The Mental-emotional-social Dimension of Leadership (The Financial Academy)

Euromoney Learning Solutions

How long?

  • 5 days
  • in person

What are the topics?

Euromoney Learning Solutions

Disclaimer

Coursalytics is an independent platform to find, compare, and book executive courses. Coursalytics is not endorsed by, sponsored by, or otherwise affiliated with any business school or university.

Full disclaimer.

Reviews

Make sure this course is right for you.

Get unbiased reviews and personalized recommendations.

About the course

This programme is based upon the very successful courses that we delivered for banks in GCC in 2016-2018. We have analysed the feedback from the courses to create this programme. Our experience of running this training have given us the following 3 learning pillars to ensure the success of the programme:

Three Pillars of our Programme

Personalisation: A very positive area of feedback from the courses, was the opportunity for all delegates to go through an emotional intelligence psychometric . This on-line assessment will be sent to all delegates pre-course. The results of this assessment will allow the instructor to benchmark each delegate and ensure that each delegate is able to personalise their development needs.

Coaching: Each individual will be able to get some 121 time with the course tutor. This will allow each delegate to discuss in a confidential arena, the key challenges they face in their leadership. The course leader will also challenge and encourage each delegate to work on their improvement areas.

Practical: The course is packed with case studies; some are designed for GCC Banks, others are sourced from world leading publications.

Our Delivery

Quality Assured: Our design team based in London will, review all materials to ensure that they are quality assured and align with the most up to date research in the arena of emotional intelligence.

Adapted for Banks and Saudi Arabia: Simon McAuliffe our lead trainer on this programme has successfully delivered programmes at the EXCO level in many banks in GCC and more widely across the MENA region.

Focused on Impact: By using a pre-course psychometric we can successfully measure pre-course skills level. Through the coaching based upon the pre-course assessment we can measure the progress of each delegate and ensure impact of the training

Overview

The training will be divided into the following activities and subjects over the 5 days:

Day 1: Overview of Emotional Intelligence (EI) & EI and Leadership Day 2: Emotional Resilience / Stress Management & 121 Coaching Day 3: Motivation & 121 Coaching Day 4: Influencing Others & 121 Coaching Day 5: Conflict Management & Action Planning

Training Objectives

After attending the full programme, participants will be able to:

  • Understand the biological basis and business case for emotional intelligence
  • Recognize the core emotional intelligence skills in work life and relationships
  • Focus on specific ways to practice and improve their emotional intelligence
  • Describe the concept of emotional intelligence and how executive leaders can use it
  • State best principles of utilising emotional intelligence in leadership roles in Banks
  • Utilise techniques for stress management and resilience in their roles at Bank
  • Use their communication skills to effectively persuade and engage
  • Build rapport
  • Build positive relationships
  • Effectively lead in a matrix / stakeholder environment
  • Align various stakeholders around corporate objectives
  • Motivate your teams to achieve corporate objectives
  • Deploy a diverse range of leadership styles to effectively influence others
  • Develop effective self-awareness
  • Create actions plans to improve their emotional intelligence
  • Deploy their emotional intelligence in their everyday leadership behaviours

Agenda

Day 1

Overview of Emotional Intelligence (EI) & EI and Leadership Session 1 Introduction to Programme

  • Welcome and introductions
  • Objectives of the programme
  • Action planning – “stop, start, continue” model

Session 2 Understanding emotional intelligence

  • What is Emotional Intelligence and how can you use it at Bank?
  • The history of thinking on Emotional Intelligence
  • The work of Daniel Goleman on Emotional Intelligence
  • An attempt at a definition of emotional intelligence: Self-awareness, Emotional resilience, Motivation, Interpersonal sensitivity, Influence, Intuitiveness, Conscientiousness
  • Can you measure EQ as well as IQ? How important is EQ?

