About the course
This certificate path includes the following courses:
- Attitudes for Service (3 hr Workshop)
- Managing Customer Expectations (3 hr Workshop)
- Outstanding Customer Service (1 hr Webinar)
- Transforming Customer Complaints into Opportunities (3 hr Workshop)
What You’ll Learn
Discover how to handle customers in a way that builds a foundation of trust and positive feedback. You'll learn how to deal with upset clients, how to maintain an attitude that makes others feel understood, how to work toward solutions that delight, and build long-term customer loyalty.
Why you want to learn it
In this day of online feedback and, where negative customer interactions can lead to devastating reviews, it's more important than ever to be emotionally equipped for any situation. These courses will keep you positive as you assist your clients, and create the very real perception that you're in it for them!
How it will help you
By managing customer expectations, developing an always-positive attitude, and knowing the steps to turning angry clients into long-term fans, you'll secure repeat business and turn your customers into advocates.
Read more about Human Capital Management
Because of COVID-19, many providers are cancelling or postponing in-person programs or providing online participation options.
We are happy to help you find a suitable online alternative.