Service Quality, Project Management & Change Leadership

Schulich Executive Learning Centre

Schulich Executive Learning Centre

Disclaimer

Coursalytics is an independent platform to find, compare, and book executive courses. Coursalytics is not endorsed by, sponsored by, or otherwise affiliated with any business school or university.

Full disclaimer.

Read more about Leadership

Leadership is a form of social influence that doesn't always depend on your position in the company. However, it is true that if you want to foster a ...

Read more about Marketing

Marketing courses will plunge you into the vast field of marketing. In these courses, you will learn a variety of topics that cover each stage of runn...

Read more about Project management

Whether it is developing software programs or launching a new clothing line, taking any project from start to finish requires the application of proje...

Who should attend

Past attendees have included current or future leaders from across multiple industries, such as consulting, consumer packaged goods, distribution, food, healthcare, logistics services, manufacturing, retail, technology, third-party logistics, building materials, chemical, aerospace and utilities/energy/resources.

Individual modules of this program are available as standalone courses. Go to “View Modules” on the details page for registation links.

About the course

Meeting Customer expectations profitably.

  • Develop a service quality mission to protect margins and grow market share
  • Build the metrics and benchmarks for best-in-class performance
  • Develop strategies for customer retention in a dynamic marketplace

Project Management / Change Management

Executing on-time, on-budget, in-scope while managing diverse stakeholders with competing objectives.

  • Identify and apply key project management success factors
  • Capture the benefits of ‘change’ quickly and minimize resistance.
  • Lead change effectively
  • Recognize and manage resistance
  • Anticipate and minimize trouble spots

Experts

Joseph Sherren

Biography Joe Sherren, President of Ethos Enterprises Inc., is a management effectiveness expert who has spoken to more than 4,000 audiences in over 30 countries in the areas of leadership, team development and group motivation. His corporate experience includes 25 years in senior management posi...

Mark Thomas

Areas of expertise Strategic Networks Organizational Practices Institutional Change Competencies Personal and Managerial Development Biography Mark Thomas is Associate Dean and Director of International Affairs at Grenoble Ecole de Management, France. Originally an economist (University of York...

Mike Ewing

Mike Ewing has more than 18 years of experience in sales and business strategy, with an emphasis on coaching, negotiation, CRM, marketing, and P&L management. Mike has served over 16 years at American Express, most recently as VP and GM of Travellers Cheques Prepaid Services and Foreign Excha...

Mark Gallant

Mark Gallant is Director of Inventory Planning & Replenishment for The Home Depot Canada. In his role, he optimizes all inventory and in-stock positions across all distribution centres and stores, as well as forecasting and replenishment systems. Mark has 17 years of supply chain experience. ...

Laurie Turnbull

Laurie Turnbull, CITT, PMM, is responsible for implementing supply chain performance improvements for customers of Cole International Inc., a national third-party logistics firm providing customs brokerage, transportation and warehousing services. He has extensive logistics management experience...

Jim Eckler

Biography Jim Eckler is a well-known leader in business operations, executive education and consulting in Canada and internationally. He has served some of the largest organizations in more than 10 industry verticals virtually encompassing the full breadth of the economy. Jim is a graduate in mat...

David Johnston

David A. Johnston, PhD, specializes in the areas supply chain management for the Schulich School of Business, York University. Dr. Johnston has successfully researched, taught and also consulted internationally in the area of supply management. Dr. Johnston is a well-respected thought leader who ...

Sarah Friesen

Sarah Friesen leads Friesen Concepts Inc., an independent practice specializing in healthcare procurement solutions. Areas of focus include strategic sourcing transformation, innovation procurement and professional development. Sarah has 20 years of experience in the healthcare sector, and she br...

Videos and materials

Service Quality, Project Management & Change Leadership at Schulich Executive Learning Centre

This course has no confirmed dates in the future. Subscribe to be notified when it is offered.


Something went wrong. We're trying to fix this error.

Thank you

Someone from the Coursalytics team will be in touch with you soon.

Disclaimer

Coursalytics is an independent platform to find, compare, and book executive courses. Coursalytics is not endorsed by, sponsored by, or otherwise affiliated with any business school or university.

Full disclaimer.

Read more about Leadership

One evident benefit of joining a leadership course is gaining the knowledge essential for motivating people for high performance. After completing a leadership course, you will be capable of assessing your trustworthiness as perceived by your colleag...

Read more about Marketing

During Marketing courses, you will learn how to develop a business idea and create the right website to promote your product. You will gain the skills to analyze your business performance and make key decisions that improve the efficiency of your bus...

Read more about Project management

Whatever the reason you are considering taking a project management course, there are certain criteria to look for in a course. Undoubtedly, it should meet your needs. If you are a newcomer to the field, a course should provide a complete theoretical...

Because of COVID-19, many providers are cancelling or postponing in-person programs or providing online participation options.

We are happy to help you find a suitable online alternative.