Session 3 Implementing emotional intelligence at Bank

  • Group exercise: How to develop these different skills at Bank
  • Case study: Using EQ to advise a Marketing specialist at Bank who has been experiencing some work-related difficulties recently

Session 4

  • Leading with Emotional Intelligence – Being an Effective & Inspirational Leader
  • Styles of leadership
  • Situational leadership model
  • The concept of “maturity in the role”
  • Approaches:- directing, coaching, supporting, delegating
  • The implications of using an inappropriate style
  • Adopting a different style of leadership depending on the person
  • Effective communication - How do I come across
  • How does my style of communication affect the team
  • Am I a good communicator
  • Tools for effectively communicating with the team

Session 5 Understanding the results of your emotional intelligence (TEIQue) results

Assessment: Each delegate will be handed out the results of their emotional intelligence survey. Each individual will receive their own personal results.

  • Participants receive their individualised results
  • Participants come to understand what their results mean
  • Feedback undertaken in plenary session

*Day 2 *

Emotional Resilience / Stress Management & 121 Coaching

Session 1 Mental Agility and Well Being

  • Your mood is contagious!
  • Re-framing difficult and challenging situations
  • Working out your areas of control and influence

Session 2 The Mind-Set of Peak Performance The concept of positive expectancy Energy management

Session 3 Dealing Effectively with Pressure

  • Effective planning tools
  • Physiological cues that tell you are under pressure
  • Tips on how to deal with times that you are at the edge of your capacity

Session 4 Stress and crisis management and developing resilience

  • Stress statistics from the US and the UK: do these statistics apply at Bank
  • Stress management introductory video
  • How international firms are seeking to manage the issue of resilience
  • Consequences of not managing one’s stress levels: physiological, psychological and health impacts of bad self-management
  • Ten techniques to optimise one’s stress levels that actually work
  • Tips on effective stress management
  • How effective time and stress management will instil confidence in others
  • Group work: Participants discuss resilience and what they are going to do in order to manage their workloads effectively
  • Committing to developing one’s resilience at Bank
  • Action planning: putting the course into practice at Bank

Session 5 Group 1: 121 Coaching / Read Back Session on Emotional Intelligence

  • One part of the group will engage with the trainer to gain a read back on their personal emotional intelligence results
  • The coach will work with the coachee to work on their personal leadership objectives
  • An action plan will be created at the end of the coaching session to develop their emotional intelligence

Session 5 Group 2 & 3: Emotional Intelligence Case Study

  • The two other parts of the group not involved in the coaching will cover a large case study
  • The case study will be from well-respected publication
  • In teams, delegates will prepare a short presentation for tomorrow on what they have learned   Day 2: Motivation & 121 Coaching

Session 1 Presentation from Groups 2 & 3 on Emotional Intelligence Case Study

  • Delegates present back their learning points impact on their client meetings from the last course.

Session 2 A look at traditional approaches to motivation – do these approaches work in Bank today?

  • Maslow’s hierarchy of needs – did it apply and does it still apply?
  • Herzberg’s two factor theory – is it possible to be motivated and demotivated at the same time?
  • Modern research on motivation (Steven Reiss) – how does it apply in the banking sector?
  • How the motivator needs to be motivated

Session 3 Motivating Employees

  • A sample case study of a Bank employee who is not motivated
  • Analysis and discussion: what has gone wrong as regards this employee
  • How to re-motivate the individual
  • Participants undertake flip-chart presentations and mutual discussion

Session 4 Twenty ways to motivate your staff in the banking sector

  • How to provide a sense of fun and enjoyment
  • How to encourage participation and involvement
  • Using competition between team-members appropriately
  • Linking tasks with goals
  • Giving feedback effectively
  • Providing the right level of trust
  • Is there a way to use anxiety effectively?
  • Providing a controllable and consistent environment – insofar as possible
  • Giving challenges to those reporting to you
  • Other techniques that can be used at Bank
  • Participants commit to action planning in order to motivate their teams   Session 5 Group 2: 121 Coaching / Read Back Session on Emotional Intelligence

  • One part of the group will engage with the trainer to gain a read back on their personal emotional intelligence results

  • The coach will work with the coachee to work on their personal leadership objectives

  • An action plan will be created at the end of the coaching session to develop their emotional intelligence

Session 6 Group 1 & 3: Inspirational Leadership Case Study

  • The two other parts of the group not involved in the coaching will cover a large case study
  • The case study will be from well-respected publication
  • In teams, delegates will prepare a short presentation for tomorrow on what they have learned   Day 4: Influencing Others & 121 Coaching

Session 1 Presentation from Groups 2 & 3 on Emotional Intelligence Case Study

  • Delegates present back their learning points impact on their client meetings from the last course.

