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March 13, 2019

Offline courses

Dale Carnegie Training
We are uniquely positioned to prepare sales professionals to transition into the new world where collaboration, confidence and credibility are the way to connect with customers to increase business. Today’s customers are just too savvy for old tricks. Dale Carnegie’s proven selling process...
Mar 13—Apr 30, 2019
8 days in Cape Town, South Africa
Haas School of Business
Many of us are promoted to manager but rarely are trained to be one. Mastering the art and science of effective management requires an additional set of skills, which when learned can often transform the daunting task of management into something profoundly satisfying. Our New Manager Boot Camp...
Mar 13—15, 2019
3 days in Berkeley, California, USA
5,375 USD
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Zenger Folkman
Providing feedback is a proven vehicle for better performance management, employee engagement, and employee commitment, all of which have a direct impact on organizational results. When delivered with skill, feedback is a powerful tool for organizations and employees. Organizational leaders...
Mar 13, 2019
1 day in Orem, UT, USA
295 USD
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Alberta School of Business
This course will provide you with the skills and understanding to effectively recruit, engage, develop, and lead your team. We focus on key areas such as recruitment and selection, employee engagement, and performance management. We will work on practical actions and activities that you can use...
Mar 13—15, 2019
3 days in Edmonton, Canada
783 USD
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ICTD International Centre for Training and Development
This course recruitment and selection course provides delegates with the skills, knowledge and confidence to recruit and select the right team member for the job. We recommend that the recruitment and selection training program is supported with the current recruitment and selection...
Mar 13—17, 2019
5 days in Abu Dhabi, United Arab Emirates
3,300 USD
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Fitch Learning
The overall goal of this workshop is to give a structured approach to the credit analysis of banks in emerging markets. Key Learning Outcomes: Participants will be enabled to apply a structured analytic approach incorporating the operating environment (sovereign and systemic risk),...
Mar 13—15, 2019
3 days in London, London, United Kingdom
3,702 USD
4 more dates
Human Capital Institute
Adopt a strategic and systematic approach to succession management with HCI’s newest certification course. Take succession planning beyond the C-suite and plan leadership development solutions that address competency gaps, identify high-potential talent, facilitate engagement, and drive growth...
Mar 13—14, 2019
2 days in Boston, MA (Burlington), USA
1,995 USD
16 more dates
Cambridge Institute for Manufacturing
A thorough introduction to strategic roadmapping, guiding participants through each step of the roadmapping process. Course overview Strategic roadmapping is a graphical approach that supports strategic planning. It enables companies to align technological capability and business plans so...
Mar 13—14, 2019
2 days in Cambridge, MA, USA
2,861 USD
2 more dates
Henley Business School
Advanced communication skills for leaders This 3 day workshop looks at multiple scenarios requiring you to communicate effectively and with impact, including: Influencing at all levels of an organisation Mastering negotiations Difficult conversations Presentation skills Bids and...
Mar 13—15, 2019
3 days in Reading, United Kingdom
5,298 USD
2 more dates
IFF Training
The swap market is in a state of flux as a result of the LIBOR rigging scandals. Regulators are discussing possible alternatives with both the sell side and the buy side. The market is on the verge of fundamental change and cutting-edge course will equip you to deal with these changes and allow...
Mar 13—15, 2019
3 days in London, United Kingdom
3,654 USD
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Cranfield School of Management
Sales Essentials for Success gives you the tools to build and create a sales function that is strategically directed and controlled. The most direct route to rapid profitable growth is through increased sales of existing products and services. However, most sales organisations have grown up in...
Mar 13—Jun 4, 2019
3 days in Cranfield, United Kingdom
2,847 USD
1 more date
Nelson Mandela University Business School
Mar 13—19, 2019
5 days in Port Elizabeth, South Africa
Fitch Learning
The overall goal of this three day workshop is to build analytic skills. Using a structured and systematic approach, participants will learn to evaluate the credit standing of a SME. The workshop will demonstrate how to combine a qualitative assessment of the company and its management with a...
