Solving Complex Problems - a Systems Thinking Approach
In todays world characterised by complexity and uncertainty, organisations face a multitude of issues, all of which are complex and inter-connected. The issues are aggravated by a poor appreciation of the whole situation – much like 4 blind men each feeling a part of an elephant. As a result, What is the real problem? becomes a common refrain at senior management.
This programme introduces an approach to managing complexity using Systems Thinking. It enables the participants to appreciate the BIG picture and the inter-connections between the subsystems. The participants will gain an insight into separating symptoms from real causes, and find high leverage points to implement effective solutions.
Benefits to You
Through this programme, participants will increase their problem solving capability, thereby bringing long-lasting efficiency and improvement at the workplace. In addition, the ability to appreciate the big picture enables them to formulate strategies, leading to aligned effort, less wastage, and ultimately improved revenue and profit margins.
This programme enables the participants to:
- Analyse an issue in terms of components and their inter-connections
- Synthesise perspectives from different stakeholders into a coherent picture
- Assess the situation with a systems-level perspective
- Identify the symptoms, root cause and consequences of a complex issue
- Resolve the complex issue by creating or identifying new paradigm, new mindset, new leverage points and/or new action
The 2-day programme comprises:
- Overview and concept of complexity – the Beer Game
- Concept of Systems Thinking and its application
- What is the real problem? - Separating symptom from root cause
- What is causing the problem? - Appreciating the underlying structures
- Identifying leverage
- Consolidating and application tips
Who should attend
Level 3 - New Managers
Level 4 - Managers &
Level 5 - Senior Managers & Directors - who deal with complex issues that seems never to go away no matter what has been tried and who face problems with multiple facets and perspectives.