Three Faces of Quality - Online
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Register for Three Faces of Quality to discover how to design and implement systems that drive better patient and business outcomes. The curriculum shows physician leaders how to guide teams toward higher quality health care. It demonstrates the use of performance tools that improve quality and ensure patient safety. By the end of the course, physician leaders will have explored cultures of high reliability, error mitigation and plans to initiate quality movements within organizations.
- The personal leadership characteristics necessary to create sustainable, high-quality health care
- The design details and implementation strategy for a basic quality management system
- Eight common performance improvement tools
- Six traditional strategies for influencing physician behavior to improve quality and cost-effectiveness
- The critical components of an evidence-based medical staff peer review process
- Detail the typical roles of physicians in quality management as well as your current and future role as a physician leader guiding a team in the support of high quality health care.
- State the personal leadership characteristics necessary to create sustainable, high quality health care.
- Outline the design details and implementation strategy for a basic quality management system that leads to the improvement of health-care delivery and ensures patient safety using standard performance improvement tools.
- Describe and demonstrate the detailed application of eight common performance improvement tools, and illustrate their use in the design of a typical performance improvement task.
- Objectively describe the current level of medical care safety, and distinguish adverse events and error.
- Give the definition for a high reliability organization (HRO) and its resultant culture of safety, and provide three examples of how HROs prevent, detect and mitigate errors.
- Detail the principal components of the high reliability culture of commercial aviation and how it has provided a model for medical safety.
- Describe the contents of an effective error disclosure policy and procedure.
- Give a detailed summary of the Just Culture algorithm, and illustrate its application in the institutional response to error and adverse events.
- Summarize the critical components of an evidence-based medical staff peer review process, and construct a tool for the ongoing evaluation of its effectiveness.
- Using the Quality Status Survey Instrument and the AHRQ Culture of Safety Survey, outline a plan for returning to your home institution and initiating a basic quality improvement plan.
- Compare and contrast quality management and re-engineering as alternative approaches to improving quality of processes within health care.
- Describe the principal components of population-based care, and provide examples of each component for a particular chronic condition.
- Describe the six traditional strategies for influencing physician behavior to improve quality and cost-effectiveness.
- Define the three key elements of an alternative model for influencing physician behavior to improve quality.
Method of Participation
To complete this program successfully and claim credit, participants must follow these steps:
- Read the educational objectives provided on the course summary page.
- Attend the sessions or watch all the video lectures for this course (if applicable).
- Read any course materials and complete any required activities.
- Complete the course evaluation and post-test via your dashboard on the Association website. Successful completion of a given activity’s post-test requires a minimum 75% passing score prior to claiming CME credit, with three attempts allowed.
- CME certificates will be available for printing after claiming CME credit.
- Estimated time for course completion is equivalent to the CME credit hours.