What Drives Behaviour & Performance
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Explore psychological factors that are responsible for human-related ups and downs at the workplace. Understand and use psychological concepts and techniques to manage common human-related issues and make your organisation a greater place to work in!
Benefits to You
*BUSINESS OUTCOMES : *
A proper understanding and management of the various psychological factors at the workplace can help reduce invisible costs and losses while improving communication, relationship, productivity and profitability.
LEARNING OUTCOMES :
Learn to manage people-related problems and conflicts effectively
Learn to influence and inspire others, to enhance efficiency and productivity
Learn to communicate with and relate to others in realistic terms
Be able to work with peers/superiors/subordinates on better terms
What research tells us about human nature
2 types of people: High vs low self-monitors
2 types of fallacies: Illusion of consensus vs illusion of uniqueness
The way we reason: How our reasoning inhibits our people skills
Personality vs character vs attitude
Common mistakes in communication
Timeless rules of behavior: how people naturally react
Important rules for motivating or encouraging people
4 common causes of conflicts and 4 corresponding solutions
Strategies to improve relationships with customers, peers, subordinates, and superiors
Who should attend
(Level 3) New Managers
(Level 4) Managers