Indian Institute of Management Calcutta

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About the course

Quality is a critical concept in every industry and profession such as manufacturing, government, construction, healthcare and services. As globalization continues and the world becomes smaller, making it possible for consumers to pick and choose from the best products worldwide, the survival of your job and of your company depends on your ability to produce a quality product or service.


Quality analytics are the key drivers for continuous improvement of your company’s processes across the entire value chain leading to better customer satisfaction. Better quality improves your company’s reputation, saves your costs, drives sales and much more. This training programme seeks to enable you to understand and apply the quality analytics in your sphere of work.

Key Topics

  • Measures & Dimensions of Quality
  • Statistical Process Control Analytics
  • Process Performance Analytics
  • Inspection Analytics
  • Quality System Standards, Audit and Certification
  • Training on Quality Analytics software

Who should attend

Executives in the public and private sector in manufacturing and service sectors.

Trust the experts

Saibal Chattopadhyay

Chattopadhyay is a Professor in the Operations Management group at IIM Calcutta, and is a former Dean of the business school.[2] In the past, he has been associated with Presidency College of the University of Calcutta, University of Connecticut and University of Nebraska–Lincoln *Academic Backg...


Bodhibrata Nag

Bodhibrata Nag(PhD,Operations Research and System Analysis, IIM Calcutta & BTech Electrical Engineering, IIT Madras) is a Professor in the Operations Management Group of the Indian Institute of Management (IIM) Calcutta. He also holds certifications in various areas of Operations Management a...


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