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About the course
Dramatic economic shifts, accelerated changes in communication, and the failure of classic institutions have lead to a vast amount of global confusion. Previously, as seen in a number of sectors over the past several decades, design has been used as a systematic approach toward solving wicked problems from constructing city skyscrapers to navigating the early days of the World Wide Web. Public policy by way of this design thinking is the process of actively considering stakeholders needs and desires during policy design in order to effectively develop and create a course of action that attains a desired societal outcome. This seminar introduces participants to the concept of design thinking for policy by way of user-centered design as a means to facilitate both collaborative governance and innovative policy solutions.
By the end of the class, students will be able to:
Define the concept of design thinking in the context of modern and emerging public sector services;
Identify what makes design a tool and distinct process for driving innovative policy solutions;
Develop and apply existing models of policy design for social change at both the local and regional levels; and
Effectively implement user experience research as a means to facilitate both collaborative governance and innovative policy solutions.
Who should attend
This course is for government, nonprofit, and private sector employees interested in design as a tool for innovation in policy-making and collaborative governance.
Trust the experts
Scott Schmidt is an American researcher, designer, and educator. He is currently a Research Associate at the University of Maryland Human-Computer Interaction Lab and Adjunct Professor in the Master of Design Management and Communications program at Georgetown University and Master of Public Admi...