Session 2 Creating trusted relationships that can withstand challenging times

  • What are the characteristics of trust based relationships
  • How can you create more trust in your relationships
  • How getting through challenging moments can actually increase lunch
  • The concept of client / colleague affinity

Session 3 Analysing your colleague and gaining rapport with them

  • Analysing the communication style of the Client
  • Fast paced versus slow paced
  • People versus task
  • Amiable, analytical, driver, expressive
  • Right-servicing your client – ensuring that the client is not under or over serviced

Session 4 The influence Model and its importance and how to use it in BANKS

  • What do we mean by influencing skills and the difference between formal authority, manipulation and influence
  • What are the key skills needed in this environment
  • Introduction to Cohen’s Influence Model and you can apply this in your relationships with counterparts

Session 5 Group 3: 121 Coaching / Read Back Session on Emotional Intelligence

  • One part of the group will engage with the trainer to gain a read back on their personal emotional intelligence results
  • The coach will work with the coachee to work on their personal leadership objectives
  • An action plan will be created at the end of the coaching session to develop their emotional intelligence   Session 6 Group 1 & 2: Influencing Stakeholders Case Study

  • The two other parts of the group not involved in the coaching will cover a large case study

  • The case study will be from well-respected publication

  • In teams, delegates will prepare a short presentation for tomorrow on what they have learned

Day 5: Conflict Management and Action Planning Strategies

Session 1 Presentation from Groups 1 & 2 on Influencing Others Case Study

  • Delegates present back their learning points impact on their client meetings from the last course.

Session 2 The Thomas-Kilmann Conflict Mode Questionnaire – Your Preferred Conflict-Handling Style

  • What is your preferred conflict-handling style?
  • Competing – getting you own way at the expense of the other party
  • Avoiding – pretending that the conflict is not there
  • Accommodating – letting the other party get their way
  • Compromising – meeting the other party in the middle
  • Collaborating – finding a WIN/WIN solution
  • Which, if any, of these conflict-handling styles is best according to the situation
  • Analysis of your working relationships and your personal use of conflict handling modes
  • Which do you prefer (scoring the questionnaire)

Session 3 Dealing effectively with challenging interactions

  • What is a solution driven approach?
  • Dealing with objections and disappointment positively
  • Revisiting and discussing expectations
  • Re-framing stakeholder relationships – creating more positive outcomes
  • How being solution driven helps us to move from seeing obstacles to managing situations
  • Effectively handling client / stakeholder complaints
  • Not taking it personally: The key skill in being professional and not letting these situations personally affect you

Session 4 Case Simulation: Dealing with a serious stakeholder issue

  • Case Study on how participants would apply what you have learned in specific situation
  • Discussion and group feedback
  • Handling situations in the future   Session 5 Presentation of Emotional Intelligence Leadership Action Plans

  • Each delegate presents back their learning points

  • Course summary

  • Course evaluation

  • Delegates will have a final opportunity to complete an action plan to commit themselves to new practices and behaviours on their return to work

Close

Experts

Simon McAuliffe

For over 20 years, Simon has facilitated management and leadership with the tools and training needed to deliver outstanding teams and results. Specializing in fast-paced, complex corporate environments, Simon works with you to achieve the desired goals, teamwork, participation and consensus. H...

Videos and materials

The Mental-emotional-social Dimension of Leadership (The Financial Academy) at Euromoney Learning Solutions

From  $3,732

Something went wrong. We're trying to fix this error.

Thank you for your application

We will contact the provider to ensure that seats are available and, if there is an admissions process, that you satisfy any requirements or prerequisites.

We may ask you for additional information.

To finalize your enrollment we will be in touch shortly.

Disclaimer

Coursalytics is an independent platform to find, compare, and book executive courses. Coursalytics is not endorsed by, sponsored by, or otherwise affiliated with any business school or university.

Full disclaimer.

Because of COVID-19, many providers are cancelling or postponing in-person programs or providing online participation options.

We are happy to help you find a suitable online alternative.