potential. Why does emotional intelligence (EI) matter? Because at the core of every outstanding leader are the abilities to connect, achieve, inspire and act with resilience. Now you can learn to apply the best practices of an...
May 8—10, 2019
3 days in Arlington, Washington, United States
2,745 USD
29 more dates
NUS Institute of Systems Science
Business Processing Reengineering (BPR), as defined by Michael Hammer, is the fundamental re-thinking and radical redesign of business processes to bring about dramatic improvements in critical, contemporary measures of performance, such as cost, quality, service and speed. With the resurgence of...
May 8—10, 2019
3 days in Singapore
1,804 USD
1 more date
NUS Institute of Systems Science
The healthcare industry is evolving at breakneck speed. At the forefront of this transformation is data, creating enormous opportunities for companies to improve patient outcomes while managing costs.The programme is ideal for anyone who wish to gain domain knowledge in health and healthcare data...
May 8—10, 2019
3 days in Singapore
2,118 USD
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American Management Association
Take your public speaking to the next level! Speak, present and communicate with poise, power and persuasion. From presentations to public speeches, your effectiveness as an executive and future career hinge on your ability to step up to the podium, command attention and transform every...
May 8—10, 2019
3 days in New York, New York, United States
2,545 USD
14 more dates
American Management Association
Get skills to effectively meet the increasing demands of the controller’s role Your immediate takeaway Identify the four quadrants of the controller’s role and their scope Protect your company’s finances in changing financial climates Be a more valued business partner in your company’s...
May 8—10, 2019
3 days in Arlington, Washington, United States
2,545 USD
5 more dates
American Management Association
Join millions of team leaders who have trusted the expert faculty at AMA for their executive leadership training needs. When you have to wonder about your organization's future every day of every work week, it's vital to be well equipped to optimize your company's performance—as well as your own...
May 8—10, 2019
3 days in Scottsdale, Arizona, United States
2,745 USD
41 more dates
Management Concepts
The Office of Management and Budget's (OMB) Uniform Guidance (2 CFR 200) guides the performance measurement and management activities required for all Federal financial assistance awards. Develop a foundational understanding of performance measurement approaches and the specific requirements and...
May 8—9, 2019
2 days in Washington, District of Columbia, United States
American Management Association
Learn how to channel assertiveness skills to interact more effectively with people throughout your organization. Mastering assertiveness skills can do a lot more than just help you win arguments. If you want to enhance your leadership stature and persuade others to help you reach your goals,...
May 8—10, 2019
3 days in Chicago, Illinois, United States
2,495 USD
3 more dates
American Management Association
This dynamic and diverse event can make a profound impact on your future. Here’s what you can expect during the course of this 1-day experience: Invaluable career advice from successful women leaders—Hear life and livelihood successes and failures from prominent women leaders from diverse...
May 8, 2019
1 day in New York, New York, United States
Management Concepts
Successful grants managers understand how the Federal cost principles affect their awards. Gain a firm grounding and practical experience in the concepts central to cost principles by applying them to different recipient types. Use the cost principles throughout the grants lifecycle: budget...
May 8—9, 2019
2 days in Washington, District of Columbia, United States
American Management Association
May 8—10, 2019
3 days in Tampa, Florida, United States
1,795 USD
4 more dates
Management Concepts
The status quo in an organization functions as the baseline upon which all employees operate. However, this does not mean alternate perspectives and solutions should not be considered. As an organization grows, so too must the status quo. You will learn how to reframe organizational issues to...
May 8—10, 2019
3 days in Washington, District of Columbia, United States
1,079 USD
7 more dates
Management Concepts
Leaders exist at all levels of an organization, and face challenges no matter their role. But with challenges come opportunities. Learn how to identify and seek out those opportunities, and use your strengths to communicate effectively, build relationships, and solve problems. Using real-world...
May 8—10, 2019
3 days in Washington, District of Columbia, United States
1,009 USD
31 more dates
Management Concepts
Prospective Certified Government Financial Managers® (CGFM®) need to understand government accounting, financial reporting, and budgeting, as well as their differences from private-sector financial activities. You will gain an understanding of governmental accounting standards, financial...
