Psychology of Relationship Management
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Managing people, and especially clients, is a constant challenge as everyone has his or her own way of thinking and behaving. By understanding the mindsets of different people and what makes each of them tick, you can leverage the powers of this knowledge to create more effective and positive relationships with anyone.
Benefits to You
For many internal (or external) stakeholders, a main engagement criteria is the quality of the relationship and the level of trust and confidence they have in the ‘seller’. By identifying the key features of how good business relationships can be formed and further developed, we can create impact to improve business performance.
By the end of this programme, participants will be able to:
Understand individual’s thinking preferences, styles and associated behaviours
Understand how to recognise behaviours and habits in others that indicate their thinking preferences
Determine an appropriate strategy for getting on the same wavelength when communicating with others, especially clients
Clarify issues with others to confirm understanding and make the most suitable replies and suggestions
Probe carefully for more information
Know how to effectively question the ideas and assumptions made by others
Adopt the most appropriate questioning techniques to suit the circumstances
Develop listening skills in order to gain the most from meetings and discussions
Interrupt others when required without causing offence
Work effectively with others to plan the best possible strategies for engagement to match client needs
Develop better working alliances with managers
Identify areas for further personal development and performance improvement
- Brain Dominance and Thinking Preferences
- Applying Whole Brain Thinking to Relationships
- Probing and Questioning Skills
- Listening Skills
- Taking it All Back to Work
Each participant will need to complete the NBI questionnaire online. Participants will be provided with a user name, password and instructions.
Who should attend
- Level 1: Admin & Support
- Level 2: Supervisor, Executive & Emerging Managers
- Level 3: New Managers
Participants who wants to forge a better relationship with their clients and working in harmony with their clients preferred way of thinking.