Who should attend
- Level 3 - New Managers
- Level 4 - Managers
About the course
Leaders are instrumental in achieving the strategic vision, goals and priorities into operational plans for their teams. They also need to develop the company’s future leadership pipeline to ensure long term success.
In this programme you will recognise the characteristics of a leader and be instrumental in delivering the service excellence which is align to the organisation’s customer centric strategy. It will provide you techniques to influence and analyse the performance of your team.
Participants will advance their know-how in demonstrating the different leadership styles, be equipped with the skills necessary to successfully lead a service organization with confidence and purpose upon completion of the course.
Recognise the styles in leadership and know when to apply them
Adopt techniques to operationalise the organization’s vision, mission & values
Lead, engage and motivate teams in achieving customer centric strategies
Analyse gaps in performance
Identity and recommend follow up actions for development
Methods to operationalise the strategy
Techniques to engage, influence and motivate teams
Ways to promote customer centric environment
Measure and manage performance
Because of COVID-19, many providers are cancelling or postponing in-person programs or providing online participation options.
We are happy to help you find a suitable online alternative.