Stay Calm and Stand up: Becoming More Assertive in the Workplace
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Assertive does not equate to Aggressive or Arrogant. These are all 3 different states. Assertiveness lies between passivity and aggression. Being assertive is standing up for your own personal rights and expressing your beliefs without violating others' rights. Assertive people influence others in positive ways, are non-judgmental and adopt a proactive rather than a reactive approach. In this Assertiveness Training Course, you will learn the various building blocks from enhancing your self esteem, listening skills to learning to say "No". From either a passive or aggressive person, you can develop to a more assertive person. This will increase your confidence and effectiveness in handling conflicts and constructive dialogue with others.
At the end of this 2-day interactive Assertiveness Training Course, you will be able to:
- clarify your rights as a representative of your organisation
- identify and overcome barriers to assertiveness
- communicate assertively
- What is assertiveness?
- Benefits of assertiveness
- Areas that require assertiveness
Understanding Basic Human Behaviour
- McGregor’s Theory X and Y
- Maslow’s Hierarchy of Needs
- Motivation theories
Your Personal Rights
- Your rights in dealing with others
- Definition of individual’s basic rights
Three Types of Behaviours
- Characteristics of passive, aggressive and assertive persons
- Communication styles of passive, aggressive and assertive persons
Seven building blocks to become more assertive
- Enhance your good self-esteem
- Be an active listener
- Learn how to say “NO”
- Communicate assertively
- Ask assertively
- Give and take constructive feedback
- Give and take criticism
Lecturettes, videos, role plays, self-evaluation exercises, case studies, discussion and presentation.
Who should attend
This 2-day self-reflective Assertiveness Training Course is designed for either passive or aggressive executives who want to be more assertive so that they can discharge their work functions more assertively.