Cambridge Institute of Continuing Education


Cambridge Institute of Continuing Education
Director, Level Seven (UK) Ltd; Course Director, Institute of Continuing Education

Dorothy is Course Director for the Diploma in Coaching at ICE and is also one of the tutor team for the Certificate in Coaching programme. Outside of ICE, she provides tutor support on postgraduate level professional development programmes for the Chartered Institute of Personnel and Development.

Dorothy is an experienced academic, human resources practitioner and consultant. She combines tutoring on undergraduate and postgraduate programmes with delivery of tailored talent development solutions to a range of business clients through her own company, Level Seven (UK). Her specific interests and expertise lie in coaching, mentoring and action learning and she uses these to support clients in addressing issues of talent development, employee engagement and conflict resolution. As well as her ICE role, Dorothy works with clients across the public and private sectors. Before entering academia, she worked as an HR Manager in the public and private sectors including BAA, Grant Thornton Chartered Accountants and the NHS.

Dorothy's teaching style is highly participative. She encourages students to contribute their experiences and share ideas in an infomal and relaxed environment. Her sessions are run as activity based workshops in which leading edge thinking is presented and explored, encouraging students to engage widely with the academic ideas and their practical applications. Dorothy is energised by the enthusiasm for learning that adult learners bring from their rich and highly diverse backgrounds, and is able to channel this into lively and engaging learning experiences.


  • Certificate in Team Coaching, ILM
  • MA European HRM and Industrial Relations, Keele University
  • MA (Hons) Geography, University of Edinburgh


Within her consultancy business, Dorothy and her co director are engaged in ongoing research into leadership capability and in particular the leadership capabilities that support and drive innovation in teams. They have developed a diagnostic tool that measures this capability which is currently being tested with UK clients and contacts and with postgraduate students in the Far East through the Asian Institute of Management in Manila.

Selected Publications


  • A New Route to Conflict Resolution in the Workplace Human Resources and Employment Review, Vol. 2, Issue 23. , 2004
  • Eliciting Information About the Values of HRM Practitioners Using Laddering Interviews Business Ethics A European Review, Vol. 11, No. 3. , 2002
  • The Question of Ethical Hypocrisy in Human Resource Management in the UK and Irish Charity Sectors Journal of Business Ethics 3, 4 , 2001
  • The Role of the Human Resources Manager: Strategist or Conscience of the Organisation? Business Ethics A European Review 8, 2 , 1999
  • Conflict or Consensus in HRM, Employment Bulletin and Industrial Relations Digest 12, 3 , 1996


  • Human Resource Management in the UK: A Regional Analysis of the Concept of a Mixed Model in Wallace, J., Dalzell, T. & Delany, B. (eds) Continuity and Change in the Employment Relationship, Vol 1, Dublin, Oak Tree Press, ISBN 1 86076 055 4. , 1997


  • A New Approach to Conflict Resolution in a Higher Education Institution HESDA Briefing Paper 94 , 2001
  • The Future of the Human Resource Specialist: Industrial Surgeon or Corporate Consultant, Faculty Research Report 87/01, ISBN 1 901 547 000. , 1997

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