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Proven Approaches for Building Trust, Resolving Conflicts and Inspiring Others

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About the course

Authenticity is critical to success and effectiveness for 21st century leaders. Now more than ever, it’s essential for leaders to build authentic relationships in order to build trust, resolve conflicts, and create a true sense of inspiration and unity for their teams and organizations. This interactive, full-day training program is filled with insight and practical techniques; all grounded in positive psychology and strengths-based leadership principles. Some of the core themes covered are: Ways to build trust genuinely; techniques for creating a team environment and company culture of transparency; how to engage in difficult conversations, facilitate the resolution of conflicts, and give feedback in an authentic and effective way; tips for engaging team members authentically; the key distinction between recognition and appreciation; and how to utilize the power of appreciation to drive results.

Time Allocation - Topics

  • 30% Communication Skills: How to listen with empathy, communicate clearly, and resolve conflict effectively
  • 30% Building Trust: How to make deeper connections, build authentic relationships, and enhance emotional intelligence through transparency
  • 30% Inspiring/Empowering Others: How to get the most out of those around you by focusing on strengths and utilizing the power of authenticity in a genuine and effective way
  • 10% Self Awareness/EQ: How to enhance yourself as a leader by increased awareness and emotional intelligence (EQ)


Primary -- LEADERSHIP DEVELOPMENT: Communication, Developmental Perspective, Empathy, Interpersonal Relations

Secondary -- EXECUTING/CONTROLLING/EVALUATING: Decision Making, use of Authority, Guidance, Evaluation

Tertiary -- PLANNING/ORGANIZING: Problem Identification

Trust the experts

Mike Robbins

Mike Robbins is an expert in leadership, teamwork, and emotional intelligence. He is the author of three books, Focus on the Good Stuff, Be Yourself Everyone Else is Already Taken, and his latest, Nothing Changes Until You Do. He delivers keynotes and seminars for some of the top organizations i...


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