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Schulich Executive Learning Centre

Performance Measurement in Government - Managing Results in Modern Public Service

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Next dates

May 6—8
3 days
Toronto, Ontario, Canada
CAD 2950 ≈USD 2201
CAD 983 per day
Oct 28—30
3 days
Toronto, Ontario, Canada
CAD 2950 ≈USD 2201
CAD 983 per day
May 6—8, 2020
3 days
Toronto, Ontario, Canada
CAD 2950 ≈USD 2201
CAD 983 per day


Government leaders must constantly strive to improve program performance and produce results for Canadians.

This acclaimed performance measurement program featuring the “Common Sense Approach” to developing effective indicators for government programs and will help you improve your key decision-making and management processes.

What You Will Learn

  • Use a simple 3-step logic model, the “Common Sense Approach”, to design performance measurement frameworks for your programs
  • Use performance measurement in:

strategic business plans,

budget development

grant approvals, staff appraisals

management accountability frameworks

program evaluations

operations improvement

  • Instill a customer-focused, performance-driven culture in your team
  • Apply performance measurement to decision-making processes
  • How to keep score and develop a balanced response
  • How to set performance targets
  • Effectively Analyze performance data to identify improvements
  • How to implement performance measurement with your team

Course content details

3 days

PART 1: A Common Sense Approach to Develop Meaningful and Useful Performance Information

Introduction to Performance Measurement in Government

  • Managing for results
  • Importance of customer focus

Defining Your Organization’s Mission

  • Three simple questions
  • How mission statements can reinforce strategic direction

Using a Simple Logic Model to Identify Key Results

  • Outputs, client benefits and impacts, strategic outcomes
  • The logic model as a decision making tool

Selecting Performance Indicators to Measure Achievement of Results

  • Measuring effectiveness, customer service, efficiency and quality
  • The “critical few” indicators
  • Case study: Develop the mission, logic model and performance indicators for a government agency

PART 2: How to Use Performance Information in Decision Making

Planning and Reporting Results

  • Setting performance targets
  • Useful results report features

Analyzing Performance Data

  • Simple analytical techniques for managers
  • Variance analysis, drill down, results issues and benchmarking
  • Case study: analyze performance

How Performance Measurement Supports Decision Making Processes

  • Strategic planning
  • Operations improvement
  • Program evaluation
  • Staff performance agreements
  • Accountability reporting to politicians, governing bodies and the public

Using Performance Measurement in Resource Allocation

  • Performance budgeting
  • Building a business case for resources
  • Incentive funding
  • Alternative service delivery
  • Case study: performance measurement in resource allocation

PART 3: Implementing Performance Measurement Across Your Organization

Design and Documentation of Performance Indicators

  • How performance measures help to achieve results
  • Performance measurement “data dictionary”
  • Results management information systems and dashboards

Performance Data Collection

  • Government’s own records
  • Information from other governments, customers and clients
  • Trained observer ratings and surveys
  • Case study: sources of performance data

Implementation Challenges, Strategy and Tactics

  • Assessing organizational readiness
  • Identifying implementation challenges, strategy and tactics
  • Case study: develop a plan for implementing performance measurement

Who should attend

This hands-on program draws on extensive examples of current government programs. Those who will benefit from this program include:

  • Directors, heads and managers of public sector departments and agencies
  • Project managers and program analysts from federal, provincial and municipal levels
  • City managers, policy advisers and council members
  • Directors and managers of school boards, universities and colleges, healthcare authorities and social service agencies
  • Executives in Charitable Foundations and Corporate Social Responsibilthy departments
  • Private-sector and not-for-profit organizations that work with government
  • Budget, finance and audit officers and program evaluators
  • Performance improvement, operations and process specialties


Biography John is one of the leading experts and specialists in performance measurement for public sector organizations. He has instructed thousands of public sector leaders on how to effectively develop and implement performance measurement in their organizations. John has more than 30 years’ e...


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