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Schulich Executive Learning Centre

Program Evaluation and Performance Measurement – Achieving Results in Government and the Public Sector

Oct 28—30, 2019
3 days
Toronto, Ontario, Canada
CAD 3250 ≈USD 2461
CAD 1083 per day
May 6—8, 2020
3 days
Toronto, Ontario, Canada
CAD 3250 ≈USD 2461
CAD 1083 per day
Nov 16—18, 2020
3 days
Toronto, Ontario, Canada
CAD 3250 ≈USD 2461
CAD 1083 per day

How it works


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Government leaders must constantly strive to improve program evaluation and performance measurement in the public sector and produce results for Canadians.

This acclaimed government performance measurement program featuring the “Common Sense Approach” to developing effective indicators for government programs will help you improve your key decision-making and management processes.

What You Will Learn

  • Use a simple 3-step logic model, the “Common Sense Approach”, to design performance measurement frameworks for your programs
  • Use performance measurement in:
    • strategic business plans,
    • budget development
    • grant approvals, staff appraisals
    • management accountability frameworks
    • program evaluations
    • operations improvement
  • Instill a customer-focused, performance-driven culture in your team
  • Apply performance measurement to decision-making processes
  • How to keep score and develop a balanced response
  • How to set performance targets
  • Effectively Analyze performance data to identify improvements
  • How to implement performance measurement with your team


Part 1: A Common-Sense Approach to Develop Useful Evaluation and Measurement Frameworks

  • Managing for results – the prime directive
    • The importance of customer focus
    • Prioritizing programs for measurement and evaluation
  • Program Profile
    • Define Your organization’s Mission using three simple questions
    • Describing your client or target group
  • Simple Logic Model to Identify Key Results
    • Outputs, client benefits and strategic outcomes
    • The logic model as a decision-making tool
  • Selecting Evaluation Questions and Performance Indicators to Measure Achievement of Results
    • Quantitative and qualitative indicators
    • Using proxy measures
    • Measuring effectiveness, customer service, efficiency and quality
  • Case study: Develop an evaluation and measurement framework: mission, logic model and performance indicators for a public sector agency

PART 2: How to Use Evaluation and Performance Metrics in Decision Making

  • How Performance Measurement Supports Decision Making Processes
    • Strategic planning o Operational planning and control
    • Staff performance agreements
    • Accountability reporting to politicians, governing bodies and the public
  • Planning and Reporting Results
    • How to set performance targets
    • Useful features of results reporting
    • Results management information systems and dashboards
  • Choosing the Best and Most Feasible Program Evaluation Design
    • Process evaluation steps
    • Outcome evaluation designs to determine or approximate cause and effect
    • Triangulation and weight of evidence
  • Analyzing Evaluation Findings and Performance Data to Improve Results
    • Simple analytical techniques
    • Variance analysis, drill down, results issues and benchmarking
    • Case study: analyze performance of a public sector agency
    • How to improve performance
  • Using Performance Information in Resource Allocation
    • Performance budgeting
    • Building a business case for resources
    • Incentive funding
    • Alternative service delivery
    • Case study: performance measurement in resource allocation

PART 3: Implementation of Evaluation and Performance Measurement

  • Design and Documentation of Performance Indicators
    • How the design of performance metrics helps to achieve results
    • Performance measurement “data dictionary”
  • Sources of Evaluation and Performance Data
    • Administrative data that you currently collect
    • Surveys
    • Observations
    • Information from other agencies
    • Interviews
    • Focus groups
    • Case study on sources of performance data
  • Making Evaluation and Performance Measurement Happen
    • Assessing organizational readiness
    • Implementation challenges, strategy and tactics
    • Planning and managing a program evaluation
    • How to structure an evaluation report
    • Case study: develop a plan for implementing evaluation and performance measurement

Who should attend

This hands-on program draws on extensive examples of current government programs. Those who will benefit from this program include:

  • Directors, heads and managers of public sector departments and agencies
  • Project managers and program analysts from federal, provincial and municipal levels
  • City managers, policy advisers and council members
  • Directors and managers of school boards, universities and colleges, healthcare authorities and social service agencies
  • Executives in Charitable Foundations and Corporate Social Responsibilty departments
  • Private-sector and not-for-profit organizations that work with government
  • Budget, finance and audit officers and program evaluators
  • Performance improvement, operations and process specialties


Biography John is one of the leading experts and specialists in performance measurement for public sector organizations. He has instructed thousands of public sector leaders on how to effectively develop and implement performance measurement in their organizations. John has more than 30 years’ e...


Detailed Description
Detailed Description

Next dates

Oct 28—30, 2019
3 days
Toronto, Ontario, Canada
CAD 3250 ≈USD 2461
CAD 1083 per day
May 6—8, 2020
3 days
Toronto, Ontario, Canada
CAD 3250 ≈USD 2461
CAD 1083 per day
Nov 16—18, 2020
3 days
Toronto, Ontario, Canada
CAD 3250 ≈USD 2461
CAD 1083 per day

How it works

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