May 8—10, 2019
3 days in Washington, District of Columbia, United States
Management Concepts
For many, public speaking is an anxiety-inducing part of their work. Given that this daunting task is a responsibility for nearly every professional, how will you ensure that you’re communicating clearly and confidently? Learn to create and organize content, to write compelling introductions, and...
May 8—10, 2019
3 days in Washington, District of Columbia, United States
1,039 USD
23 more dates
Management Concepts
Sound business strategy requires robust data. However, raw data can only go so far without effective interpretation and analysis to inform decision-making. You will apply a data-driven process to decision-making while considering both the larger business context around risk and uncertainty and...
May 8—9, 2019
2 days in Tysons, Virginia, United States
NUS Institute of Systems Science
Web Analytics & SEO are critical tools for modern organisations, enabling the optimisation of websites, online services, and digital marketing campaigns. With tools and technology readily available in the market, it is essential for organisations to leverage on the data and insights, to aid...
May 8—10, 2019
3 days in Singapore, Singapore
2,118 USD
1 more date
NUS Institute of Systems Science
PRojects IN Controlled Environments 2 (PRINCE2®) is a structured methodology encompassing the best practice in management, control and organisation of a project. With special focus on Continuous Business Case, Stage Control and Product-based Planning, it will enhance your agility to manage...
May 8—14, 2019
5 days in Singapore, Singapore
2,181 USD
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Online courses

Harvard Business School
May 8—Jun 19, 2019
Online course
1,750 USD
2 more dates
Human Capital Institute
Drive productivity, empower teams, and support revenue growth with forward-focused coaching strategies In this one-of-a-kind certification course, you’ll learn how to leverage coaching to improve the way you develop your talent. You’ll gain the tools necessary to cascade coaching skills and...
May 8—9, 2019
Online course
1,995 USD
4 more dates
School of Hotel Administration
Managers in today’s firms must have the right tools to identify relevant project risks and weigh those risks against expected returns in a competitive market. They must understand how the risk-return relationship is incorporated into capital-budgeting decisions. This two-week course provides...
May 8, 2019
Online course
School of Hotel Administration
If you’re wondering what might be inhibiting your ability to generate revenue, this course shows you how to find answers in standard service cycle data. It shows you what data to collect and how to analyze that data. Through an examination of two case studies, the course illustrates how service...
May 8, 2019
Online course
School of Hotel Administration
Having a clear picture of the business environment and understanding how your target customers behave is essential to make services marketing work. Knowing your market and assessing consumer demand can help inform and guide your marketing strategies. In this course, you will explore the role...
May 8, 2019
Online course
School of Hotel Administration
It cannot be said enough: A marketing strategy lives or dies in communication with the customer. In addition, there is a methodology to it—it is the culmination of all of the marketing research and analysis you've done. What you say, how you say it, how often you say it, the media channels you...
May 8, 2019
Online course
School of Hotel Administration
Businesses that accept reservations must cope with the problem of no-shows - customers who make a reservation but fail to honor it. Hotels can protect themselves from the revenue-losing no-shows and generate increased revenue by overbooking. This course teaches how to strategically overbook and...
May 8, 2019
Online course
School of Hotel Administration
Effective commercial real estate developers are master coordinators, working with multiple counterparts every step of the way to create and maximize value through real estate projects. To do this, they use a thoughtful, organized process—regardless of project size. This course offers a deep dive...
May 8, 2019
Online course
School of Hotel Administration
Investing in real estate is a popular way to accumulate wealth, but you don’t have to be rich to get started. That’s because there are many ways to finance real estate investments to raise the equity you need and structure debt beneficially. In this course, you will explore both sides of the...
May 8, 2019
Online course
School of Hotel Administration
Learn about the decision frameworks financial professionals use to arrive at the company's optimal capital structure. Obtain a thorough understanding of the strategic considerations involved in raising funds for the purpose of investing in projects. Find out how capital structure decisions at the...
