Who should attend
- Level 1 - Admin & Support
- Level 2 - Supervisor, Executive, & Emerging Managers
About the course
When you go beyond the expectations of your customers and offer an industry-leading experience that truly bowls over them, then such activity is understood as Service Excellence.
In this programme you will be equipped with a service mindset necessary to deliver service excellence. Recognise the typologies of customers to personalise your service approach to go beyond expectations and identify areas of improvements to strengthen customer experience.
Offering excellence in service and customer experience brings the brand to life. Not only will it win new customers, it will build long term customer relationships which will bring the business to the next level.
Participants will be equipped with the know-how in creating excellence in service by adapting their approach to the different customer typologies. Gain confidence in communicating and creating personalised service to go beyond expectations.
Defining a service mindset
Recognise and understand the types of customers to go beyond their expectations
Demonstrate customer centric communication skills
Using empathy to connect and respond to service challenges
Improve positive customer experience with feedback escalation
Because of COVID-19, many providers are cancelling or postponing in-person programs or providing online participation options.
We are happy to help you find a suitable online alternative.