Management Concepts

Available dates

This course has no confirmed dates in the future. Subscribe to be notified when it is offered.

About the course

Supervisors are the linchpin between strategy and execution, yet they are often unprepared for the demands of their role. Examining and discussing real-world examples and participating in experiential exercises, you will gain the skills and foundational concepts to be successful and fully enable those you manage to perform to their highest potential. With a library of 29 half-day, facilitator-led modules, you can choose the topics that address your organization’s needs.

Learning Objectives

Objectives are aligned with OPM competencies, and vary according to the customized selection of modules

Course Topics

Appraising Performance

  • The Performance Cycle
  • Elements of Performance Appraisals
  • Module Capstone: Conducting a Performance Appraisal Meeting

Becoming a Supervisor

  • Attributes of Effective Supervisors
  • Elements of Supervision
  • Leading with Integrity
  • Module Capstone: Supervisor Self-Assessment

Building Effective Teams

  • Characteristics of Effective Teams
  • Building Strong Teams
  • Working with Virtual Teams

Building Emotional Intelligence

  • Understanding Emotional Intelligence
  • Self-Awareness and Management
  • Leading Emotionally Intelligent Teams

Building Relationships through Collaboration

  • Building Relationships
  • Networking
  • Creating a Collaborative Culture


  • The Role of Coaching
  • Effective Coaching Practices
  • Coaching Conversations

Cultivating Motivation and Engagement

  • Inspiring Motivation
  • Fostering Employee Engagement


  • Delegation Overview
  • How to Delegate
  • Module Capstone: Delegating to an Individual

Developing Interpersonal Skills

  • Interpersonal Skills Overview
  • Effective Communication Practices
  • Strengthening Interpersonal Relationships

Diagnosing Performance Issues

  • Common Performance Issues
  • Elements of Performance Diagnosis
  • Supervisory Responsibilities
  • Module Capstone: Diagnosing Performance Issues

Diversity and Inclusion

  • Exploring Workplace Diversity
  • Building an Inclusive Workplace
  • Overcoming Diversity Challenges

Giving and Receiving Feedback

  • Characteristics of Effective Feedback
  • Providing and Receiving Feedback
  • Module Capstone: Giving and Receiving Feedback

Improving Performance and Productivity

  • Aligning Goals and Performance
  • Performance Planning Conversations
  • Productivity and Time Management


  • Principles of Influencing
  • Influence and the Brain
  • Influencing Techniques
  • Module Capstone: Planning for Influential Conversations

Interviewing Techniques

  • Preparing Interview Questions
  • Conducting Effective Interviews

Making Effective Decisions

  • Decision-Making Overview
  • Decision-Making Framework
  • Types of Decisions

Managing Beyond Generational Differences

  • Practicing Self-Awareness
  • Exploring Generational Perspectives
  • Managing Generational Diversity

Managing Change

  • Navigating Change
  • Leading Others through Change

Managing Conflict

  • Recognizing Conflict
  • Conflict Management Approaches
  • Conflict Resolution Process

Managing Customer Service

  • Identifying Customer Needs
  • Customer Service Skills and Techniques
  • Handling Customer Service Challenges

Managing Projects

  • Project Management Basics
  • Scope, Schedule, and Cost
  • Leading Project Teams
  • Module Capstone: Balance Competing Demands


  • Mentoring Roles and Responsibilities
  • Building a Mentoring Relationship
  • Mentoring Conversations


  • How Negotiation Works
  • Interest-Based Negotiations
  • Module Capstone: The Burning Sailboat

Preparing Effective Writing

  • Planning for Business Writing
  • Using Plain Language
  • Developing an Effective Writing Voice

Promoting Creativity and Innovation

  • Creativity and Innovation Overview
  • Encouraging Creativity
  • Supporting Innovation

Running Effective Meetings

  • Principles of Effective Meeting Planning
  • Facilitating Meetings

Thinking Strategically

  • Thinking Approaches
  • Developing a Strategic Perspective

Working within the Federal Budget Process

  • Federal Budget Overview
  • The Federal Budget Process
  • Budget Formulation and Execution
  • Module Capstone: The Resourceful Supervisor and the Federal Budget Process

Writing Essentials

  • Sentence Structure
  • Writing in the Active Voice
  • Building Paragraphs

Who should attend

This program is designed for aspiring, new, or highly experienced supervisors in the federal government. It meets OPM mandates for new and refresher supervisor training.

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Available dates

This course has no confirmed dates in the future. Subscribe to be notified when it is offered.

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