Mar 13—15, 2019
3 days in London, United Kingdom
3,702 USD
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Western Ontario University
Gain the skills and techniques required to identify a business problem or opportunity, evaluate viable solutions, and prepare and defend a business case. Learn how to prepare procurement documents including a request for proposal, receive and evaluate proposals based on defined decision criteria,...
Mar 13—15, 2019
3 days in London, Ontario, Canada
966 USD
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Foster School of Business
Enhance your negotiation skills through proven techniques and hands-on practice Your ability to negotiate and apply influence are critical to success in both your personal and professional life. From communication with your co-workers, to reconciling competing interests across departments, to...
Mar 13—14, 2019
2 days in Seattle, Washington, USA
1,675 USD
1 more date
Nanyang Technological University Center for Continuing Education
Linux is becoming a popular operating system for embedded systems like media players, set-top boxes and other consumer electronics. Unlike desktop and server versions of Linux, embedded versions of Linux are designed for devices with limited resources and using different processor architectures....
Mar 13—15, 2019
3 days in Singapore, Singapore
Indian Institute of Management Ahmedabad
Leadership plays a critical and vital role in deciding and realising the potential of an organisation. Often, it is leadership which decides the direction, impact and relevance of an organisation - Be it social, not-for profit or a commercial establishment. There are documented insights related...
Mar 13—15, 2019
3 days in Ahmedabad, India
1,146 USD
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University of Salford, Manchester
Coaching and mentoring in the workplace can make employees more valuable to your organisation by developing and enhancing skills, increasing employee engagement, skill level and buy in to organisation direction and management. The Institute of Leadership and Management Level 5 Certificate in...
Mar 13—May 15, 2019
3 days in Salford, UK
3,304 USD
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Sauder School of Business
Integrate Strategic Thinking with Tactical Planning and Execution This course integrates the best practices of strategic thinking, planning and execution into a fully aligned game plan. Think strategically to set the organizational vision. Convert the vision into effective operational and...
Mar 13—15, 2019
3 days in Vancouver, British Columbia, Canada
1,862 USD
1 more date
Rotterdam School of Management
Learn the language of finance in business. After all, you need to understand finance for successful decision-making. This three-day programme provides senior managers with the necessary financial knowledge and skills you need to work effectively with your colleagues in finance and...
Mar 13—15, 2019
3 days in Rotterdam, Netherlands
3,659 USD
2 more dates
Improving Communications
MAKE A DIFFERENCE IN HOW YOU COMMUNICATE WITH OTHERS. This is the chance for you to make a difference in how you communicate with others. Learn how to prepare for public speaking and use the power of the spoken word to move others. Through practice, speakers develop polish and finesse. As a...
Mar 13, 2019
1 day in Port Washington, New York, USA
Rady School of Management
How do you measure your influence at work? Would you look downward to the people and projects assigned to you? Or, do you see yourself at the center of a sphere of influence – a circle of power defined by 360 degrees of effective relationships? “360” in today’s business lexicon is too often...
Mar 13, 2019
1 day in La Jolla, California, USA
400 USD
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Indian Institute of Management Calcutta
With increasingly globalized operations, companies are exploring several ways to remain cost effective while being highly responsive. Strategic sourcing and related functions play an important role in achieving these organisational goals. The programme on strategic sourcing and vendor management...
Mar 13—16, 2019
4 days in Joka Kolkata, India
931 USD
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Carey Business School
You’ve mastered the basics—now take your problem-solving abilities to the next level by learning the art and science of co-creation. Co-creation is considered by some industry leaders as the pinnacle of human-centered design. It involves collaborating with your stakeholders or end users to...
Mar 13—15, 2019
3 days in Baltimore, Maryland, USA
3,800 USD
1 more date
School of Continuing Studies
Participants integrate the theory learned in previous courses, extract best practices, reflect on insights, and link what they have learned to finding the role of coaching within diverse organizational initiatives. Course Objectives Upon completion of this course, successful students will...
