About the course
Walt Disney parks and resorts are a recognized leader in delivering world-class experiences while upholding a culture of excellence. Explore the method behind the magic, grounded on three pillars—leadership, employee engagement, and service. Together, these pillars are the foundation for values-based leadership, creating a culture defined by desired behaviors, and designing and delivering service with the Guest at the center.
Presented live and in-person by Disney Institute facilitators, the one-day Disney’s Approach to Business Excellence course offers you the opportunity to discover proven Disney business insights that can be adapted and applied to your own organization to achieve greater results.
- Discuss time-tested Disney business insights to assess and improve their own organizations
- Understand the power of values and vision in leadership to obtain a thriving organization
- Gain insight into how culture is strengthened in the recruitment, selection and training processes
- Identify the tools to create systems and processes that make exceptional customer service achievable for any organization
Because of COVID-19, many providers are cancelling or postponing in-person programs or providing online participation options.
We are happy to help you find a suitable online alternative.