About the course
Growing uncertainty, increasing competition, and rising customer demands have intensified the pressure on companies around the globe to provide exceptional service and create unprecedented customer value. As you confront this ever-changing business landscape, or the unfamiliar territory, you need to have the necessary strategies, tools, and techniques to lead with vision and confidence. This course provides innovative strategies and tools necessary to unleash a leadership culture across the organization and gain a customer-strategic perspective on your personal strengths to deliver superior value.
By rethinking your approach to management, leadership, and strategy creation process, you will strengthen your individual capabilities, explore how to deliver superior value, link strategies with operations, create a sense of urgency, and sustain organizational performance.
- Mastering personal and company credibility
- Building an extraordinary, creative management team
- Leading change within your organization to achieve superior customer value
- Developing talent from a strategic perspective and creating a culture of leadership in order to build productive teams
- Crafting your company’s mission, vision and values
- Implementing your mission, vision and values to enhance effectiveness
Videos and materials
Because of COVID-19, many providers are cancelling or postponing in-person programs or providing online participation options.
We are happy to help you find a suitable online alternative.