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Nanyang Technological University Center for Continuing Education

Stay Calm and Stand up: Becoming More Assertive in the Workplace

Oct 21—22, 2019
2 days
SGD 631 ≈USD 460
SGD 315 per day

How it works


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Assertive does not equate to Aggressive or Arrogant. These are all 3 different states. Assertiveness lies between passivity and aggression. Being assertive is standing up for your own personal rights and expressing your beliefs without violating others' rights. Assertive people influence others in positive ways, are non-judgmental and adopt a proactive rather than a reactive approach. In this Assertiveness Training Course, you will learn the various building blocks from enhancing your self esteem, listening skills to learning to say "No". From either a passive or aggressive person, you can develop to a more assertive person. This will increase your confidence and effectiveness in handling conflicts and constructive dialogue with others.


At the end of this 2-day interactive Assertiveness Training Course, you will be able to:

  • clarify your rights as a representative of your organisation
  • identify and overcome barriers to assertiveness
  • communicate assertively



  • What is assertiveness?
  • Benefits of assertiveness
  • Areas that require assertiveness

Understanding Basic Human Behaviour

  • McGregor’s Theory X and Y
  • Maslow’s Hierarchy of Needs
  • Motivation theories

Your Personal Rights

  • Your rights in dealing with others
  • Definition of individual’s basic rights

Three Types of Behaviours

  • Characteristics of passive, aggressive and assertive persons
  • Communication styles of passive, aggressive and assertive persons

Seven building blocks to become more assertive

  • Enhance your good self-esteem
  • Be an active listener
  • Learn how to say “NO”
  • Communicate assertively
  • Ask assertively
  • Give and take constructive feedback
  • Give and take criticism

Instructional Methodology

Lecturettes, videos, role plays, self-evaluation exercises, case studies, discussion and presentation.

Who should attend

This 2-day self-reflective Assertiveness Training Course is designed for either passive or aggressive executives who want to be more assertive so that they can discharge their work functions more assertively.


Michael Lum holds a Bachelor of Accountancy from National University of Singapore and a Master of Commerce from the University of New South Wales, Sydney. To hone in his skills as a trainer, he pursued a Graduate Diploma (Training and Development) from Civil Service College, Singapore and a Certi...

Next dates

Oct 21—22, 2019
2 days
SGD 631 ≈USD 460
SGD 315 per day

How it works

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