SIM Professional Development

Performance Appraisal - Harnessing the Best From Your Staff

Available dates

May 28, 2020
SGD 481 ≈USD 353
SGD 481 per day


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About the course

Most companies recognize that their greatest asset and competitive advantage is in their human resources. Ironically, little time and attention are given to provide the appropriate feedback, guidance and development to maximize this most important resource of the company.

Benefits to You

Business Outcomes:

This programme aligns performance expectations with organisational objectives.
It encourages employee development and motivates improved performance, resulting in higher organisational capability.

It enhances skills in engaging staff and harnessing the best performance from them, resulting in better customer delivery, higher productivity and profitability.

Learning Outcomes:

  • Appreciate the Performance Management Framework
  • Align corporate KPIs and communicate performance expectations
  • Provide constructive feedback, coaching and performance counselling
  • Engage, appraise & develop staff effectively

Programme Outline

The purpose & benefits of performance appraisal

  • Why do we need the performance appraisal?

The performance management process

Performance Management Cycle

  • Planning performance
  • Managing performance
  • Developing competency
  • Evaluating & rewarding performance

Planning Performance

  • Aligning KPIs with organisational strategies
  • Setting SMART performance KPIs
  • Communicating expectations

Managing Performance

  • Monitoring progress
  • Providing constructive feedback
  • Coaching & guiding (GROW Model)
  • Performance counselling

Developing Competency

  • Individual Development Process
  • Bridging competency gaps
  • Career development planning

The performance review and appraisal

  • Evaluating & rewarding performance
  • The Appraisal Interview
  • Managing different performers
  • Handling difficult staff
  • Biases and pitfalls in the appraisal process

Who should attend

  • (Level 2) Supervisor, Executive, & Emerging Managers
  • (Level 3) New Managers
  • (Level 4) Managers

Trust the experts

Goh Wee Lee

Goh Wee Lee has close to 30 years of combined working experience in a government statutory board, consumer banking, tertiary teaching at both undergraduate and master levels, consultancy and corporate training. An accredited MOM work-life consultant, Wee Lee provides consultancy services in Work-...


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