Release, Control, and Validation (itil® Service Capability)

American Management Association

How long?

  • 5 days
  • online

What are the topics?

American Management Association

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Operations management has recently become a crucial part of any company's framework. This complex process focuses on reducing organizational expenses ...

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Who should attend

IT operations, technical, or IT management personnel requiring more information about ITIL best practices or anyone responsible for managing, implementing, or consulting on ITIL processes within IT or in conjunction with IT.

About the course

Learn how to achieve operational excellence through ITIL Release, Control, and Validation processes, activities, and functions.

In this course, you will examine the practical aspects of the ITIL service lifecycle and processes associated with the release, control, and validation (RCV) of services and service delivery. You will focus primarily on the operational-level process activities and their corresponding supporting methods. In a sensible, experiential learning environment you will learn the core disciplines of ITIL best practices. After the course you will be in an excellent position to successfully complete the associated exam. The exam will be offered on the last day of the course.

The main process focus areas of this course include:

  • Service asset and configuration management (SACM)
  • Change management
  • Change evaluation
  • Release and deployment management
  • Service validation and testing
  • Request fulfillment
  • Knowledge management

Please note: The ITIL Foundation certification is required to take the exam at the end of class. Proof of certification must be provided no later than the first day of class.

What You Will Cover

  • Importance of service management as a practice concept and service transition principles, purpose, and objective
  • Importance of ITIL RCV while providing service
  • How all processes in ITIL RCV interact with other service lifecycle processes
  • Activities, methods, and functions used in each of the ITIL RCV processes
  • How to use the ITIL RCV processes, activities, and functions to achieve operational excellence
  • Measure ITIL RCV
  • Importance of IT security and its contributions to ITIL RCV
  • Technology and implementation considerations surrounding ITIL RCV
  • Challenges, key performance indicators (KPIs), critical success factors (CSFs), and risks associated with ITIL RCV

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Release, Control, and Validation (itil® Service Capability) at American Management Association

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Disclaimer

Coursalytics is an independent platform to find, compare, and book executive courses. Coursalytics is not endorsed by, sponsored by, or otherwise affiliated with any business school or university.

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Read more about Operations

When it comes to operations control, whether you’re trying to optimize workflow or marketing and sales operations, you need to impact as many variables at once as possible in order to have a greater effect. However, it's not always that easy. How sho...

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