May 8, 2019
Online course
School of Hotel Administration
A hotel’s real estate is one of its most valuable assets and it is essential to be able to accurately value this critical investment. To be successful, hotel investors must be able to determine the financial interests of those involved in any project: the owner, the operator, and the lender. In...
May 8, 2019
Online course
School of Hotel Administration
The hotel asset manager’s responsibility is to manage lodging investments to meet specific objectives. Their role in building value is analyzed at both the portfolio and the property level. In this course, Professor deRoos focuses on the importance of developing a strategic vision for asset...
May 8, 2019
Online course
School of Hotel Administration
When you are a real estate asset manager, you are a steward of an owner’s property, responsible for managing it to help achieve the owner’s goals and increase its value. To guide you in this challenging role, you need a comprehensive road map for decision making: the Asset Management Strategic...
May 8, 2019
Online course
School of Hotel Administration
Course Focus How your guest perceives their experience with your operation impacts your profitability; it is not the only thing but it is one of the biggest factors that operators can influence to drive revenue growth. Loyal repeat customers are key to the success of any food and beverage...
May 8, 2019
Online course
American Management Association
Giving feedback can be difficult and sometimes hurtful. Often stressful. How do you even begin? Learn simple techniques that make a difference. The ability to give and receive feedback is a critical skill that doesn't come easily. Especially when the words, timing, and moods and emotions of both...
May 8, 2019
Online course
School of Hotel Administration
In order for organizations to succeed, leaders and managers must be able to accurately interpret and utilize financial reports. They must also be able to assess the overall financial performance of the organization, a particular department, or the competition, and then convey the organization's...
May 8, 2019
Online course
School of Hotel Administration
Hospitality marketing is fast shifting from traditional media to digital forms (e.g., social media, video, website and search, plus mobile applications). New-media technologies have changed the ways consumers experience and value a product or service. So how can hospitality professionals draw on...
May 8, 2019
Online course
School of Hotel Administration
In most hotels, the physical ownership of the property is separated from the control and management of the hotel. Determining who manages the hotel on a day-to-day basis and whether or not the hotel should affiliate with a brand can make or break your property. Based on his many years of academic...
May 8, 2019
Online course
School of Hotel Administration
An introduction to revenue management as a systematic process designed to increase revenue by leveraging tools designed to manage length-of-stay and apply effective pricing strategies. Implementing a revenue management strategy can be one of the most important revenue-generating initiatives...
May 8, 2019
Online course
School of Hotel Administration
Among the swirl of activity in food and beverage service, financial management is a function that sometimes loses priority, despite its vital function. Understanding and managing your food and beverage operation’s income statement (profit and loss statement) can lead to better decision making...
May 8, 2019
Online course
American Management Association
Specific Tips and Tactics for Taking Spot-On Notes and Creating a Precise Meeting Report Tips for Creating Exceptional Meeting Minutes Whether they are in person, online, or via a conference call, meetings are a necessary part of the day-to-day operations of most businesses. Meeting minutes...
May 8, 2019
Online course
199 USD
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School of Hotel Administration
Often times services marketing is regarded in terms of outcomes, but services marketing is also an ongoing analytic process. In this course, you will learn how to properly analyze frameworks, tools, channels, data sets, customer behavioral data, decision-making factors, and strategies that...
May 8, 2019
Online course
School of Hotel Administration
For a hotel investment to be successful, you must first have accurate and reliable data about the critical aspects of the hotel operation, such as occupancy, revenue, expenses, and cash flows. But how do you generate these detailed forecasts? In this course, Cornell University professor Jan...
May 8, 2019
Online course
School of Hotel Administration
To structure the most advantageous deal it is critical to assess the value of hotel intellectual property accurately. This course is designed to help you develop a high level of financial sophistication so you can properly assess hotel management agreements and franchise agreements, as well as...
May 8, 2019
Online course
School of Hotel Administration
Revenue management can be applied to any hospitality industry with relatively fixed capacity, time-variable demand, and perishable inventory. This course teaches how to apply revenue management concepts and practices to hospitality-related industries such as restaurants, meeting spaces, spas, and...
