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Nanyang Technological University Center for Continuing Education

Systems Thinking and Process Improvement

Available dates

Nov 11—12, 2019
2 days
Singapore
SGD 835 ≈USD 613
SGD 417 per day

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About the course

The course introduces the fundamentals, methodologies and practices of Systems Thinking for problem solving and process improvement. The emphasis is on developing a systemic mindset in dealing with problem situations concerning issues, processes, organization and capability building.

Objectives

Participants will learn to:

  • Appreciate the benefits of Systems Thinking and relevant systems methodologies, and a systemic approach to deal with increasingly complex and challenging problems in businesses, organisations, systems and projects.
  • Apply a soft systems thinking methodology for problem definition, resolution, and continual process improvement in businesses & organisations.

Outline

PART A: PARADIGM SHIFT

Systems Thinking & Managing Complexity

  • Changing pattern of thought; and paradigm shift in the nature of organisation and nature of inquiry

Systems Principles

  • Openness, purposefulness, multi-dimensionality
  • Emergence, Emergent property,
  • Complexity, Requisite Variety, Parsimony, counter-intuitive.
  • Edge of Chaos, organized and controlled complexity.

PART B: SYSTEMIC METHODOLOGY

Soft Systems Methodology (SSM)

  • Systematic vs. Systemic, hard vs. soft systems thinking
  • Systemic methodology: Problem identification, Situational awareness and appreciation of problematic situations, Rich-picture, naming the relevant systems, Root-definition involving (XYZ: what, why and how), CATWOE Analysis, Conceptual models, exploring solution space, Gap analysis, feasibility and desirability of change initiatives.

Systems Thinking, Systems Engineering & Architecture

  • Fundamentals of Systems Engineering Process: Business case, concept definition, mission analysis, stakeholders’ needs and requirements, Concept of operations (ConOps) and Operational concept (OpsCon).
  • Life-cycle Vee model: Interdependence of Systems thinking, project management and systems engineering.

PART C: GROUP WORK-APPLICATION OF SYSTEMS METHODOLOGIES

Application of Systemic Methodology

  • Participants will form groups to explore and identify a problem situation (reasonably complex), in business, organization, or society which are in need of improvement through deeper investigation.
  • Participants are encouraged to dialectically comparing the real world with idealized models to stimulated discussions and mutual learning.

Presentation of Group Work

  • Sharing and reflection on lessons learned.

Who should attend

  • Enterprise/organisational leaders and managers
  • Senior project engineers and project/program managers
  • Systems engineers and systems architects
  • Executives in engineering & operations, technology & commercial development in commerce and industries, as well as government departments, agencies & authorities.

Trust the experts

Khim Teck Yeo

Dr Khim-Teck Yeo has been an Associate Professor, Head of Division (Systems and Engineering Management), the establishing Programme Director for MSc(Systems and Project management), School of Mechanical & Aerospace Engineering, NTU.. He has also been a visiting scholar to Sloan School of Mana...

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