Service Quality, Project Management & Change Leadership

Schulich Executive Learning Centre

How long?

  • 2 days
  • in person

Schulich Executive Learning Centre

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Who should attend

Past attendees have included current or future leaders from across multiple industries, such as consulting, consumer packaged goods, distribution, food, healthcare, logistics services, manufacturing, retail, technology, third-party logistics, building materials, chemical, aerospace and utilities/energy/resources.

Individual modules of this program are available as standalone courses. Go to “View Modules” on the details page for registation links.

About the course

Meeting Customer expectations profitably.

  • Develop a service quality mission to protect margins and grow market share
  • Build the metrics and benchmarks for best-in-class performance
  • Develop strategies for customer retention in a dynamic marketplace

Project Management / Change Management

Executing on-time, on-budget, in-scope while managing diverse stakeholders with competing objectives.

  • Identify and apply key project management success factors
  • Capture the benefits of ‘change’ quickly and minimize resistance.
  • Lead change effectively
  • Recognize and manage resistance
  • Anticipate and minimize trouble spots

Experts

Joseph Sherren

Biography Joe Sherren, President of Ethos Enterprises Inc., is a management effectiveness expert who has spoken to more than 4,000 audiences in over 30 countries in the areas of leadership, team development and group motivation. His corporate experience includes 25 years in senior management posi...

Mark Thomas

Areas of expertise Strategic Networks Organizational Practices Institutional Change Competencies Personal and Managerial Development Biography Mark Thomas is Associate Dean and Director of International Affairs at Grenoble Ecole de Management, France. Originally an economist (University of York...

Mike Ewing

Mike Ewing has more than 18 years of experience in sales and business strategy, with an emphasis on coaching, negotiation, CRM, marketing, and P&L management. Mike has served over 16 years at American Express, most recently as VP and GM of Travellers Cheques Prepaid Services and Foreign Excha...

Mark Gallant

Mark Gallant is Director of Inventory Planning & Replenishment for The Home Depot Canada. In his role, he optimizes all inventory and in-stock positions across all distribution centres and stores, as well as forecasting and replenishment systems. Mark has 17 years of supply chain experience. ...

Laurie Turnbull

Laurie Turnbull, CITT, PMM, is responsible for implementing supply chain performance improvements for customers of Cole International Inc., a national third-party logistics firm providing customs brokerage, transportation and warehousing services. He has extensive logistics management experience...

Jim Eckler

Biography Jim Eckler is a well-known leader in business operations, executive education and consulting in Canada and internationally. He has served some of the largest organizations in more than 10 industry verticals virtually encompassing the full breadth of the economy. Jim is a graduate in mat...

David A. Johnston

Biography David A. Johnston, PhD, specializes in the areas supply chain management for the Schulich School of Business, York University. Dr. Johnston has successfully researched, taught and also consulted internationally in the area of supply management. Dr. Johnston is a well-respected thought l...

Sarah Friesen

Sarah Friesen leads Friesen Concepts Inc., an independent practice specializing in healthcare procurement solutions. Areas of focus include strategic sourcing transformation, innovation procurement and professional development. Sarah has 20 years of experience in the healthcare sector, and she br...

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Service Quality, Project Management & Change Leadership at Schulich Executive Learning Centre

From  2450 CAD$1,855

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