Operations and Business Process Improvement

SDA Bocconi School of Management

SDA Bocconi School of Management

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Who should attend

The course is addressed to professionals with 5+ years of professional experience, fluent in English and interested in strenghtening their understanding of operations management in the context of International Development.The programme is also suitable for teams engaged in change management. Together they can gain a common understanding of the challenge of leadership and explore tools and techniques to push through change projects or to design the organisation of the future along with the execution of the strategy.

About the course

The course aims at illustrating how to design, improve and manage operations in the context of International Development. It provides a comprehensive framework of methodologies and practices that can be adopted to diagnose and continuously improve core and support processes in order to achieve operational excellence. The course also explores the important challenges linked to logistics and management of operations in international organizations, focusing on humanitarian and peacekeeping operations logics and mechanisms

What you'll be working on

The course will address the following topics:

• Global supply chain management in international humanitarian context and main differences with commercial supply chain. • Change Management in large-scale operations: shifting from aid to assistance and the continuum between humanitarian and development. • Emerging trends: IoT, applications of "BlockChain" and "Cash and Voucher" transfers. • Lean management and main principles in order to assess the operations processes and identify improvement areas. Main practices frequently adopted by lean companies will be also provided.

Throughout the course, case studies from leading humanitarian and development organizations will be presented and discussed..

Experts

Alexander Maximilian Hiedemann

Curriculum Vitae SDA Professor (MSc) CLAPI - Economics and Management of Public Administration and International Organizations, Bocconi University, 2013 BA in Economics and Management of Public Administration and International Institutions, University of Ferrara, 2011   Academic position and/o...

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Operations and Business Process Improvement at SDA Bocconi School of Management

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