Using Protocol & Diplomacy Powerfully for Your Organisation

Oxford Management Centre

How long?

  • 5 days
  • in person

Oxford Management Centre


Coursalytics is an independent platform to find, compare, and book executive courses. Coursalytics is not endorsed by, sponsored by, or otherwise affiliated with any business school or university.

Full disclaimer.

Read more about Leadership

Leadership is a form of social influence that doesn't always depend on your position in the company. However, it is true that if you want to foster a ...

Read more about Negotiations

Negotiating is a skill that everyone needs because throughout our lives we face situations that require us to communicate correctly, whether it's buyi...

Read more about Non-profit

These days management and financial factors play a vital role in the framework of non-profit organizations. Non-profit institutions no longer implemen...


Comprehensive course analysis

Unbiased reviews from past participants
Global companies alumni of this course worked for
Positions of participants who took this course
Countries where most past participants are from
Individual needs analysis

Who should attend

Individuals whose capabilities and performance will improve when they attend this training course include:

  • Public affairs managers and government relations managers in the oil & gas industry, telecommunications, healthcare and finance
  • Marketing, PR and sales professionals who represent their organisation at a national or international level
  • Business owners needing to negotiate with government organisations as they expand into other countries and regions
  • Graduate diplomats and protocol managers in embassies, consulates and high commissions
  • Trainee diplomats and protocol managers in government departments and government agencies

About the course

Strong Interpersonal, Leadership & Stakeholder Relationship Management Skills

Protocol managers are the interface between their organisation and national and international government entities. They need strong interpersonal, leadership and stakeholder relationship management skills to manage the systems, processes, and procedures for governing smooth interactions with diplomats.

This Oxford Management Centre’s Using Protocol and Diplomacy Powerfully training course is designed to enable you to strengthen your leadership, communication, collaboration, management, and delivery skills.

This Oxford Management Centre’s training course highlights:

  • The cultural implications of image in presenting ourselves professionally
  • Core knowledge, skills and understanding needed during diplomatic negotiations
  • Facilitation skills that lead to positive outcomes during discussions and decision making
  • A networking strategy for building a broad base of influential contacts nationally and internationally
  • How to get the best from formal and informal interactions with journalists and editors

Seminar Objectives

By the end of this Using Protocol and Diplomacy Powerfully in Representing your Organisation training course participants will be able to demonstrate the following diplomatic management skills:

  • Leading a protocol team responsible for coordinating events and VIP visits
  • Supporting and guiding sensitive and complex negotiations with national governments, NGOs, and other international organisations
  • Facilitating positive outcomes from discussions and debates within their organisation and with other national and international entities
  • Developing and managing relationships with key individuals in organisations you seek to influence
  • Proactive and reactive relationships with online and offline press

Seminar Methodology

The course combines presentations that share both theory and industry best practices with practical sessions in accordance with adult learning and blended learner-centred principles.

Participants will have opportunities to put into practice the skills they develop and enhance during the course. We make the most of small and whole group exercises, videos, case studies, peer exchange, brainstorming, role plays and discussions.

We will spend time working one-on-one and in small groups to resolve the challenges participants face. They will leave with new ideas and skills they can implement immediately they step back into their teams.

Participants are encouraged to reflect on and discuss their own professional issues and experiences. Overall, 50% of training will be experiential and 50% will be theoretical.

Participants will receive a workshop manual with an introduction to the program, slides, overview, background information, exercises, and plenty of space for their own notes.

Organisational Gains

Participants will return to their organisations able to:

  • Project a positive, polished, and professional image when representing their organisation
  • Advise on protocol systems, processes, procedures, and guidelines that are appropriate for their organisation
  • Lead negotiations that result in positive outcomes with national and international entities
  • Facilitate collaborative discussions and decision making within their own teams and with other internal teams in support of diplomatic objectives
  • Network, both online and offline, and build relationships with the key individual’s leaders what to influence
  • Generate positive national and international media coverage for their organisation

Personal Gains

Participants will discuss and hone their skills in:

  • Leading the team in thorough planning in preparation for negotiations
  • Paying attention to diverse personalities, positions, and undercurrents during negotiations
  • Ensuring all views are heard and everyone contributes during discussions
  • Aiming for commitment during negotiations and discussions, not just agreement
  • Developing contact courses with diplomatic opinion formers, influencers, and decision makers
  • Handling the media, talking to the press, and organising media interviews

Seminar Outline

DAY 1 Projecting Authority

  • Dress codes for a polished and professional image
  • Developing the language of diplomacy
  • The mindset of a diplomat who gets things done
  • The experience, knowledge, and skills of an effective diplomat

DAY 2 Managing Complex and Sensitive Negotiations

  • Core knowledge, skills, and approaches in negotiating
  • Identifying interests and positions
  • Bargaining, expectations, and concessions
  • Collaborative decision making

DAY 3 Facilitating Discussions and Debate

  • Techniques to help you facilitate positive outcomes from discussions and decision making
  • Best and worst facilitation practices
  • Providing structure and guiding discussions
  • Dealing with conflict, disrupters, and emotional responses

DAY 4 Powerful Networking and Social Skills

  • Developing a networking strategy to create a broad network of influential contacts
  • How to connect online and then move relationships into face2face
  • Working a room to connect with the individuals you wish to meet and build relationships with
  • Honing key networking skills: rapport, empathy, respect, politeness and courtesy, attentive listening

DAY 5 Managing National and International Media

  • Managing media interviews for print, TV, radio and online
  • Projecting a powerful image in the media
  • Speaking on and off the record
  • Providing resources including press releases, background briefings and images
  • Monitoring press coverage
  • Action planning

Using Protocol & Diplomacy Powerfully for Your Organisation at Oxford Management Centre

From  $4,950
Add coaching to your course booking

Coaching can personalize and deepen learning for you and your organization.

Something went wrong. We're trying to fix this error.

Thank you for your application

We will contact the provider to ensure that seats are available and, if there is an admissions process, that you satisfy any requirements or prerequisites.

We may ask you for additional information.

To finalize your enrollment we will be in touch shortly.


Coursalytics is an independent platform to find, compare, and book executive courses. Coursalytics is not endorsed by, sponsored by, or otherwise affiliated with any business school or university.

Full disclaimer.

Read more about Leadership

One evident benefit of joining a leadership course is gaining the knowledge essential for motivating people for high performance. After completing a leadership course, you will be capable of assessing your trustworthiness as perceived by your colleag...

Read more about Negotiations

During Negotiations courses, you will learn the following components of negotiations: planning negotiations and useful tools, starting your conversation, working out objections and competent argumentation, imposing your own price and conversation dev...

Read more about Non-profit

Courses on non-profit offer an excellent opportunity to develop the knowledge and skills necessary to create an effective plan for addressing key challenges that are faced by all non-profit organizations. The courses mainly focus on the financial and...

Because of COVID-19, many providers are cancelling or postponing in-person programs or providing online participation options.

We are happy to help you find a suitable online alternative.