Service Done Right!

SIM Professional Development

How long?

  • 1 day
  • in person

What are the topics?

SIM Professional Development

Disclaimer

Coursalytics is an independent platform to find, compare, and book executive courses. Coursalytics is not endorsed by, sponsored by, or otherwise affiliated with any business school or university.

Full disclaimer.

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Who should attend

  • Level 1 - Admin & Support
  • Level 2 - Supervisor, Executive, & Emerging Managers
  • Level 3 - New Managers

About the course

Most service personnel know what great service is, but still, they may not even provide good service in their jobs. This gap is not due to a lack of skill or service competency but rather a lack of a genuine service mindset. The workshop equips the participants with a strong service mindset by providing the awareness, clarity and skills they need to give consistent top-notch service.

Course benefits

Business Outcomes

This programme is designed to convert service providers to SERVICE AMBASSADORS who readily create great service experiences for the customers that go beyond text book knowledge and techniques. As service ambassadors, they will help create a positive service culture at the workplace.

Learning Outcomes

At the end of the programme, participants will be able to:

  1. Understand the importance of providing excellent service

  2. Build service models describing excellent and terrible customer service

  3. Improve their level of customer service through their own experiential learning

  4. Determine customers' standards for service excellence

  5. Establish specific behaviors that will create pleasant customer experience

  6. Use positive words, tone and body language with customers

  7. Transform from a service provider to a SERVICE AMBASSADOR

Course outline

  1. Understanding Customer Service

  2. A study of human nature and behavior as a foundation for great service

  3. Service Excellence – How does Singapore benefit?

  • How does your organization benefit?

  • How do you benefit?

  1. Employer versus Employee mentality

  2. Perception Points in the Service Cycle

  3. Customers' standards for service excellence

  4. Hierarchy of Service Standards

  5. Identifying and addressing customers’ needs

  6. Identifying opportunities for personalized service for customers

  7. What is “Going the Extra Mile”?

Service Done Right! at SIM Professional Development

From  SGD 428$325

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Disclaimer

Coursalytics is an independent platform to find, compare, and book executive courses. Coursalytics is not endorsed by, sponsored by, or otherwise affiliated with any business school or university.

Full disclaimer.

Read more about Marketing

During Marketing courses, you will learn how to develop a business idea and create the right website to promote your product. You will gain the skills to analyze your business performance and make key decisions that improve the efficiency of your bus...

Because of COVID-19, many providers are cancelling or postponing in-person programs or providing online participation options.

We are happy to help you find a suitable online alternative.