Weatherhead School of Management
The Foundational Element of Healthy Relationships and Effective and Productive Teams
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About the course
Author Stephen Covey once said that “trust is the glue of life... it’s the most essential ingredient in effective communication [and] the foundational principle that holds all relationships.” Trust is essential to a team’s ability to share ideas openly, collaborate willingly and contribute without reservation. While the link between trust and high performance is clear, distrust and disengagement are also clearly linked. How can teams address this self-perpetuating cycle which can gradually erode relationships and productivity? This program focuses on the complexities of establishing, building, maintaining and repairing trust. Through discussion, application exercises and reflection, participants will leave with tools and insight for safeguarding trust within teams.
The elements of effective trust
What behaviors build and break trust
Understand the four primary phases of trust
- Establishing trust - starting/developing relationships
- Building trust - strengthening new relationships
- Maintain trust - sustaining an optimal level
- Rebuilding trust - overcoming the history of damaged relationships
As a result of attending this program, participants will:
- Learn five key elements of trust
- Discover behaviors that either enhance or erode trust
- Understand how to communicate in a way that builds trust
- Understand the four primary phases of trust
Who should attend
Middle managers, high potential leaders, senior leaders - anyone who leads or manages people
Trust the experts
Dr. Ellen Burts-Cooper is the senior managing partner of Improve Consulting and Training Group, a firm that provides personal and professional development training, coaching and consultation. Improve has been featured in Time Magazine, Black Voices, Smart Business Magazine and Bloomberg Businessw...