SIM Professional Development

Psychology of Relationship Management

Available dates

Mar 5—6, 2020
2 days
SGD 1123 ≈USD 825
SGD 561 per day
Jun 29—30, 2020
2 days
SGD 1123 ≈USD 825
SGD 561 per day
Oct 15—16, 2020
2 days
SGD 1123 ≈USD 825
SGD 561 per day


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About the course

Managing people, and especially clients, is a constant challenge as everyone has his or her own way of thinking and behaving. By understanding the mindsets of different people and what makes each of them tick, you can leverage the powers of this knowledge to create more effective and positive relationships with anyone.

Benefits to You

For many internal (or external) stakeholders, a main engagement criteria is the quality of the relationship and the level of trust and confidence they have in the ‘seller’. By identifying the key features of how good business relationships can be formed and further developed, we can create impact to improve business performance.

By the end of this programme, participants will be able to:

  • Understand individual’s thinking preferences, styles and associated behaviours

  • Understand how to recognise behaviours and habits in others that indicate their thinking preferences

  • Determine an appropriate strategy for getting on the same wavelength when communicating with others, especially clients

  • Clarify issues with others to confirm understanding and make the most suitable replies and suggestions

  • Probe carefully for more information

  • Know how to effectively question the ideas and assumptions made by others

  • Adopt the most appropriate questioning techniques to suit the circumstances

  • Develop listening skills in order to gain the most from meetings and discussions

  • Interrupt others when required without causing offence

  • Work effectively with others to plan the best possible strategies for engagement to match client needs

  • Develop better working alliances with managers

  • Identify areas for further personal development and performance improvement

Programme Outline

  • Brain Dominance and Thinking Preferences
  • Applying Whole Brain Thinking to Relationships
  • Probing and Questioning Skills
  • Listening Skills
  • Taking it All Back to Work

Pre-course work

Each participant will need to complete the NBI questionnaire online. Participants will be provided with a user name, password and instructions.

Who should attend

  • Level 1: Admin & Support
  • Level 2: Supervisor, Executive & Emerging Managers
  • Level 3: New Managers

Participants who wants to forge a better relationship with their clients and working in harmony with their clients preferred way of thinking.

Trust the experts

Rob Devine

Over the past fifteen years, Rob has built up a large portfolio of experience in the design, development, and delivery of learning and development solutions & executive education. His main focus on leadership, management and team development, along with expertise in creativity and innovation,...


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