Structured Problem Solving

Goizueta Business School

Goizueta Business School

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Who should attend

For professionals who often face complex business challenges.

About the course

How to Approach Problems Like a Management Consultant will give you the tools to bring order and clarity to even the messiest of problems. You’ll learn the processes and principles often used by management consultants who work on problems of all shapes and sizes and gain a framework for approaching problems in a way that leads to effective solutions.

HOW IT WORKS

How to Approach Problems Like a Management Consultant is designed for professionals who are often tasked with complex business challenges. In this course, you’ll learn the value of a structured problem-solving approach, develop your own action plan, and execute that plan to find a solution. This course applies to the Strategy and Change Management certificate programs.

Course Takeaways

  • Define – Learn how to bring fresh eyes to tough situations and clearly define your problem.
  • Frame – Get a formula that can help you make sense and bring order to even the most intractable problems.
  • Solve – Explore how to break down your problems and execute your plan for the solution.

DELIVER ANSWERS

Don’t waste any more time getting stuck on a problem. Become more effective and efficient in your job by employing the principles of structured problem solving.

DEFINE AND BREAK DOWN THE PROBLEM

Understand the need for a structured approach to problem-solving, and recognize the principles that enable effective work. Get clarity on the real problem to be solved, identify the issues to be addressed, and structure them into a hierarchy that enables focused work.

PLAN THE WORK

Identify the tasks required to work through the issues, and identify sources of information and input. Prepare a clear statement of work, and organize tasks into manageable workstreams.

WORK THE PLAN

Engage external players and condition project team members for high-impact problem-solving. Facilitate insightful conclusions from the work and creative thinking about potential solutions.

BUILD THE CASE

Build and test a case for action based on strong logic and evidence.

MAKE THE CASE AND START THE CHANGE

Communicate the case for action in a persuasive manner to generate buy-in and action.

Experts

Patrick Noonan

Biography Professor Noonan came to Goizueta in 1993 from the faculty of the Harvard Business School, where he earned his Ph.D. in Decision Sciences. He also holds a BS in Engineering & Applied Science and an MBA, both from Yale University. He served as Goizueta''s first Associate Dean for ...

Lynne Segall

Biography Lynne Segall 99MBA is a Lecturer at Emory University''s Goizueta Business School. Segall joins Goizueta after spending 15 years with Accenture, where she served as Director of Talent and Organization Offering Development. She earned her undergraduate degree from Northwestern University ...

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Structured Problem Solving at Goizueta Business School

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