Succeeding in Virtual Teams and Work

Kelley School of Business

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Kelley School of Business


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Who should attend

This certificate program is for people who work and manage others in remote team environments. Whether you’re new to a virtual team or a veteran in remote work, the coursework incorporates the latest technologies and strategies to promote collaboration and success as you pursue individual and team-based goals. Working with Kelley faculty and your peers, you will design work processes and share feedback.

About the course

Find success in leading virtual teams.

This online business certificate program is designed to help managers and project leaders overcome the unique challenges of remote teams. Our goal is to teach you to identify the individual-level challenges of team members, then equip you with skills and strategies to overcome those challenges. Together, we’ll explore technology and tools, processes, and communication channels that can be applied immediately to your work environment. Our award-winning Kelley faculty are ready to help business leaders find success in all aspects of virtual and remote management

Key Takeaways

.People who earn the online leadership certificate will:

  • Recognize and overcome the unique challenges of virtual collaboration, communication, and conflict management in virtual teams
  • Identify the individual-level challenges of working remotely and gain insights on strategies to overcome these challenges
  • Learn about the adoption and use of technologies and communication channels in virtual work and collaboration
  • Use the concepts of group development and shared understanding to design a project work plan to meet project objectives, as well as the needs of team members with different goals
  • Design work processes to enable creativity, the generation of ideas and alternatives, and to promote effective team decision-making
  • Understand the range and capabilities of the variety of tools available to support collaboration in virtual teams through an applied, case-based approach
  • Have a capstone experience to learn and apply best practices in the use of web conferencing, collaboration, file management, and project management tools


The Kelley School of Business is nationally recognized for its innovative online programs. This 12-week program is delivered by full-time faculty members from the No. 1–ranked Kelley Online MBA Program as recognized by U.S. News & World Report.

This certificate will require three to four hours of work per week, including a virtual live session. These synchronous sessions will include discussions and group exercises. In addition to live sessions that allow for real-time interaction with peers and faculty, there will also be discussion forums for information gathering and sharing. One-on-one time with faculty will also be facilitated on a case-by-case basis.

The curriculum is divided into four three-week courses. Each course begins the first full week of the month and runs for three consecutive weeks. Register for all four courses at once to earn your certificate or take individual courses as your schedule allows and complete all courses within two years to earn your certificate.

Course 1: Characteristics and Strategies of High-Performance Virtual Teams

Unique challenges and opportunities for virtual teams. Why do teams struggle to transition to a virtual environment? What special considerations must managers expect and overcome when leading a virtual environment?

Keys to effective interaction in a virtual environment. How do virtual teams establish rules and expectations that lead to high performance? What are the unique group dynamics in a virtual team that enhance productivity?

Managing virtual team communication and conflict. What’s the right and wrong type of conflict? How do you augment traditional conflict management strategies to operate in virtual environments?

Course 2: Working & Collaborating Virtually—Individual Issues and Success Factors

Work-from-home, telecommuting, remote works, and virtual teams are increasingly becoming norms in many organizations for a variety of reasons. Employees need to prepare themselves to excel in these changing work conditions that are strikingly different from a traditional face-to-face work environment. They need to master not only technologies, such as Zoom, Microsoft Teams, Slack, Jive, and Yammer, but also be effective in how they communicate through these technologies.

Research has shown that some employees feel lonely, left out, and less engaged working remotely, leading to low job satisfaction and performance, while others shine and perform better when working from home. This course will help you find an answer to this paradox—why some employees thrive in the virtual world while others find it challenging.

Course 3: Leading Virtual Teams

Leading virtual teams is both similar to and different from leading teams which work primarily face-to-face, because technology enables new ways of working. This course will describe principles and actionable advice for designing how virtual teams work to accomplish goals. It explains techniques for the two primary activities that teams perform: 1) creativity and generation, 2) making choices.

Course 4: Tools & Techniques for Collaboration in Virtual Teams

There are myriad tools and associated techniques that can be used in support of virtual teams. These include web conferencing tools like Zoom, Skype, and WebEx; file management tools such as Box, Dropbox, OneDrive, and Google Drive; collaboration tools such as Microsoft Teams, Google Docs, and Slack; and project management tools such as Jira, Basecamp, and Asana.

Often, how these tools are used is as important as the tools themselves. We will take an applied, case-based approach to understanding the effective use of these tools in a workplace setting. Participants will be able to apply the key learnings from prior modules to arrive at best practices for their contexts.


Hillol Bala

Areas of Expertise IT-enabled business process change and management, IT use and impacts, Strategic use of IT in health care, Enterprise systems implementation Academic Degrees PhD, Information Systems, University of Arkansas, 2008 MBA, Texas Tech University, 2003 MS, Information Systems, Texas ...

Alan Dennis

Areas of Expertise Collaboration Technologies, Priming Nonconscious Cognition, Data Communications, The Internet Academic Degrees PhD, Business Administration, University of Arizona, 1991 MBA, Queen''s University, 1984 BS, Computer Science, Acadia University, 1982 Professional Experience Co-Fo...

Ernest O'Boyle

Areas of Expertise individual differences, Dark Triad of personality, counterproductive work behavior, research methods, ethics Academic Degrees Ph.D., Virginia Commonwealth University, 2010 Awards, Honors & Certificates 2016-Collegiate Teaching Award, Tippie College of Business, Universit...

Ramesh Venkataraman

Areas of Expertise Data Modeling, Heterogeneous Databases, Virtual Teams and Groupware, Usability in Mobile Systems, Software Engineering, Database Design Academic Degrees PhD, Business Administration, University of Arizona, 1995 MS, Computer Science, University of Iowa, 1993 BE, Computer Scienc...

Succeeding in Virtual Teams and Work at Kelley School of Business

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Coursalytics is an independent platform to find, compare, and book executive courses. Coursalytics is not endorsed by, sponsored by, or otherwise affiliated with any business school or university.

Full disclaimer.

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