Euromoney Learning Solutions

Operational Risk Management

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About the course

The most topical elements of Operational Risk Management and it's challenges in Finance

From risk environment to risk culture, the course covers in breadth and depth the most topical elements of operational risk management and its challenges for the financial services industry.

Designed by a world leading expert in the field and delivered by a highly regarder speaker, the course is a must-have for all the operational risk practitioners wishing to benchmark their practice and discuss best practices. It is also a fantastic opportunity for newcomers to gain a comprehensive overview what modern operational risk managers need to know.

Delegates will leave the course equipped with a new network of practitioners, a wealth of content, additional references and readings, and an open line for further questions with the training designer and delivery team

After the course, participants will know about:

  • Identification of emerging risks
  • Risk networks rather than risk registers
  • Key elements of counter-terrorism measures and physical security
  • Implementing ORM: the invisible framework
  • Must-know about cyber security and threats
  • How to differentiate and address human errors
  • How to use root cause analysis most effectively
  • Influencing behaviours for better control
  • All best practices in operational risk management for financial companies
  • Risk Reporting and Conduct reporting
  • Builing a framework for risk culture change
  • Leading KRIs framework for identification and design
  • Scenario analysis and assessment


Day 1

Emerging risks and the invisible framework

Risk identification tools and emerging risks

  • Tools and techniques for risk identification
    • Exposures and Vulnerabilities
    • The Risk Wheel
    • Value drivers and reverse stress testing
  • Risk register: a list
  • Risk connectivity: network of risks
  • World economic forum: risk map
  • Emerging risks

Class Exercise: identify the network of your top risks and class feedback

Implementing ORM: the invisible framework

  • Governance of Operational Risk
  • 1st line and 2d line: The partnership model
  • Use and reuse: The Invisible Framework
  • Business value of ORM

Workshop: build a business case for risk management

Session 3: Risk reporting and Conduct reporting

  • Modern issues on events and risk reporting: the regulator’s view
  • Analysing operational risk data: get insight, tell a story
  • Management information: the “reporting cake”
  • Aggregate and escalate risk information: your options
  • Conduct reporting: themes and details
  • Highlights of best practice, Group discussion and sharing of experience

Session 4: Implementing the Desired Risk Culture: a method

  • Defining Risk Culture
  • Acting on behaviours: the Influencer
  • Necessary conditions: willingness and ability
  • Risk Culture: DESIRE steps: Define – Inspire – Support – Enable – Reinforce - Evaluate
  • Assessing the risk culture

Group work: Plan your own culture change

Day 2

Risk Appetite, KRIs and Scenario Analysis

Defining Risk Appetite statements and tolerance limits

  • Industry guidance on Risk Appetite
  • Risk appetite, tolerance, risk limits and controls
  • Templates and options for actionable Risk Appetite
  • Risk Appetite Statements: Features and Examples
  • Cascading Risk Appetite: RCSA & Indicators
  • KRI and risks limits

Session 2: Internal Controls: Human Error and Control Design

  • Slips and mistakes: Typology and causes of human errors (J. Reason)
  • HRA: Human Reliability Analysis and other methods
  • Understand and treat the causes of human error
  • Effective or Illusory controls
  • Prevention by Design
  • Group work: best and worst controls in the business: sharing of experience

Session 3: Root causes analysis – the bow-tie

  • Root cause analysis: tool and method
  • Benefits of root cause analysis: tracking the common failures and systematic patterns
  • Treating causes over symptoms
  • Bow-tie: a most effective tool to define
  • Preventive and corrective controls
  • Leading KRIs
  • Risk likelihood and expected impact
  • Exercise: apply the bow-tie to one of your incident; share the lesssons learnt

Day 3: Cyber Security, Scenario Analysis and Project Risks

Session 1: Cyber threats and information security

  • Cyber threat landscape
  • An old emerging risk
  • Key controls in cyber security
  • Physical and behavioural measures
  • Priorities in prevention Lessons learnt from some incidents

Q&A, benchmarking and exchange

Session 2: Scenario Analysis: Governance, Stress testing and Assessment methods

  • Four dimensions of stress-testing
  • Steps and governance of scenario analysis
  • Tackling behavioral biases in scenario assessment
  • Industry practices and lists of scenarios
  • Assessing probabilities of rare events
  • Acting on Scenario Analysis
  • Class exercise: quantify your own scenario in probability and imp

Session 3: Reorganisation risk and project management

  • Risk due to changes and reorganisations
  • The trap of cost-cutting
  • Invisible opportunity costs
  • Essentials of project risk management

Class debate and sharing of best practice

Session 4: Key messages and wrap-up

  • What have you learnt?
  • What will you remember?
  • What will you apply?

Who should attend

  • Heads of Operational Risk
  • Enterprise Risk Managers
  • Operational Risk Managers
  • Operations Managers
  • Internal Auditors
  • HR officers
  • Compliance officers
  • Consultants
  • Regulators

Trust the experts

Ariane Chapelle

Ariane Chapelle has a PhD in Economics and is active in operational risk management since 2000, with experience acquired in managerial functions in ING Group and Lloyds Banking Group. Ariane Chapelle runs since 2006 her own training and consulting practice in risk management. Her clients are made...


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