Service Leadership

SIM Professional Development

How long?

  • 2 days
  • in person

What are the topics?

SIM Professional Development

Disclaimer

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Who should attend

  • Level 3 - New Managers
  • Level 4 - Managers

About the course

Course overview

Leaders are instrumental in achieving the strategic vision, goals and priorities into operational plans for their teams. They also need to develop the company’s future leadership pipeline to ensure long term success.

In this programme you will recognise the characteristics of a leader and be instrumental in delivering the service excellence which is align to the organisation’s customer centric strategy. It will provide you techniques to influence and analyse the performance of your team.

Course benefits

Business Outcomes

Participants will advance their know-how in demonstrating the different leadership styles, be equipped with the skills necessary to successfully lead a service organization with confidence and purpose upon completion of the course.

Learning Outcomes

  1. Recognise the styles in leadership and know when to apply them

  2. Adopt techniques to operationalise the organization’s vision, mission & values

  3. Lead, engage and motivate teams in achieving customer centric strategies

  4. Analyse gaps in performance

  5. Identity and recommend follow up actions for development

Course outline

  1. Leadership styles

  2. Methods to operationalise the strategy

  3. Techniques to engage, influence and motivate teams

  4. Ways to promote customer centric environment

  5. Measure and manage performance

Service Leadership at SIM Professional Development

From  SGD 642$489

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Disclaimer

Coursalytics is an independent platform to find, compare, and book executive courses. Coursalytics is not endorsed by, sponsored by, or otherwise affiliated with any business school or university.

Full disclaimer.

Read more about Leadership

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Because of COVID-19, many providers are cancelling or postponing in-person programs or providing online participation options.

We are happy to help you find a suitable online alternative.