Service Excellence and Service Mindset

SIM Professional Development

How long?

  • 2 days
  • in person

What are the topics?

SIM Professional Development

Disclaimer

Coursalytics is an independent platform to find, compare, and book executive courses. Coursalytics is not endorsed by, sponsored by, or otherwise affiliated with any business school or university.

Full disclaimer.

Read more about Marketing

Marketing courses will plunge you into the vast field of marketing. In these courses, you will learn a variety of topics that cover each stage of runn...

Who should attend

  • Level 1 - Admin & Support
  • Level 2 - Supervisor, Executive, & Emerging Managers

About the course

When you go beyond the expectations of your customers and offer an industry-leading experience that truly bowls over them, then such activity is understood as Service Excellence.

In this programme you will be equipped with a service mindset necessary to deliver service excellence. Recognise the typologies of customers to personalise your service approach to go beyond expectations and identify areas of improvements to strengthen customer experience.

Course benefits

Business Outcomes

Offering excellence in service and customer experience brings the brand to life. Not only will it win new customers, it will build long term customer relationships which will bring the business to the next level.

Participants will be equipped with the know-how in creating excellence in service by adapting their approach to the different customer typologies. Gain confidence in communicating and creating personalised service to go beyond expectations.

Learning Outcomes

  1. Defining a service mindset

  2. Recognise and understand the types of customers to go beyond their expectations

  3. Demonstrate customer centric communication skills

  4. Using empathy to connect and respond to service challenges

  5. Improve positive customer experience with feedback escalation

Service Excellence and Service Mindset at SIM Professional Development

From  SGD 642$491

Something went wrong. We're trying to fix this error.

Thank you for your application

We will contact the provider to ensure that seats are available and, if there is an admissions process, that you satisfy any requirements or prerequisites.

We may ask you for additional information.

To finalize your enrollment we will be in touch shortly.

Disclaimer

Coursalytics is an independent platform to find, compare, and book executive courses. Coursalytics is not endorsed by, sponsored by, or otherwise affiliated with any business school or university.

Full disclaimer.

Read more about Marketing

During Marketing courses, you will learn how to develop a business idea and create the right website to promote your product. You will gain the skills to analyze your business performance and make key decisions that improve the efficiency of your bus...

Because of COVID-19, many providers are cancelling or postponing in-person programs or providing online participation options.

We are happy to help you find a suitable online alternative.