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School of Hotel Administration

Biography

School of Hotel Administration

Judi Brownell is a professor of organizational communication and former Dean of Students at the School of Hotel Administration, SC Johnson College of Business, Cornell University. She also has served as the Associate Dean for Academic Affairs and as the Richard J. and Monene P. Bradley Director of Graduate Studies. Professor Brownell teaches graduate and undergraduate courses in organizational behavior, leadership, human resources, and management communication and has been the academic area director for these fields. Professor Brownell participates in the School’s executive education programs and has designed and conducted training seminars for a wide range of hospitality and other work organizations. Professor Brownell has international teaching experience, most recently in France, Norway, Hong Kong, and New Zealand. Research projects include studies related to identifying key competencies for global hospitality leaders, the communication of service quality, and the career challenges women hospitality managers confront. Professor Brownell has identified six components of managerial listening behavior and has completed a comprehensive survey exploring the specific communication practices of middle and upper-level hospitality managers. Her current research focuses on listening as it relates to communicating and maintaining service quality standards in the highly international cruise industry. She is a faculty fellow in the Cornell Institute for Healthy Futures.

Dr. Brownell is author of several textbooks including Organizational Communication & Behavior, Organizational Behavior for the Hospitality Industry, and Listening: Attitudes, Principles, & Skills, now in its 6th edition. She has published over seventy articles in professional journals and written numerous book chapters. She is a past president of the International Listening Association, recipient of several listening research awards, and has been inducted into the International Listening Association’s Hall of Fame.

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