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People Skills for Line Managers

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We live in an ever changing and challenging world in business today and people are at the heart of any organisation. The role of HR is changing too and to stay ahead, line managers must embrace this change and become effective people managers themselves. The war for talent continues and as a line manager one of our biggest priorities is to attract new talent and retain, develop and engage existing talent. This fun, interactive and activity based 2-day programme for line managers aims to develop their skills and knowledge to enable them to effectively manage their people for sustainable business success.

Key learning objectives

You will be able to:

  • Recognise how the trends in the future of work are impacting upon people management today
  • Describe how people management has changed in the 21st century and the role of modern HR in business today
  • Appreciate the legal obligations businesses
  • and much more
ICTD International Centre for Training and Development

Certificate in HR Skills I & II

Next dates

Oct 27—31, 2019
5 days
Dubai, United Arab Emirates
USD 3300
USD 660 per day


The programmed will move in a supportive learning atmosphere by looking at HR needs in various organizations as well as how to audit and evaluate HR, with an additional focus on strategic issues. You will examine the most up-to-date HR concepts which will help you to improve your performance, at the same time enabling you to offer advice to managers regarding HR operations.

There will be time to examine leading edge thinking in HR across a multitude of key topic fields:

  • Putting HR into context in modern organizations
  • The evolving role of HR as a ‘business partner’
  • Changes to work attitudes and the psychological contract
  • Human capital management
  • Integrated performance management
  • The “Talent War” in recruitment
  • Policies and procedures
  • Training and development
  • Performance management
  • Pay and reward

The programmed will progress in steady steps, covering the technical areas of HR as well as some personal management and supervisory training. You will leave this course fully equipped to excel in your role as a 21st century HR practitioner.

Course Objectives

Upon completion of this program, you will be able to:

  • Establish a thorough understanding of Human Resource Management (HRM) and its impact on your organization
  • Learn how to develop and adopt effective policies and procedures into your organization
  • Discover the importance of training and development and its impact on your organizations’ bottom line
  • Examine performance management and its links with improving organizational performance
  • Participate in practical exercises to put your learning into practice

Course Outline

Certificate In HR Skills I

Program Outline

  • Human Resources In Context
  • Defining The HR Role Today
  • Leadership In HR
  • Motivation
  • Competencies
  • Human Resource Audit
  • Recruitment
  • Becoming An Employer Of Choice (EoC)
  • HR Problem Solving
  • Reward – Compensation And Benefits
  • Recognizing And Delivering To The Internal Customer
  • Moving HR Into The 21st Century

Certificate in HR Skills II

Program Overview

  • Policies And Procedures
  • ‘Exercise – Flow’
  • Training And Development
  • Performance Management
  • Pay And Reward

## Course Methodology

  • Based on case studies (30%); Techniques (30%); Concepts (10%) and Role Play (30%)
  • Pre-test and Pro-test
  • Variety of Learning Methods
  • Lectures
  • Case Studies and Self Questionaires
  • Small Group Work
  • Discussion
  • Presentation

Who should attend

This program has been specifically designed to provide a background in Human Resource Management (HRM) for newly appointed HR practitioners from all industries, as well as those wishing to extend and update their knowledge in the basics of HRM and Human Resource Development (HRD).


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