Mar 13—15, 2019
3 days in Washington, District of Columbia, United States
1,900 USD
3 more dates
Alberta School of Business
The course will provide you an understanding of how organizations can create a strategic plan to gain a competitive advantage in their industry. You will be exposed to concepts of blue ocean thinking, competitive advantage, vision / mission, core competency, environmental forces. You will also be...
Mar 13, 2019
1 day in Edmonton, AB, Canada
Alberta School of Business
This 3-day course is part of the 12-day Management Essentials Program. While the course is designed to be independent in nature, please consider whether maximum value can be obtained by taking it as part of a broader program Developing and executing on an effective strategy is crucial to the...
Mar 13—15, 2019
3 days in Edmonton, Alberta, Canada
1,780 USD
1 more date
Macquarie Graduate School of Management
Boost your design thinking skill set Improve your design thinking competencies and learn how to start design-led initiatives within your organisation. This program builds on your fundamental design thinking knowledge, equipping you to lead through innovation and produce superior results for...
Mar 13—15, 2019
3 days in Sydney, Australia
3,528 USD
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The Institute of Directors
On this course designed specifically for non-finance directors and senior managers we will demystify the world of finance, helping you to assess the financial health of an organisation in the context of its strategic objectives. This course will give you an understanding of key financial...
Mar 13—15, 2019
3 days in Belfast, United Kingdom
4,172 USD
7 more dates
Hyper Island
A 3-day intensive course. Boost your data confidence to solve real business problems Gain skills, knowledge and confidence Data is the new gold for businesses. Connected devices collect information about users around the clock – providing potential insights into consumer behavior that would have...
Mar 13—15, 2019
3 days in Singapore
2,007 USD
2 more dates
Nanyang Technological University Center for Continuing Education
3D Printing, or Additive Manufacturing, has seen a phenomenal rise in terms of usage and popularity amongst engineers and scientist. It has gain a lot of attention in the various media all over the world. Recent investments by major companies, private corporations and government agencies showed...
Mar 13—14, 2019
2 days in Singapore, Singapore
646 USD
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NUS Institute of Systems Science
This 4-day course enables participants to create intelligent computer software system to make use of knowledge (digitised data useful to business), reason and take actions automatically, in various business contexts and industry domains. Participants gain comprehensive knowledge of artificial...
Mar 13—18, 2019
4 days in Singapore, Singapore
2,837 USD
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American Management Association
Gain more confidence, decisiveness and respect with assertiveness training! In this training seminar, you will learn powerful assertiveness training exercises for improving your assertiveness skills to help you deal with conflict at all levels in the organization, discover techniques on how to...
Mar 13—15, 2019
3 days in Houston, Texas, United States
2,345 USD
4 more dates
American Management Association
Learn why successful work relationships help build successful careers! In a complex environment, work is accomplished through the collaborative efforts of many. Differences are a positive force if you know how to harness them. Your ability to develop good interpersonal skills and create rapport...
Mar 13—15, 2019
3 days in San Diego, California, United States
2,445 USD
22 more dates
American Management Association
Ignite commitment and help your employees reach their greatest potential. Why does emotional intelligence (EI) matter? Because at the core of every outstanding leader are the abilities to connect, achieve, inspire and act with resilience. Now you can learn to apply the best practices of an...
Mar 13—15, 2019
3 days in Houston, Texas, United States
2,645 USD
18 more dates
American Management Association
Develop the crucial management tools to help fully lead and motivate your team to higher productivity. Change is the norm. You are responsible for your own productivity and that of your staff. Your day-to-day dealings may now include colleagues, your boss and senior management who have...
Mar 13—14, 2019
2 days in Philadelphia, Pennsylvania, United States
2,195 USD
33 more dates
American Management Association
Learn advanced project management skills to help you deliver what your customers want faster and with better quality than ever before! In this Agile Project Management training course, you will learn advanced project management skills to help you, the servant leader of your agile teams, enable...
