Resolving Conflict (Essential Management Skills)
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Dealing with conflict is frequently identified by managers as one of the most challenging aspects of their job. It is not the presence of conflict, however, but rather how it is addressed that can derail the organization. This session examines methods for resolving conflict; the tools, techniques, and protocols for addressing performance based conflict with employees; and strategies for managing collegial differences.
Who should attend
New and existing managers, as well as those who aspire to take on these responsibilities in the near future. The sessions in this program are also highly relevant for seasoned managers and team leaders who have extensive on-the-job experience, but are looking to develop proficiency in key areas. If you are in a managerial role, or seeking to assume or transition into a managerial role, this program is for you!