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Tepper School of Business

Public Policy Delivery Through Behavior Change Communication

Nov 18—22, 2019
5 days
Washington, District of Columbia, United States
USD 5000
USD 1000 per day

How it works


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Successful public policy delivery relies on the integration of effective public communication.

Alongside legislation, regulation and taxation, communication is an essential tool for policy development and implementation. But communication is poorly understood and under-utilized at many levels of government. Used successfully, communication closes the gap in trust between government and citizens and helps drive long-term behavior change which is key to tackling many public policy challenges.

To do so, policy makers must understand why people behave the way they do and how best to influence audiences, drawing on insights from behavioral psychology, economics and other disciplines. Successful communication also requires a nuanced understanding of the changing media landscape and the latest developments in digital technology.

Together Carnegie Mellon and WPP combine conceptual foundations from top academic researchers and practical understanding through global best practices from WPP’s work with 115 governments in 70+ countries. The program provides participants with a framework for integrating communication into policy development, a model for delivering behavior change communication and the logic for evaluation and attribution. As a result, participants gain mastery in framing, communicating and implementing policies effectively in an age of anger and insecurity.

Key Outcomes

  • Integrate communication into the development of successful policy.
  • Commission research and insight that will identify the behavioral change necessary to fulfill policy objectives.
  • Understand the cycle of communication strategy, planning, execution and attribution.
  • Recognize how to avoid negative unintended consequences.
  • Consider how morality and ethics impact the framing of policy and communication.
  • Connect more effectively with citizens in an era of social media echo chambers and rapidly changing technology.

Program Schedule

Day 1

Behavioral Approaches to Public Policy

Day one will introduce participants to key concepts behind behavioral approaches to public policy delivery. In particular, the day will focus on:

  • How society and the role of government are changing
  • The implication of these changes for government policy making and communication
  • Why humans behave in the ways they do
  • Key theories of human behavior and approaches to behavior change that are used within government

Day 2

Behavioral Objectives and Strategy

  • Day two will begin with a discussion on techniques for effecting change within government. Building on models introduced on day one, it will also focus on:
  • How to define and set behavioral policy objectives
  • Approaches to developing strategies that integrate policymaking, behavioral theory and best-in-class public communication
  • The differing levers of policy that can help deliver the strategy

Day 3

Influence of Ethics on Public Policy Delivery

Day three will look at the ethics of public policy and policy framing before focusing on how policymakers can to commission publicly-acceptable communication that delivers behavioral change. In particular, there will be a focus on:

  • The importance of data and insights on audience segmentation
  • Approaches to communication content development and planning
  • Social relevance
  • How best to execute, adapt and optimize behaviorally-focused communication strategies and how to evaluate the impact of the campaigns

Day 4 Social Media and Policy Implementation

Day four will begin with a review of the power of social media to both help deliver and inhibit the delivery of public policies, and how policymakers can use its power to best use. The day will also look at:

  • The impact of social media on the public space
  • Different ways to evaluate and attribute the impact of behavior change communication
  • The management of risk

Participants will spend the rest of the day in groups applying their learning to a current public policy issue in a Live Challenge exercise.

Day 5

Live Challenge

Day five begins with participants receiving mentoring advice and support on their proposed solutions to the Live Challenge. Embedded within a WPP agency in Washington DC, participants will experience the working culture within a creative or media agency before presenting to a panel their solutions through a group role play exercise.

Who should attend

The program is designed for senior Federal, State and Local government officials who are responsible for developing or implementing public policy, particularly in the area of citizen engagement and/or behavior change. The program is also relevant to those working in government communication, military and non-profit roles who wish to deepen their understanding and skills in using behavior change communication in delivering effective policy outcomes.


PHONE 412-268-9622 OFFICE GSIA - Tepper School of Business - Room 102D AREA OF EXPERTISE Economics EDUCATION Stanford University - Ph D (Economics) - 1999 Stanford University - MA (Economics) - 1995 Wellesley College - BA (Economics and Mathematics) - 1993 TEACHING AND RESEARCH IN...
Ambassador Sarah E. Mendelson served as the US Representative to the Economic and Social Council at the United Nations until January 20, 2017. Confirmed by the Senate in October 2015, she was the USUN lead on international development, human rights, and humanitarian affairs. There she oversaw cam...
Connie Chan is Executive Director of WPP's government and public sector practice, Singapore. Prior to the move, Chan was chief client officer for APAC at GroupM’s MEC, before it was reorganised into Wavemaker. Before that she was the managing director and founding member of MEC Global Solutions ...


Detailed Description
Detailed Description

Next dates

Nov 18—22, 2019
5 days
Washington, District of Columbia, United States
USD 5000
USD 1000 per day

How it works

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