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Nanyang Technological University Center for Continuing Education

Available dates

Nov 27—28, 2019
2 days
SGD 631 ≈USD 462
SGD 315 per day


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About the course

This modular programme provides practice in the skills which every assistant manager must have in order to achieve personal success. Participants will become more aware of their own managerial and leadership styles and throughout the programme will be engaged in exercises that pinpoint their strengths and bring to light opportunities for development and improvement. Interactive activities take them through the full spectrum of management activities ranging from leading successful teams, time management, managing change, running meetings, managing conflict etc.


At the end of this programme participants will be able to:

  • Learn how to build effective teams through good leadership and management
  • Manage their time better
  • Understand change, why people resist change and how to overcome this resistance
  • Run effective meetings
  • Develop win- win solutions when resolving conflict
  • Use and develop their emotional intelligence
  • Improve their problem solving and creative thinking skills
  • Learn how to manage and communicate across the different generations



Module 1 : Team Leadership

  • 1.1 : Creating Successful Teams
  • 1.2 : Building Successful Teams
  • 1.3 : Stages of Team Development and Working Together

Module 2 : Developing Engagement with all Levels of Staff

Module 3 : Time Management

Module 4 : Understanding Change, Why People Resist Change, and How to Overcome Resistance to Change

  • 4.1 : Managing Change - Leading Your Organisation Through Transformational Change
  • 4.2: The Square Wheels of Managing and Leading Change
  • 4.3 : Exploring Change – Barriers and Different Reactions
  • 4.4 : Strategies to Manage Change 4.5 : Managing Change and Dealing With Resistance

Module 5 : Facilitating Effective Meetings

Module 6 : Managing Conflict : Understand the Requirement and Techniques to Successfully Resolve Conflicts

  • 6.1 : Understanding Conflict
  • 6.2 : Causes of Conflict
  • 6.3 : Managing Conflict – Thomas Kilman Model
  • 6.4 : Personality and Conflict

Module 7 : Understanding Emotional Intelligence

  • 7.1 : IQ v’s EQ
  • 7.2 : Daniel Goleman’s Emotional Competency Framework
  • 7.3 : Developing Emotional Intelligence

Module 8 : Building Trust and Respect

Module 9 : Problem Solving and Creative Thinking

Module 10 : Managing and Communicating Across the Generations

Who should attend

All leaders and managers who are responsible for leading their people towards greater performance excellence

Trust the experts

Madeline Ernest

Madeline Ernest s a senior consultant and has more than 10 years of experience in education and in-house training. Madeline has a varied and exciting career path. She started as an educator. After which, she made the exciting leap into the world of advertising and brand communications where she c...


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