May 8, 2019
Online course
School of Hotel Administration
Real estate development projects involve many moving pieces; the project manager guides and aligns resources to bring those pieces together into a coherent, financially successful whole. To develop critical project management skills, you will work through a case study and learn how to think like...
May 8, 2019
Online course
School of Hotel Administration
Course Focus Your menu does so much more than inform guests about what you offer. It helps to create and communicate your food and beverage operation’s identity, and influences your guests’ choices. This course will enable you to evaluate menus and identify changes that will optimize the...
May 8, 2019
Online course
School of Hotel Administration
An essential aspect of hotel design is the early planning decisions that owners, developers, and designers must make. These include addressing the needs and opportunities of the target market prior to the detailed design of specific parts of a hotel. This course will prepare participants to...
May 8, 2019
Online course
School of Hotel Administration
In today's competitive business world, managers are charged with making many project-related decisions, often involving costs or revenues that will be encountered some time in the future. In this course, participants develop a solid understanding of the time value of money to prepare them to make...
May 8, 2019
Online course
School of Hotel Administration
The ability of an organization to analyze its financial position is essential for improving its competitive position in the marketplace. Through a careful analysis of its financial performance, the organization can identify opportunities to improve performance at the department, unit, or...
May 8, 2019
Online course
School of Hotel Administration
This course demonstrates that, by manipulating meal duration and price, restaurant managers can maximize revenue using the Restaurant Revenue Management (RRM) approach. You can determine a restaurant's revenue capability by calculating its "revenue per available seat hour", and discover the...
May 8, 2019
Online course
School of Hotel Administration
Summary statistics are one way to forecast uncertain outcomes, and the statistical results can be used to make decisions or guide strategy. Since summary statistics are based on a data sample, they typically inform intuitive decision-making. That is, the model requires interpretation which relies...
May 8, 2019
Online course
1,380 USD
22 more dates
School of Hotel Administration
You are ready to execute your marketing goals; perhaps you want to increase market share, retain more customers or generally broaden consumer awareness. How do you turn your goals into action and how will you measure success? In this course, you will explore how to turn marketing goals into...
May 8, 2019
Online course
School of Hotel Administration
All successful revenue management strategies are based on the ability to forecast demand accurately, as well as control room availability and length of stay. This course explores the role of the forecast in a comprehensive revenue management strategy, including the selection of the best type of...
May 8, 2019
Online course
School of Hotel Administration
Pricing is one of the most powerful tools a hotel can use to increase revenue. This course teaches participants how to set the right prices, develop rate fences (differentiate prices by customer type), and use multiple distribution channels to manage price more effectively. Participants will...
May 8, 2019
Online course
School of Hotel Administration
Segmenting the customer base is critical to developing a variable pricing scheme. By identifying core groups of customers and their purchasing habits, managers can target them accordingly by setting prices that will help them win business over their competition. Without proper segmentation,...
May 8, 2019
Online course
School of Hotel Administration
Course Focus In business, we don’t often have the luxury of making one decision at a time; instead, we usually face multiple decisions at once, in highly complex situations where each decision has potentially far-reaching impacts. In this environment, professionals need a robust, quantifiable...
May 8, 2019
Online course
1,380 USD
21 more dates
School of Hotel Administration
In this course you will learn to distinguish between the various components of a service culture and assess your current service environment. Using a case-based approach, this course will illustrate the importance of developing a strong service culture. You will reaffirm the importance of...
May 8, 2019
Online course
School of Hotel Administration
Servant Leaders communicate ethical standards and facilitate a supportive and respectful service culture that contributes to employee empowerment. In this course, you are introduced to the principles of Servant Leadership and the importance of fostering an ethical service culture using a number...
May 8, 2019
Online course
School of Hotel Administration
In this course, you will first focus on service intangibles and consider the power of both customer perceptions and experience management in delivering exceptional service. The impact of sharing service stories and the benefits of fostering creative approaches to addressing service challenges are...
May 8, 2019
Online course