Mar 13—14, 2019
2 days in Columbus, Ohio, United States
1,495 USD
1 more date
NUS Institute of Systems Science
The objective of this course is to train you to interpret and effectively apply powerful statistical analysis to generate factual insights, which can then be used in evidence-based decision making. This course will directly help you to process company data effectively and accurately assess the...
Mar 13—15, 2019
3 days in Singapore, Singapore
2,128 USD
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NUS Institute of Systems Science
This digital era demands new perspectives, new skills, and new ways of thinking to make businesses stay relevant. Business analysts can no longer be passive recipients of business requirements, but must take a proactive role in driving business change and delivering real business value. Raise...
Mar 13—15, 2019
3 days in Singapore, Singapore
1,891 USD
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American Management Association
Join millions of team leaders who have trusted the expert faculty at AMA for their executive leadership training needs. When you have to wonder about your organization's future every day of every work week, it's vital to be well equipped to optimize your company's performance—as well as your own...
Mar 13—15, 2019
3 days in New York, New York, United States
2,645 USD
26 more dates
American Management Association
Move your team to higher performance Are you ready to develop a high-performance team and get more done? Resolve team conflict using emotional intelligence and get more from your team by adapting your management style to every situation. You’ll learn how to: Motivate every member of your...
Mar 13—14, 2019
2 days in Boston, Massachusetts, United States
2,445 USD
28 more dates
Management Concepts
Federal personnel who award and manage grants and cooperative agreements need a complete understanding of the Federal grants lifecycle. This includes recognizing the legal basis for issuing Federal financial assistance and all the responsibilities that come with it. From preaward through...
Mar 13—15, 2019
3 days in Washington, District of Columbia, United States
The Chartered Institute of Marketing
With increasing opportunities for companies to take their organisations and brands into ‘live’ market places, there is a greater need for a strategic approach to planning and executing all aspects of events, and to understand just what they can and can’t do. Learning outcomes Create a...
Mar 13—14, 2019
2 days in London, United Kingdom
1,655 USD
1 more date
Management Concepts
Revolving funds and reimbursables are integral to an organization’s ability to sustain operations. Understanding the accounting principles used in business operations is integral to the success of Federal financial managers responsible for these functions. You will learn the procedures related to...
Mar 13—15, 2019
3 days in Washington, District of Columbia, United States
American Management Association
Get the critical thinking, analytical skills, and necessary people skills to add value to every agile project Traditional system development methodologies are rapidly being replaced by more iterative or agile approaches. More and more organizations are realizing the benefits of faster product...
Mar 13—14, 2019
2 days in Leawood, Kansas, United States
1,495 USD
1 more date
American Management Association
Is there an advantage to learning project management for administrative professionals? Yes! If you’re looking to take on the added pressure and challenges associated with projects, the techniques of project management for administrative professionals will give you the confidence you need to get...
Mar 13—15, 2019
3 days in Washington, District of Columbia, United States
1,895 USD
10 more dates
Management Concepts
Internal controls are integral to effective grants management. In order to conduct effective internal controls, grants managers need a foundational knowledge of Government Accountability Office (GAO) standards, risk management, and requirements outlined in 2 CFR 200. You will practice applying...
Mar 13—14, 2019
2 days in San Diego, California, United States
Management Concepts
Some believe that successfully navigating relationships is an inherent quality that can’t be learned—but this is not true. Developing your interpersonal skills increases your self-awareness and strengthens your ability to better understand others. Gain a better understanding of your communication...
Mar 13—15, 2019
3 days in Washington, District of Columbia, United States
1,039 USD
16 more dates
NUS Institute of Systems Science
This is one of the ITIL® Intermediate Level courses leading to the ITIL® Expert Certificate. You may refer to the official ITIL® Credit Profiler on suitable course combinations that will lead to the Expert certification. This course immerses the participants in the practical aspects of the...
