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UNC School of Government

Resolving Public Disputes: Workshop I

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Workshop I: Conflict Assessment and Negotiation Skills

This workshop is part one of a three-course sequence to improve individual negotiation skills and responses to conflict, as well as strengthening group facilitation, collaboration, and problem-solving abilities. Participants can take any of the three workshops; there are no prerequisites. The workshops will improve one-on-one and small group negotiations and conflict management through brief lectures, discussion, individual exercises, and small group role-play.

Topics - Local and State Government

  • Leadership and Management
  • Conflicts, Disputes, Mediation
  • Supervisory and Management Skills

Who should attend

Public Officials - Local and State Government Roles Appointed Board Members Attorneys Community and Economic Development Professionals Elected Officials HR Professionals Managers and Supervisors Tax and Finance Officials


John Stephens joined the School of Government in 1996. Previously, he was research director of the Ohio Commission on Dispute Resolution and Conflict Management. His publications include Guidebook to Public Dispute Resolution in North Carolina and Public Management Bulletin: Using a Mediator in P...

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