Revenue Collection – Maximising the Cash Collection Effort

Oxford Management Centre

How long?

  • 5 days
  • online

Oxford Management Centre


Coursalytics is an independent platform to find, compare, and book executive courses. Coursalytics is not endorsed by, sponsored by, or otherwise affiliated with any business school or university.

Full disclaimer.

Read more about Finance

Finance is an integral and most important component of any business, so everyone needs to improve their competence in this area. Finance courses will ...

Read more about Negotiations

Negotiating is a skill that everyone needs because throughout our lives we face situations that require us to communicate correctly, whether it's buyi...

Read more about Operations

Operations management has recently become a crucial part of any company's framework. This complex process focuses on reducing organizational expenses ...


Comprehensive course analysis

Unbiased reviews from past participants
Global companies alumni of this course worked for
Positions of participants who took this course
Countries where most past participants are from
Individual needs analysis

Who should attend

This Oxford Revenue Collection Training seminar is suitable for a wide range of professionals employed in Revenue Collection, but it will be particularly beneficial to:

  • Collections Team Leaders & Senior Supervisors
  • Accounts Receivable and Credit Team
  • Billing Team
  • Accountants
  • Financial Controllers
  • Finance Professionals who wish to improve their understanding of this area

About the course

This Oxford Revenue Collection Training seminar provides delegates with the skills necessary to maximise the cash collection effort of their organization.

Cash is the lifeblood of enterprise. Its sourcing and management comprise the single most important endeavour in business. Without it nothing is possible. The funding needs of an enterprise will be dictated by the nature of the business, its maturity and the owners/managers aspirations for its growth.

By attending this Oxford training seminar, delegates will understand:

  • The role of effective Revenue Collection
  • The importance of effective billing management processes and the impact of the new VAT legislation
  • Key collection tools, tips and techniques
  • How to develop effective collection strategies
  • How to maximise revenue collection team performance


At the end of this Oxford training course, you will learn how to:

  • Assess collection risk
  • Make the most of developments in Revenue Collections technology
  • Maximise Collector effectiveness
  • Develop customer-sensitive collection strategies
  • Create action-oriented KPI’s (key performance indicators)

Training Methodology

This Oxford Revenue Collection training seminar will provide the theoretical background and techniques that underpin the organisation and management of Revenue Collection and its related functions. It will provide a real-world practical context by incorporating worked examples and case studies that delegates will see how theory applies in practice and can discuss the various issues raised.

Organisational Impact

The organisation will gain through the development and application of capabilities and skills in key area of Revenue Collection management; specifically benefits will include:

  • Improved awareness of key business performance measures
  • Greater insights from global best practice
  • Better integration of wider financial process, for example credit risk assessment and management
  • Raised levels of professionalism in the Revenue Collections team
  • Improved human talent pool for internal succession planning
  • More effective Revenue Collection and the potential to reduce operating costs and time in a key area for financial transaction processing

Personal Impact

As a delegate you will:

  • Have a clear understanding of how to manage Revenue Collection
  • Be pro-active in seeking and finding approaches to improve process and effectiveness within Revenue Collection
  • Communicate the importance of improving Revenue Collections process and its role in improving working capital management to colleagues
  • Learn the latest developments in best practice in Revenue Collection

Course Outline

Day 1 Credit Risk Assessment – Why Prevention is Better than Cure!

  • Credit Risk Assessment – Tools, Tips and Techniques
  • Analysing Financial Statements to determine Company Health
  • Establishing Credit Limits
  • Offsetting Credit Risk: Guarantees, Bonds and Insurance Options
  • Key Data required for the Customer Master File
  • Credit worthiness as a basis for Debtor Classification

Day 2 Billing Process - Getting it Right First Time

  • Billing Process Defined
  • Authorisation Levels, Audit and Control Checks
  • Billing Frequency and Reconciliations
  • Accounting for VAT
  • Using Technology to Leverage the Billing Process
  • Benefits of an Integrated Billing/Accounts Receivable Solution

Day 3 Key Collection Tools and Techniques

  • Eliminating Barriers to Payment
  • Recognizing Excuses and Delaying Tactics
  • Telephone Collection Techniques
  • Developing Personal Assertiveness
  • Negotiation Skills for Successful Collections
  • Building Relationships with Customers

Day 4 Developing Effective Strategies to Maximise Cash Collection

  • Identifying Effective “Pre-Delinquency” Collection Campaigns
  • Defining “Post-Delinquency” Activities
  • Customer Sensitive Collection Strategies
  • Collection Techniques and Correspondence Cycles
  • Using Work Flow Management to Maximize Collector Performance

Day 5 Managing Revenue Collections

  • Setting Targets and Tracking Performance
  • Creating Action-Oriented Reports
  • Measuring Team/Individual Performance
  • The People Plan – Motivating the Team and Managing Performance
  • Developing your Personal Action Plan

Revenue Collection – Maximising the Cash Collection Effort at Oxford Management Centre

From  $2,350
Add coaching to your course booking

Coaching can personalize and deepen learning for you and your organization.

Something went wrong. We're trying to fix this error.

Thank you for your application

We will contact the provider to ensure that seats are available and, if there is an admissions process, that you satisfy any requirements or prerequisites.

We may ask you for additional information.

To finalize your enrollment we will be in touch shortly.


Coursalytics is an independent platform to find, compare, and book executive courses. Coursalytics is not endorsed by, sponsored by, or otherwise affiliated with any business school or university.

Full disclaimer.

Read more about Finance

During Finance courses, you will get acquainted with a huge number of financial analyst tools and learn how to work with them. So, you will learn how to make and analyze financial reporting, calculate the main financial indicators of the company and ...

Read more about Negotiations

During Negotiations courses, you will learn the following components of negotiations: planning negotiations and useful tools, starting your conversation, working out objections and competent argumentation, imposing your own price and conversation dev...

Read more about Operations

When it comes to operations control, whether you’re trying to optimize workflow or marketing and sales operations, you need to impact as many variables at once as possible in order to have a greater effect. However, it's not always that easy. How sho...

Because of COVID-19, many providers are cancelling or postponing in-person programs or providing online participation options.

We are happy to help you find a suitable online alternative.