Mar 13—18, 2019
4 days in Singapore, Singapore
2,080 USD
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American Management Association
This intensive, hands-on seminar will give you a solid overview of all aspects of HR. Whether you're a recently appointed HR manager, are new to HR or have a non-HR job with HR responsibilities, this course can give you the know-how you need. Understand essential HR functions and learn to...
Mar 13—14, 2019
2 days in San Francisco, California, United States
2,345 USD
5 more dates

Online courses

Stanford Graduate School of Business
Learn to navigate today’s corporate challenges while driving the organizational changes necessary to thrive in tomorrow’s business environment. Stanford LEAD’s Corporate Innovation Certificate is an academically rigorous online program focused on developing the skills necessary to drive...
Mar 13, 2019—Mar 3, 2020
Online course
19,000 USD
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IFF Training
An online course designed to equip credit professionals with the skills, knowledge and understanding to make effective lending decisions. With continued pressure to make sure the right lending decisions are being made and with increasing focus on risks and potential exposure, credit...
Mar 13—Jun 19, 2019
Online course
2,859 USD
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IFF Training
Delivered by distance learning, this programme allows you to receive professional training without disrupting your work Access all course materials and receive expert tutorial support whilst peer networking, using our online learning management system. There will be an online test at the end of...
Mar 13—Jul 3, 2019
Online course
3,653 USD
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Human Capital Institute
Drive productivity, empower teams, and support revenue growth with forward-focused coaching strategies In this one-of-a-kind certification course, you’ll learn how to leverage coaching to improve the way you develop your talent. You’ll gain the tools necessary to cascade coaching skills and...
Mar 13—14, 2019
Online course
1,995 USD
6 more dates
IFF Training
This is a very practical course – designed by a practitioner for practitioners in the project finance sector. The modules and case studies included in the course add up to a manual, not a textbook. The aim of the programme is to provide those who follow it with a project finance ‘toolkit’. This...
Mar 13—Jul 3, 2019
Online course
4,131 USD
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IFF Training
The most comprehensive E-learning renewable energy course available in the market today, designed for practitioners and structured for project implementation Drawing on the experience of practitioners and experienced consultants, this course stands out from other courses by providing concise,...
Mar 13—Jul 31, 2019
Online course
3,495 USD
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IFF Training
This intensive course is your essentialonline guide to the documentation used incorporate loans, bilateral loans andsyndicated loans. The course will take you through step-by-step the different components of loan documentation. It will provide you with a practitioner-focused perspective on: Loan...
Mar 13—Jul 3, 2019
Online course
3,177 USD
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School of Hotel Administration
Managers in today’s firms must have the right tools to identify relevant project risks and weigh those risks against expected returns in a competitive market. They must understand how the risk-return relationship is incorporated into capital-budgeting decisions. This two-week course provides...
Mar 13, 2019
Online course
School of Hotel Administration
Having a clear picture of the business environment and understanding how your target customers behave is essential to make services marketing work. Knowing your market and assessing consumer demand can help inform and guide your marketing strategies. In this course, you will explore the role...
Mar 13, 2019
Online course
School of Hotel Administration
It cannot be said enough: A marketing strategy lives or dies in communication with the customer. In addition, there is a methodology to it—it is the culmination of all of the marketing research and analysis you've done. What you say, how you say it, how often you say it, the media channels you...
Mar 13, 2019
Online course
School of Hotel Administration
Businesses that accept reservations must cope with the problem of no-shows - customers who make a reservation but fail to honor it. Hotels can protect themselves from the revenue-losing no-shows and generate increased revenue by overbooking. This course teaches how to strategically overbook and...
Mar 13, 2019
Online course
School of Hotel Administration
Effective commercial real estate developers are master coordinators, working with multiple counterparts every step of the way to create and maximize value through real estate projects. To do this, they use a thoughtful, organized process—regardless of project size. This course offers a deep dive...
