Operational Risk Management

UNSW Business School

How long?

  • 2 days
  • in person

UNSW Business School

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Who should attend

The Program has been designed for risk professionals and leaders in the financial services industry with a remit to oversee risk seeking a comprehensive understanding of the various operational risk frameworks.

About the course

Drive better decisions and build a positive risk culture within the Financial Services industry.

Done well, risk management is a value creator for organisations, delivering positive customer outcomes and sustainable business operations. As the rate of technological change accelerates it has never been more critical to anticipate new risks, threats and identify opportunities with your organisation and industry.

What you’ll learn

The Program will build the capability and mindset to

  • Recognise, interpret and act on the current risk climate, especially in relation to emerging trends
  • Recognise the importance of operational risk management in customer service
  • Build a positive risk culture in your team and organisation
  • Use systems thinking to drive good decision making
  • Communicate more effectively and use storytelling techniques to drive change

How you'll learn

You will take part in a series of interactive sessions including group activities, case studies, guest speakers, and take away a toolkit to drive improved operational risk practices back within your organisation.

Themes

Putting the customer at the heart of risk management

  • Consider operational risk and customer service at the heart of strategic planning
  • Connect operational risk management decisions with customer service decisions
  • Assess existing operational risks through a customer lens

Operational Risk Emerging Trends

  • Recognise, interpret and act on the current risk climate
  • Predict the evolution of the risk climate based on emerging trends

Evolving capabilities required to manage risk

  • Use systems thinking to drive good decision making
  • Differentiate between different decision-making techniques and choosing the appropriate one
  • Demonstrate effective communication skills and use storytelling techniques to drive change
  • Understand the power and importance of influence
  • Build effective negotiating and internal consulting skills to embed new practices

Experts

James Myerscough

James has extensive experience in global business development, treasury and risk management in banking and financial services. He carries a track record of driving institutional process, creating cultures of efficient growth and significantly improved business value. James has worked across a num...

Operational Risk Management at UNSW Business School

From  3850 AUD$2,797

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Disclaimer

Coursalytics is an independent platform to find, compare, and book executive courses. Coursalytics is not endorsed by, sponsored by, or otherwise affiliated with any business school or university.

Full disclaimer.

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