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Brookings Institution

Strategies for Conflict Resolution

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Next dates

Jun 5—6
2 days
Washington, District of Columbia, United States
USD 1995
USD 997 per day
Jun 1—2, 2020
2 days
Washington, District of Columbia, United States
USD 1995
USD 997 per day

Description

Every workplace experiences conflict. But persistent disputes can sap your employees’ morale, damage professional relationships and weaken organizational results. Assess your personal conflict style. Identify the behavior patterns you exhibit during stressful situations. Acquire alternative approaches to diagnosing and resolving conflicts. And practice and receive feedback on your new skills.

“The course required me to do some deep reflection, and it provided useful tools. The experience was phenomenal. I feel empowered.” – Class participant

OPM Competency: Conflict Management

MSL Credit Hours: 1

Program Benefits:

  • Recognize the causes and consequences of conflict
  • Examine the basic approaches to conflict management
  • Develop critical communication and facilitation skills
  • Learn to make sound strategic choices in conflict intervention and resolution
Brookings Institution

Communicating for Success

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Next dates

Dec 11—12
2 days
Washington, District of Columbia, United States
USD 1995
USD 997 per day

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Description

Strong communication skills enhance your ability to lead. Learn how to convey information more clearly, concisely and authentically. Effective communication also helps you create buy-in with a diverse group of stakeholders from different cultural and professional backgrounds.

“I was recently promoted. One of my new responsibilities is restructuring a program that has been in place for 20 years. Class takeaways will make me much better able to communicate the benefits and address employee concerns.” – Class participant

OPM Competency: Communications

MSL Credit Hours: 1

Program Benefits:

  • Develop communication strategies for yourself and your organization
  • Learn to speak honestly, powerfully and with integrity
  • Use various communication channels effectively