Who should attend
- Union leaders
- HR and labor relations professionals
- Managers and executives working in a union environment
About the course
Approach the grievance and arbitration process as an opportunity to advance organizational strategy, goals, and objectives while improving relationships within the organization. Participants learn how to mediate disputes between and among managers, supervisors, employees, and union representatives make strategic choices within the grievance process while improving labor-management relations.
Strategic grievance handling approaches the grievance and arbitration process as an opportunity to advance organizational strategy, goals, and objectives, while at the same time improving relationships within the organization.
This course teaches you the different purposes and scopes of competitive and collaborative dispute resolution systems and how they can be applied to the grievance process. It approaches grievance handling as involving three sometimes contradictory skills and activities: investigating, advocating, and resolving. Key emphasis is placed on developing participants' communication skills within the grievance process through role-play and feedback.
Key Course Takeaways
- Make strategic choices within the grievance process
- Analyze grievances to explore strategic options
- Investigate workplace practices and behavior
- Promote effective conflict management at all levels of the organization
- Improve labor-management relations
- Strategically prepare and present a grievance case
Mr. Arthur Matthews, J.D is on the consulting faculty at Cornell University School of Industrial and Labor Relations. He is also a mediator and an arbitrator. Mr. Matthews holds a Juris Doctor from the Howard University School of Law. He teaches within NYU Wagner''s Capstone program as well as co...
Ellen Gallin Procida has been teaching the art of arbitration advocacy for nearly 20 years. During her career as a NYC public school teacher, she first developed the skills necessary for effective advocacy by representing UFT members as the school based union representative in her school. Ellen w...
Because of COVID-19, many providers are cancelling or postponing in-person programs or providing online participation options.
We are happy to help you find a suitable online alternative.