Mar 13, 2019
Online course
School of Hotel Administration
Investing in real estate is a popular way to accumulate wealth, but you don’t have to be rich to get started. That’s because there are many ways to finance real estate investments to raise the equity you need and structure debt beneficially. In this course, you will explore both sides of the...
Mar 13, 2019
Online course
School of Hotel Administration
Today’s consumers rely less upon traditional travel agents and more on web-based research when booking travel. In this online course participants will learn to develop online strategies designed to improve their standing in Internet search results, called Search Engine Optimization (SEO), and...
Mar 13, 2019
Online course
School of Hotel Administration
The sheer variety of sources and types of data that can aid in decision making are almost overwhelming. The key to making good use of the data lies in knowing what specifically to pay attention to, understanding the relationships and variables among the data, and making the right...
Mar 13, 2019
Online course
1,380 USD
17 more dates
School of Hotel Administration
A hotel’s real estate is one of its most valuable assets and it is essential to be able to accurately value this critical investment. To be successful, hotel investors must be able to determine the financial interests of those involved in any project: the owner, the operator, and the lender. In...
Mar 13, 2019
Online course
School of Hotel Administration
The hotel asset manager’s responsibility is to manage lodging investments to meet specific objectives. Their role in building value is analyzed at both the portfolio and the property level. In this course, Professor deRoos focuses on the importance of developing a strategic vision for asset...
Mar 13, 2019
Online course
School of Hotel Administration
When you are a real estate asset manager, you are a steward of an owner’s property, responsible for managing it to help achieve the owner’s goals and increase its value. To guide you in this challenging role, you need a comprehensive road map for decision making: the Asset Management Strategic...
Mar 13, 2019
Online course
School of Hotel Administration
How your guest perceives their experience with your operation impacts your profitability; it is not the only thing but it is one of the biggest factors that operators can influence to drive revenue growth. Loyal repeat customers are key to the success of any food and beverage operation. They...
Mar 13, 2019
Online course
School of Hotel Administration
In order for organizations to succeed, leaders and managers must be able to accurately interpret and utilize financial reports. They must also be able to assess the overall financial performance of the organization, a particular department, or the competition, and then convey the organization's...
Mar 13, 2019
Online course
School of Hotel Administration
Hospitality marketing is fast shifting from traditional media to digital forms (e.g., social media, video, website and search, plus mobile applications). New-media technologies have changed the ways consumers experience and value a product or service. So how can hospitality professionals draw on...
Mar 13, 2019
Online course
School of Hotel Administration
In most hotels, the physical ownership of the property is separated from the control and management of the hotel. Determining who manages the hotel on a day-to-day basis and whether or not the hotel should affiliate with a brand can make or break your property. Based on his many years of academic...
Mar 13, 2019
Online course
School of Hotel Administration
An introduction to revenue management as a systematic process designed to increase revenue by leveraging tools designed to manage length-of-stay and apply effective pricing strategies. Implementing a revenue management strategy can be one of the most important revenue-generating initiatives...
Mar 13, 2019
Online course
School of Hotel Administration
Pricing strategy is the central component in overall profit performance. This online course prepares participants to anticipate the impact certain pricing decisions will have on consumer demand and thrive in a highly competitive environment. Participants will learn to measure demand sensitivity...
Mar 13, 2019
Online course
School of Hotel Administration
Often times services marketing is regarded in terms of outcomes, but services marketing is also an ongoing analytic process. In this course, you will learn how to properly analyze frameworks, tools, channels, data sets, customer behavioral data, decision-making factors, and strategies that...
Mar 13, 2019
Online course
School of Hotel Administration
For a hotel investment to be successful, you must first have accurate and reliable data about the critical aspects of the hotel operation, such as occupancy, revenue, expenses, and cash flows. But how do you generate these detailed forecasts? In this course, Cornell University professor Jan...
