About the course
High reliability is the study of human performance in complex systems. In this course, physician leaders explore systems thinking, analysis of serious safety events and techniques to minimize mistakes. The curriculum covers strategies and tactics to change organizational culture, improve team performance and exhibit leadership behaviors.
- How human error and latent system weaknesses combine to cause loss events in health care
- How culture shapes behavior
- The five behavior-shaping factors of reliable systems (structure, protocol, culture, process and intuitive environment)
- The three steps to culture change (and creating a culture that stops to fix problems)
- Models for making problems visible — incident reporting, stopping the line, visual control and simplified data presentation
- Define reliability, and describe how reliability can be measured and expressed.
- Describe how human errors and latent system weaknesses combine to cause events using Reason’s Swiss Cheese Effect.
- Describe how culture can shape behavior and prevent human error using Cook and Wood’s Sharp End model.
- Provide examples of the five (5) behavior-shaping factors and three (3) steps to culture change.
- Explain both safety and leader behaviors, and their selection process, within a hospital, service line or single unit.
- Examine leader behaviors and their use within high reliability organizations.
- Recognize impactful culture change opportunities (e.g., incident reporting, stopping the line, visual control, data movement/presentation, pattern recognition)
Method of Participation
To complete this program successfully and claim credit, participants must follow these steps:
- Read the educational objectives provided on the course summary page.
- Attend the sessions or watch all the video lectures for this course (if applicable).
- Read any course materials and complete any required activities.
- Complete the course evaluation and post-test via your dashboard on the Association website. Successful completion of a given activity's post-test requires a minimum 75% passing score prior to claiming CME credit, with three attempts allowed.
- CME certificates will be available for printing after claiming CME credit.
- Estimated time for course completion is equivalent to the CME credit hours.
Because of COVID-19, many providers are cancelling or postponing in-person programs or providing online participation options.
We are happy to help you find a suitable online alternative.