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Sauder School of Business

Understanding and Managing Change

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A Survival Guide for Helping Your People Deal Constructively with Change

This course looks at organizational change from a human and process perspective. Learn how change impacts people, and what leadership behaviours are needed to manage the upheaval. Practice key skills for helping those who are struggling with change. Support your team in times of uncertainty, and facilitate the transition process.

What you will learn

  • Comprehend the core dynamics of change in organizations
  • Develop an approach to implementing change imposed from above
  • Help team members cope with feelings of victimization, insecurity, frustration and cynicism
  • Encourage desired attitudes, and assist people in adopting new initiatives
  • Communicate a convincing message that facilitates change by involving others
  • Operate as a cornerstone for healthy transformation

Program content

  • Change management responsibilities and best practices
  • The sources of stress associated with change; why people often struggle with it
  • Preparing yourself as a manager, and getting the resources you need
  • Preparing others for change: avoiding a "victim" mentality
  • Involving people in the change
  • Promoting responsibility and accountability
  • Dealing constructively with resistance
  • Influencing people’s perspectives, attitudes and behaviours in positive ways
  • Communicating a convincing and motivating message and vision
  • Making expectations clear and ensuring fairness

Special Features

This highly interactive, participatory workshop includes group discussion, break out sessions, and skill-building activities and challenges.

Who should attend

This program is suitable for managers and supervisors whose people are being asked to do things differently, and to adapt to new initiatives, tools and processes.

Please note that the program’s managerial focus makes it inappropriate for non-managerial, administrative staff or individuals without direct reports.


Tracey Gurton has been lecturing in the Sauder School of Business at UBC for 6 years. During that time she has taught undergraduates, masters students in two faculties, and business executives. She has also taught in similar programs at Simon Fraser University and the British Columbia Institute o...


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