Mar 13, 2019
Online course
School of Hotel Administration
To structure the most advantageous deal it is critical to assess the value of hotel intellectual property accurately. This course is designed to help you develop a high level of financial sophistication so you can properly assess hotel management agreements and franchise agreements, as well as...
Mar 13, 2019
Online course
School of Hotel Administration
Revenue management can be applied to any hospitality industry with relatively fixed capacity, time-variable demand, and perishable inventory. This course teaches how to apply revenue management concepts and practices to hospitality-related industries such as restaurants, meeting spaces, spas, and...
Mar 13, 2019
Online course
School of Hotel Administration
Real estate development projects involve many moving pieces; the project manager guides and aligns resources to bring those pieces together into a coherent, financially successful whole. To develop critical project management skills, you will work through a case study and learn how to think like...
Mar 13, 2019
Online course
School of Hotel Administration
Course Focus Your menu does so much more than inform guests about what you offer. It helps to create and communicate your food and beverage operation’s identity, and influences your guests’ choices. This course will enable you to evaluate menus and identify changes that will optimize the...
Mar 13, 2019
Online course
School of Hotel Administration
An essential aspect of hotel design is the early planning decisions that owners, developers, and designers must make. These include addressing the needs and opportunities of the target market prior to the detailed design of specific parts of a hotel. This course will prepare participants to...
Mar 13, 2019
Online course
American Management Association
What keeps you from getting things done during the day? Like most of us you probably face unproductive and unnecessary meetings, a mountain of work on your desk and a never ending wave of voicemails and emails. Welcome to the daily life of a manager. It's a balancing act, where managing...
Mar 13, 2019
Online course
School of Hotel Administration
In today's competitive business world, managers are charged with making many project-related decisions, often involving costs or revenues that will be encountered some time in the future. In this course, participants develop a solid understanding of the time value of money to prepare them to make...
Mar 13, 2019
Online course
School of Hotel Administration
The ability of an organization to analyze its financial position is essential for improving its competitive position in the marketplace. Through a careful analysis of its financial performance, the organization can identify opportunities to improve performance at the department, unit, or...
Mar 13, 2019
Online course
School of Hotel Administration
This course demonstrates that, by manipulating meal duration and price, restaurant managers can maximize revenue using the Restaurant Revenue Management (RRM) approach. You can determine a restaurant's revenue capability by calculating its "revenue per available seat hour", and discover the...
Mar 13, 2019
Online course
769 USD
Explore
School of Hotel Administration
You are ready to execute your marketing goals; perhaps you want to increase market share, retain more customers or generally broaden consumer awareness. How do you turn your goals into action and how will you measure success? In this course, you will explore how to turn marketing goals into...
Mar 13, 2019
Online course
School of Hotel Administration
All successful revenue management strategies are based on the ability to forecast demand accurately, as well as control room availability and length of stay. This course explores the role of the forecast in a comprehensive revenue management strategy, including the selection of the best type of...
Mar 13, 2019
Online course
School of Hotel Administration
Pricing is one of the most powerful tools a hotel can use to increase revenue. This course teaches participants how to set the right prices, develop rate fences (differentiate prices by customer type), and use multiple distribution channels to manage price more effectively. Participants will...
Mar 13, 2019
Online course
School of Hotel Administration
In this course you will learn to distinguish between the various components of a service culture and assess your current service environment. Using a case-based approach, this course will illustrate the importance of developing a strong service culture. You will reaffirm the importance of...
Mar 13, 2019
Online course
School of Hotel Administration
Servant Leaders communicate ethical standards and facilitate a supportive and respectful service culture that contributes to employee empowerment. In this course, you are introduced to the principles of Servant Leadership and the importance of fostering an ethical service culture using a number...
Mar 13, 2019
Online course
School of Hotel Administration
In this course, you will first focus on service intangibles and consider the power of both customer perceptions and experience management in delivering exceptional service. The impact of sharing service stories and the benefits of fostering creative approaches to addressing service challenges are...
Mar 13, 2019
Online course