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Western Ontario University

Shifting From Positions to Interests

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Discover why shifting the discussion from positions to interests is a secret to success, and why this is one of the most difficult skills to master. Examine techniques to accomplish this shift, and learn how to differentiate between interests and issues. Explore the subtleties of conflict resolution.


  • Why people take positions and the ways in which positions are expressed
  • Naming interests in a way that facilitates problem-solving
  • Application of skills and concepts to real and fictional situations

What to Expect

This is an interactive workshop, which may include lectures, group exercises, role-play and discussion. Come prepared to share your experiences, opinions and perspectives with the class. There are no exams, quizzes or homework!


Janine Higgins has been in private practice since 1993. Her mediation practice includes a wide variety of issues, both legal and non-legal including family, insurance, estate and business law as well as workplace and organizational conflicts. Her facilitation work overlaps with mediation since ...


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