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Harvard Business School

Performance Measurement for Effective Management of Nonprofit Organizations

Next dates

May 28—31
4 days
Boston, Massachusetts, United States
USD 4750
USD 1187 per day


How do you translate mission into metrics? For nonprofit organizations, the ability to gauge performance accurately and comprehensively can be critical to funding and to the organization's overall effectiveness. In this nonprofit management program, you will explore the nature of performance measurement and its impact on resource allocation, organizational learning, internal processes, and accountability.

Key Benefits

With stronger performance management processes in place, your organization will be better positioned to achieve its strategic objectives. This nonprofit management program helps you think conceptually about performance measurement and prepares you to lead performance-focused initiatives that can empower your organization and drive new levels of success.


Maximize impact by aligning mission, strategy, and internal performance

  • Choose the right metrics for your organization
  • Build a performance-based culture
  • Balance internal and external accountability
  • Institute and sustain performance measurement systems

Expand your personal and professional network

  • Extend your network by living and working with accomplished executives from various backgrounds, industries, and countries across the globe
  • Build relationships with a diverse group of peers who can provide wide-ranging insights into your business challenges and career decisions

What You Will Learn

This program drives more effective nonprofit management and leadership through a powerful combination of faculty presentations, case studies, classroom exercises, and group discussions. As you examine the rationale behind performance management, you will discover the best practices for implementing new measurement systems across your nonprofit organization.

Key Areas

Challenges and obstacles to managing organizational performance

  • Building a performance-based culture
  • Understanding organizational "accountability flow"
  • Implementing a performance management strategy

Strategic uses of organizational performance management

  • Recognizing value and satisfying expectations
  • Increasing productivity
  • Fostering creativity and innovation
  • Improving individual behavior

The accountable organization

  • Balancing external and internal accountability
  • Dealing with the forces that shape the nonprofit environment

Performance management and your mission

  • Aligning mission, performance, and impact
  • Recognizing what is being measured and what is being delivered

Performance measurement approaches

  • Deciding what to measure
  • Choosing the right approach for your organization

Sustainable performance management systems

  • Understanding and overcoming implementation challenges
  • Institutionalizing performance measurement in your organization
  • Assessing communication issues

Who should attend

The program is designed for senior executives and board members of nonprofit organizations around the world who are committed to implementing effective performance measurement and management in their organizations. Candidates may apply with one or two other leaders within their organizations, including direct reports and board members, who also have responsibility for the performance measurement process. This program is not targeted to consulting firms or management support organizations.

Typical participant titles include:

  • Chief executive officer
  • President
  • Executive director
  • Chief financial officer
  • Chief operating officer
  • Board chair
  • Deputy director


James P. Honan is Senior Lecturer at the Graduate School of Education. Honan’s teaching and research interests include financial management of nonprofit organizations, organizational performance measurement and management, and higher-education administration. At Harvard, he is Educational Cochair...
John J-H Kim is a Senior Lecturer in the General Management unit of the Harvard Business School. Mr. Kim created and teaches the second-year course Entrepreneurship and Technology Innovations in Education, which explores ways in which entrepreneurs are pursuing the use of technology to transform ...
Mitch Weiss is a Professor of Management Practice in the Entrepreneurial Management unit at the Harvard Business School. He created and teaches the school''s course on Public Entrepreneurship—on public leaders and private entrepreneurs who invent a difference in the world. He also teaches The Ent...


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